amazon accessibility

We’re glad you’re here

Amazon’s vision is to be Earth’s most customer-centric company, and that includes customers with disabilities. We’re working hard to provide the tools, services, and devices that make it easy for you to enjoy everything Amazon has to offer.

Amazon devices
Shopping Made Simpler

Shopping Made Simpler

Customers who use assistive technologies may prefer the mobile version of our site, even when they’re using a laptop or desktop computer. The mobile site is optimized to work with screen readers, and provides an improved keyboard-only shopping experience. Try it today, and if it doesn’t work for you, simply return to the regular view by clicking the “Amazon.com full site” link at the bottom of the page.


Computer running a screen reader

Tips for using a screen reader on a laptop or desktop

Many pages on Amazon.com are packed with information, but you can skip what you don’t want and get to what you do want faster.

  • When you’re ready to buy, use your screen reader’s “Button” quick navigation hotkey to go to the “Buy Now” or “Add to Cart” buttons.
  • If you get stuck in a page section that continuously loads images, use your screen reader’s heading keys to navigate to a heading outside that section.

Mobile Phone shopping on Amazon.com

Navigating search results with a screen reader

Product search result titles are structured as headings. On a computer, use the heading keys or heading dialog to navigate your search results. On your mobile device, use the appropriate gestures to navigate the headings.


Frustration Free Packaging

Frustration-Free Packaging

Frustration-Free Packaging is designed to alleviate “wrap rage” by avoiding plastic clamshell casings, plastic bindings, and wire ties—all materials that make it more difficult for customers to access items. Frustration-Free Packaging is available on the products in the Frustration-Free Packaging storefront, with more products being added every day.


Still need help?

Contact our specially trained customer service team.

Product Features

Product Features

We offer a wide variety of tools, services, and devices to serve customers with all kinds of assistive technology needs. Explore features by product or disability.

Explore by Product

Fire TV Stick Accessibility
Fire Tablet Accessibility
Kindle Accessibility

Explore by Disability

VoiceView on Kindle e-Reader

Blind

  • Use the mobile version of Amazon.com for a shopping experience optimized for screen readers.
  • Shop on Amazon, set timers and alarms, check the weather, identify travel routes, learn about nearby stores, play music, order pizza, read Kindle and Audible books, and even control supported smart home devices like thermostats and lights with your voice using Amazon Echo and other devices with Alexa. There are thousands of free Alexa skills that you can enable, with more being added all the time. 
  • Listen to Audible books and Kindle e-books using Amazon Echo and other devices with Alexa. For Audible books, you can also use the Audible app on FireOS, iOS, and Android devices. For Kindle books, you can use VoiceView on Fire tablet and Kindle e-reader devices, or your regular screen reader on iOS, Android, or your PC.
  • Navigate Fire TV, Fire tablet, and Kindle e-reader devices using the built-in VoiceView screen reader.
  • Enjoy movies and TV shows with audio description on Amazon Video.

Fire Tablet

Low vision

  • Use the screen magnifier and large font support that are built into Fire tablet devices.
  • Customize your reading experience (fonts, text, size, brightness, contrast) on Kindle and Fire tablet devices.
  • Read with the heavier Amazon Ember Bold font on Kindle e-reader.
  • Read books on your Kindle e-reader without screen glare, even in bright sunlight.
  • Listen to Audible books and Kindle e-books using Amazon Echo and other devices with Alexa. For Audible books, you can also use the Audible app on FireOS, iOS, and Android devices. For Kindle books, you can also use VoiceView on Amazon Fire tablet and Kindle e-reader devices.
  • Shop on Amazon, set timers and alarms, check the weather, listen to the news, learn about nearby stores, play music, read Kindle and Audible books, and even adjust supported smart home thermostats with your voice using Amazon Echo and other devices with Alexa. There are thousands of free Alexa skills that you can enable, with more being added all the time.
  • Use the mobile version of Amazon.com for a simplified shopping experience.
  • Reorder easily with the Amazon Dash Button.
  • Enjoy movies and TV shows with audio description on Amazon Video.

Echo Dot

Reading disabilities

  • Customize your reading experience (fonts, text, size, brightness, contrast) on Kindle and Fire tablet devices.
  • Try the OpenDyslexic font on Kindle and Kindle for iOS, FireOS, and Android.
  • Read books on your Kindle e-reader without screen glare, even in bright sunlight.
  • Experience Immersion Reading to listen and read at the same time, with real-time highlighting. Immersion Reading is available on Kindle Apps for Android and iOS and on selected Amazon Fire devices.
  • Listen to Audible books and Kindle e-books using Amazon Echo and other devices with Alexa. For Audible books, you can also use the Audible app on FireOS, iOS, and Android devices. Text-to-speech is available for selected Kindle e-books, and you can use VoiceView on Amazon Fire tablet and Kindle e-reader devices.
  • Shop on Amazon, set timers and alarms, manage your to-do list, check the weather, listen to the news, identify travel routes, play music, read along with Kindle books, and even adjust supported smart home thermostats with your voice using Amazon Echo and other devices with Alexa. There are thousands of free Alexa skills that you can enable, with more being added all the time.
  • Use the mobile version of Amazon.com for a simplified shopping experience.
  • Reorder easily with the Amazon Dash Button.

Fire TV

Deaf / Hard of hearing

  • Watch your Amazon Videos with closed captioning displayed. Look for the CC icon when shopping for movies and TV shows.
  • Customize how your closed captions appear for Amazon Videos and web videos on Fire TV and Fire tablet devices.
  • If you have hearing in only one ear, you can switch from stereo to mono audio on Fire tablet devices.
  • Alexa Captioning lets you see text captions of supported responses from Alexa in real time on Echo devices with a screen. To learn more about Alexa Captioning, go to Use Captioning on Echo.

Amazon Echo

Motor impairments

  • Use the mobile version of Amazon.com for an improved keyboard-only shopping experience.
  • Reorder easily with the Amazon Dash Button.
  • Shop on Amazon, set timers and alarms, check the weather, identify travel routes, learn about nearby stores, play music, order pizza, read Kindle and Audible books, and even control supported smart home devices like thermostats and lights with your voice using Amazon Echo and other devices with Alexa. There are thousands of free Alexa skills that you can enable, with more being added all the time. 
Resource Center

Resource Center

Browse some of our most popular and helpful guides and pages for customers with disabilities:

Fire TV VoiceView

Fire TV Accessibility

Fire Tablet Accessibility

Kindle (8th Generation): VoiceView Over Bluetooth

Kindle Paperwhite (7th Generation): Use a Kindle Audio Adapter

Kindle for iOS: Read aloud with VoiceOver

Amazon Video Settings: Subtitle Preferences for Closed Captioning

Reading Enhancements for the Fire Tablet

Feedback

Feedback

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When you’re shopping at Amazon, using one of our devices, or enjoying content we provide, we want you to be delighted by the experience. Would you let us know how we’re doing?