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Showing 1-10 of 224 questions
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  • 4
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Answer:
Kindly be advised the RoboVac is not suitable for larger and heavier debris. Could you please contact our support and send us a picture showing the car litter so we can help you check it at first?
EufyHome
Seller · August 19, 2019
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Kindly advised that our RoboVac 11S Max detects with infrared ray and very dark-coloured objects/carpets absorb the ray, so the RoboVac will not be able to recognize them. If your house doesn't have a stair, you can cover the 3 drop sensors with white tape.
EufyHome
Seller · June 12, 2019
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I am looking at Eufy because Consumer Reports has rated it highly.
I have mostly dark ebony wooden floors. I am concerned re the warning that it doesn't work on dark floors. My husband says it won't be a problem, because that refers to dark carpets. Clarification please.
Thank you so much

Deborah H.
· April 6, 2020
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Answer:
You can order the brush accessories via the following links.

​T2904031 Brush Guard: https://www.amazon.com/gp/product/B07CWRJWLF see more
You can order the brush accessories via the following links.

​T2904031 Brush Guard: https://www.amazon.com/gp/product/B07CWRJWLF
T2905031 Side Brush (x4): https://www.amazon.com/gp/product/B07CWSS5GZ
T2907031 Rolling Brush: https://www.amazon.com/gp/product/B07CWRQK6M

The filter and the dust collector for our 11S Max can't be interchangeable for our 11S series, and the filter is estimated to arrive at the warehouse around the mid in August. Could you please wait for it? Please contact our support if you need any assistance. see less
You can order the brush accessories via the following links.

​T2904031 Brush Guard: https://www.amazon.com/gp/product/B07CWRJWLF
T2905031 Side Brush (x4): https://www.amazon.com/gp/product/B07CWSS5GZ
T2907031 Rolling Brush: https://www.amazon.com/gp/product/B07CWRQK6M

The filter and the dust collector for our 11S Max can't be interchangeable for our 11S series, and the filter is estimated to arrive at the warehouse around the mid in August. Could you please wait for it? Please contact our support if you need any assistance.

EufyHome
Seller · July 23, 2019
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There are 3 drop sensors which can sense the stair, and they are on the bottom of the unit.
EufyHome
Seller · July 8, 2019
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The RoboVac 11S Max doesn't support the wifi function, and it can't work with Google Assistant or Amazon Alexa.
EufyHome
Seller · June 15, 2019
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Only a squeaky front wheel. Corrected with WD-40.
John D. Buehler
· June 26, 2019
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Please use the Max mode or spot cleaning model to clean the pet hair. Also, please clean the accessories and the suction inlet more frequently if your house has the pet.
EufyHome
Seller · June 14, 2019
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I can't speak to the other models but this one works very well in my house. I am very pleased with its performance and would buy again.
garyneth
· December 11, 2019
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I don’t know those specifics, but it does a fantastic job. I tried the swirl and the edging once, to see how it worked, and it boosted its suction power quite noticeably.
Kim Hall
· April 5, 2020