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Showing 1-10 of 79 questions
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Answer:
Yes, even without the home wifi, the users can still let the RoboVac run automatically or use remote/hotspot to control it.
EufyHome
Seller · September 26, 2019
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Yes, it can work with different hard floor and mid-carpet.
EufyHome
Seller · September 27, 2019
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No, this RoboVac does not support the mapping function So it cannot automatically set a route to clean your whole house. It uses a Bounce technology, so it just changes directions when encounters obstacles and works in a back-and-forth, straight-line pattern. Would you let it run its own and see its final result? Or yo… see more No, this RoboVac does not support the mapping function So it cannot automatically set a route to clean your whole house. It uses a Bounce technology, so it just changes directions when encounters obstacles and works in a back-and-forth, straight-line pattern. Would you let it run its own and see its final result? Or you can use the remote/app to let it work more effectively.

Or you can have a look at the mapping RoboVac. You can search for RoboVac L70 Hybrid, ASIN B07RDFFSJC on Amazon. see less
No, this RoboVac does not support the mapping function So it cannot automatically set a route to clean your whole house. It uses a Bounce technology, so it just changes directions when encounters obstacles and works in a back-and-forth, straight-line pattern. Would you let it run its own and see its final result? Or you can use the remote/app to let it work more effectively.

Or you can have a look at the mapping RoboVac. You can search for RoboVac L70 Hybrid, ASIN B07RDFFSJC on Amazon.

EufyHome
Seller · October 21, 2019
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Answer:
We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy at… see more We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy attach great significance to this issue and keep negotiating with Amazon.

Please contact Eufy customer support and we will arrange the exchange for you as soon as possible! see less
We are terribly sorry to hear you received the old RoboVac and want to get you taken care of as soon as possible. To address any concerns you may have, it might help to know this is a rare issue that is caused by human error in the warehouse when a returned RoboVac gets mixed up with new items. Actually, we at Eufy attach great significance to this issue and keep negotiating with Amazon.

Please contact Eufy customer support and we will arrange the exchange for you as soon as possible!

EufyHome
Seller · January 13, 2020
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The RoboVac 30C max is our newer model and its max suction is 2000pa. The Max suction of 30C is 1500pa. Both of the 2 models run quieter than most of its competitors in this price range.

Also, RoboVac 30C uses high-performance filters and foam filter while the RoboVac 30C max uses unibody filter. The redesigned Unib… see more
The RoboVac 30C max is our newer model and its max suction is 2000pa. The Max suction of 30C is 1500pa. Both of the 2 models run quieter than most of its competitors in this price range.

Also, RoboVac 30C uses high-performance filters and foam filter while the RoboVac 30C max uses unibody filter. The redesigned Unibody Filter increases efficiency and lasts longer which means less fuss for you. see less
The RoboVac 30C max is our newer model and its max suction is 2000pa. The Max suction of 30C is 1500pa. Both of the 2 models run quieter than most of its competitors in this price range.

Also, RoboVac 30C uses high-performance filters and foam filter while the RoboVac 30C max uses unibody filter. The redesigned Unibody Filter increases efficiency and lasts longer which means less fuss for you.

EufyHome
Seller · January 23, 2020
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The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The front sensors on the bumper detect obstacles horizontally while it's working. But obstacles/furniture with very dark-colored surfaces absorb IR, so the RoboVac may bump into them. Objects that are too sho… see more The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The front sensors on the bumper detect obstacles horizontally while it's working. But obstacles/furniture with very dark-colored surfaces absorb IR, so the RoboVac may bump into them. Objects that are too short, thin, small may not be recognized (related to sensor layout), such as the thin table legs. see less The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The front sensors on the bumper detect obstacles horizontally while it's working. But obstacles/furniture with very dark-colored surfaces absorb IR, so the RoboVac may bump into them. Objects that are too short, thin, small may not be recognized (related to sensor layout), such as the thin table legs.
EufyHome
Seller · May 8, 2020
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​Normally the climbing height of both RoboVac 30C Max and 15C Max is about 16mm. If you have any further concerns, please contact Eufy customer support.
EufyHome
Seller · February 27, 2020
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30C MAX supports the boundary strip while 15C MAX does not.
EufyHome
Seller · September 26, 2019
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The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The floors with a very dark color could interfere with the sensors on the RoboVac. Please contact Eufy customer support with a floor picture for further check.

Also, if your house only has one floor and th… see more
The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The floors with a very dark color could interfere with the sensors on the RoboVac. Please contact Eufy customer support with a floor picture for further check.

Also, if your house only has one floor and there is no need to prevent the drop, you can use the white paper to cover the 3 drop sensors. Thus the dark color won't interfere with the sensors on the bottom. see less
The sensor (drop sensors on the bottom and front sensors on the bumper) of our RoboVac works with the infrared. The floors with a very dark color could interfere with the sensors on the RoboVac. Please contact Eufy customer support with a floor picture for further check.

Also, if your house only has one floor and there is no need to prevent the drop, you can use the white paper to cover the 3 drop sensors. Thus the dark color won't interfere with the sensors on the bottom.

EufyHome
Seller · March 6, 2020
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Answer:
In the block marked discount code
Kindle Customer
· April 4, 2020