Amazon Music FAQs

What is Amazon Music Unlimited?

Amazon Music Unlimited is a premium music subscription service featuring 75 million songs and thousands of expert-programmed playlists and stations. With Amazon Music Unlimited, you can listen to any song, anytime, anywhere, on all your devices – smartphone, tablet, PC/Mac, Fire TV, and Alexa-enabled devices like Amazon Echo. You'll never hear or see an ad, and of course you can download songs or playlists for offline listening. Amazon Music Unlimited gets to know you, personalizing your recommendations based, on your listening habits, from a catalog of 75 million songs. Whether you're after the perfect dinner-party playlist, an all-weekend listening session with the entire Beatles catalog, the latest hits from Bruno Mars, or recommendations for new indie music to discover, Amazon Music Unlimited has it all. As a Prime member, you can join Amazon Music Unlimited for $7.99/month for a monthly subscription or $79/year for an annual subscription. Non-Prime customers pay $9.99/month.

What is the difference between Amazon Music Prime and Amazon Music Unlimited?

Amazon Music Prime is included with your Prime membership at no additional cost. It features 2 million songs and more than a thousand playlists and stations programmed by Amazon's music experts. On Amazon Music Prime, you'll find the perfect soundtrack for your backyard BBQ, your morning run, or your evening study session. Play music on all your favorite devices and download to play offline.

With Amazon Music Unlimited, you get all of the great features and functionality of Amazon Music Prime…and a lot more. Amazon Music Unlimited offers 75 million songs in lossless HD quality, millions of tracks in Ultra HD, and thousands of expert-programmed playlists and stations, including the hottest new releases from today's most popular artists. Amazon Music Unlimited's vast catalog allows you to dig deep into the vaults of your favorite artists, enjoy the latest and greatest hits, and explore new genres and styles. Amazon Music Unlimited also offers a growing catalog of spatial audio content mastered in Dolby Atmos and 360 Reality Audio. Prime members can join Amazon Music Unlimited for only $7.99/month for a monthly subscription or $79/year for an annual subscription. Non-Prime customers pay $9.99/month.

Do I need to be a Prime member or an Amazon Music Unlimited subscriber to listen to music from Amazon on my Echo?

Customers in the US who do not yet have a Prime membership or a subscription to Amazon Music Unlimited are able to listen to an ad-supported selection of top playlists and stations on compatible Alexa-enabled devices with Amazon Music, for free.

Who may be part of a Family Plan?

Family members invited by email must be at least 13 years old and have a standard Amazon account in order to join your Family Plan. Please note they will be able to make purchases on Amazon with the payment method used for your subscription.

Are Family Plan accounts shared?

Accounts are not shared and there is no common family profile. Each family member has an Amazon account with personalized recommendations.

Who pays for the Family Plan?

The person who signs up for the Family Plan is the subscriber and pays $14.99/month or $149/year (available to Prime members only) using a payment method like a credit or debit card.

Will we each have our own music libraries and personalized recommendations in a Family Plan? Everyone in our family has different musical tastes and interests.

Yes. You'll see all of your own music, library, playlists, and personalized recommendations. Each family member (up to six) has the same functionality as an Individual Plan subscription.

How many devices can play music at the same time with Family Plan?

You and your family can stream music on up to 6 devices at the same time.

With the Family Plan, do our shared home devices--for example, the Echo in the kitchen and the Dot in living room--each need to be associated with a different family member to play at the same time?

No, those can be associated with one family member’s account and you will still be able to stream music on up to 6 devices as the same time.

What is the Single Device plan?

We know how important music is to Amazon Echo and Fire TV owners, so we created a special subscription plan just for them. For $3.99/month, listen to Amazon Music Unlimited on a single Echo, Echo Dot, Echo Show, Echo Look, Amazon Tap, or Fire TV. Amazon Music Unlimited has a catalog of 75 million songs, so now you can ask Alexa to play just about any song or artist. Think of Echo plus Amazon Music Unlimited as the ultimate personalized jukebox, with Alexa as the DJ. To start a free trial on your Echo, just ask, "Alexa, try Amazon Music Unlimited." To sign up on Fire TV, open the Amazon Music app on your Fire TV device and join on the Settings page. Note: HD, Ultra HD and spatial audio are not available on the Single Device Plan.

Do I need the Single Device plan to listen on my Echo?

No. All Amazon Music Unlimited subscription plans work on Amazon Echo and Fire TV devices. So does Amazon Music Prime. The Single Device Plan is a special, low-cost subscription plan designed for Amazon Echo and Fire TV owners who want to listen to Amazon Music Unlimited on a single device but aren't interested in listening on other devices like smartphones, tablets, computers or multiple Amazon Echo or Fire TV devices.

I have multiple Echo devices. With the Single Device Plan, can I listen to Amazon Music Unlimited on all of them?

The Single Device Plan allows you to listen to Amazon Music Unlimited on a single Amazon Echo, Echo Show, Echo Look, Echo Dot, Echo Spot, Echo Plus, or Amazon Tap for $3.99/month. It can't be used on multiple Echo devices. To listen to Amazon Music Unlimited on multiple devices (like your smartphone, tablet, PC/Mac, and Fire TV), you will have to upgrade to the Individual or Family plan.

What is Amazon Music Unlimited for Students?

Amazon Music Unlimited for Students is a streaming music subscription, discounted for students that are currently enrolled in a degree-granting college or university. To verify eligibility, all customers must validate student status through a third party validation service, SheerID.

How do I qualify for Amazon Music Unlimited for Students?

If you’re a student currently enrolled in a degree-granting college or university, you can start the registration process for Amazon Music Unlimited for Students here.

As part of the subscription process, you are asked to provide verification of enrollment. Verification is confirmed with third-party vendor, SheerID. If your student status can’t be automatically verified, you’ll be asked to manually upload enrollment documentation. You must provide one of the following:

  • Official Enrollment Letter from your academic institution (acceptance letters will not be approved)
  • Class schedule for the current academic term
  • Registration receipt or tuition receipt
  • Transcript that shows classes currently in progress
  • Other school issued document that displays your first/last name, an issue date from the current term or within the last three months

If your school is not covered by SheerID, you will have the opportunity to request to add it. Some technical and vocational schools may not qualify for the Amazon Music Unlimited for Students discount.
Once eligibility is confirmed, you will have access to Amazon Music Unlimited. You can use the Student discount for a total of four years with concurrent student enrollment.

If I am already a Prime Student member, do I need to verify my eligibility for Amazon Music Unlimited for Students?

Yes, Amazon Music Unlimited has a different student screening process than what is used for Prime Student.

If I already am an Amazon Music Unlimited subscriber and I am eligible for the Student discount, how do I switch?

You can verify eligibility by visiting your Amazon Music Settings, and selecting the Student discount. This will prompt the SheerID verification process.

Which Amazon Music Unlimited plan is right for me?

If you want to listen to Amazon Music Unlimited on all your devices – smartphone, tablet, PC/Mac, tablet, Fire TV, and Amazon Echo – select the Individual Plan.

Families can benefit from great savings with the Family Plan. Up to 6 family members can listen, all at the same time. Get all the benefits of the Individual Plan with personalized recommendations, music and playlists for all.

If you only want to listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV, choose the Single Device plan for $3.99/month. You can always upgrade to the Individual Plan later if you want to listen on more than a single device. Just ask, "Alexa, upgrade my Amazon Music Unlimited subscription," or visit Your Amazon Music Settings.

If you’re a student currently enrolled in a degree-granting college or university, you may qualify for Amazon Music Unlimited for Students - which offers all the music and features of the individual plan for only $4.99/month.

What are Alexa voice controls?

Alexa voice controls are the ways you can ask Alexa to play music. If you’ve listened to music on an Echo, Echo Dot, Echo Show, Echo Look, or Amazon Tap, you’re already familiar with Alexa voice controls like, "Alexa, play Adele," or, "Alexa, play jazz music."

Amazon Music has recently introduced many new and innovative Alexa voice controls to make asking for music more natural and fun than ever. Here are a few examples:

  • Want to hear the latest song or album by your favorite artist but don’t know the title? Try, "Alexa, play the new song by Bruno Mars," or, "Alexa, play the latest album by Norah Jones."
  • Have words to a song stuck in your head but can’t remember the name of the song? Just say a few words and Alexa will play it for you. Try, "Alexa, play the song that goes 'I’ll Be Your Lifeline Tonight.'"
  • Want to re-live the music from your college days? Try, "Alexa, play the most popular rock from the ’90s."
  • Feeling down and need a pick-me-up? Try, "Alexa play happy R&B music."
  • Want to listen to early catalog from a favorite artist? Try, "Alexa, play Van Halen from the ’70s."
  • Having friends over? Try, "Alexa, play music for a dinner party."
  • Want to be surprised? Try, "Alexa, play the Song of the Day."
Is Amazon Music Prime going away?

No, Amazon Music Prime is not going away. In fact, it's better than ever, with a catalog of 2 million songs and more than a thousand playlists and stations programmed by Amazon's music experts. And of course it's still included with your Prime membership at no additional cost. Learn more about Amazon Music Prime.

iTunes Billing: How do I manage or update my Amazon Music Unlimited Plan purchased in the Amazon Music app on an Apple iPhone or iPad (iOS) Device?

If you purchased Amazon Music Unlimited through the Amazon Music app on an Apple iPhone or iPad (iOS) device, your subscription was created through your Apple iTunes account. Amazon cannot cancel, manage, update payment methods, or offer refunds for subscriptions purchased through Apple.

Instead, please use your Apple iPhone or iPad (iOS) device to update your payment method or cancel your Amazon Music Unlimited subscription. Learn more from Apple about canceling your auto-renewal through your iOS device or managing your iTunes Account information at support.apple.com. If you choose to cancel, your music subscription will continue until the end of your current billing cycle.

iTunes Billing: Which plans can be purchased through an Apple iPhone or iPad (in app purchase)?

Only the Individual Plan is available through iTunes (in app payment). Special offers, discounts and promotions are not available for Amazon Music Unlimited subscriptions purchased through an Apple device.

What audio quality does Amazon Music Unlimited support?

Amazon Music Unlimited offers 75 million tracks in lossless High Definition (HD) and millions more in Ultra High Definition (Ultra HD).

HD tracks are 16-bit audio, with a minimum sample rate of 44.1 kHz (16/44.1 is also referred to as CD-quality), and an average bitrate of 850 kbps. Ultra HD tracks have a bit depth of 24 bits, with sample rates ranging from 44.1 kHz up to 192 kHz, and an average bitrate of 3730 kbps.

In comparison, some standard streaming services currently offer Standard Definition (SD) with a bitrate up to 320 kbps. These audio files use lossy compression, where details of the original audio are removed in order to reduce the file size. By contrast, Amazon Music Unlimited preserves the original recording information to deliver the highest quality sound available, more than 2x the bitrate in HD and more than 10x the bitrate at the highest Ultra HD bitrate. Amazon Music Unlimited will always play the highest quality content available, based on network, device capability and your selected settings.

A growing catalog of spatial audio mastered in Dolby Atmos and 360 Reality Audio is also available. Amazon Music Unlimited customers can listen to spatial audio through the iOS or Android Amazon Music app with any headphones. You can also cast from any source to select smart speakers, such as the Echo Studio, Sony SRS-RA3000, and Sony SRS-RA5000.

Which Amazon devices support HD?

Alexa-enabled Echo devices (2nd generation and later) and Fire Tablets all support HD quality audio. Most Fire TV devices (2nd generation and later), Echo Studio, Echo Link, and Echo Amp support Ultra HD quality audio. Learn more about Alexa-enabled Amazon devices.

How can I find and play HD and Ultra HD Audio Music on my Alexa-enabled device?

Amazon Music will always play the best available audio quality that your Echo device and network supports. Since Amazon Music Unlimited has over 75 million tracks available in HD audio, in most cases your music will automatically play in HD quality or better. The best way to browse HD and Ultra HD music is with the Amazon Music app. Songs and albums available in HD or Ultra HD will have an “HD” or “Ultra HD” badge. To play music on your Alexa-enabled device, connect to Alexa Cast by tapping on the Casting icon on the Now Playing screen. Then, connect to your device and select music to start playing. To play Ultra HD music on your Echo Studio, you can also try asking for Ultra HD playlists such as “Alexa, play the Best of Ultra HD Playlist.”

Which iOS devices support HD?

Most iPhones and iPads released since 2014 (devices running on iOS 11, or later) can support HD/Ultra HD (up to 24-bit, 48kHz) without any additional equipment. In order to play songs at higher sample rates (96 or 192 kHz), iPhone customers can connect an external DAC capable of supporting those higher sample rates.

Apple AirPlay supports HD quality playback.

Which Android devices support HD?

Most Android devices released since 2014 can support HD/Ultra HD playback (up to 48kHz). Please ensure that your device is running on Android Lollipop or later. We recommend that the device has at least 3GB RAM.

Chromecast Gen 2 and Gen 3 support HD quality playback. Support for other Google Cast devices will vary by model.

Which Mac devices support HD?

Any Mac from 2013 or later supports HD/Ultra HD. However, adjusting the default Mac audio settings is required to listen in the highest quality:

  1. Go to Applications/Utilities folder
  2. Open “Audio MIDI Setup.app”
  3. Update speaker or headphone “Format” setting to the highest sample rate for 24-bit (96 kHz or 192 kHz)
Which Windows devices support HD?

PC support for HD/Ultra HD playback depends on the built-in audio player and DAC, which varies by device. Please check your manufacturer specifications.

You may need to adjust the sample rate and bit depth of your audio device. To verify your sample rate and bit depth settings, check the Advanced settings of your audio device using the following steps:

  1. Right-click the *Speaker* icon in your system tray and click *Playback devices*.
  2. Select your speaker, then click *Properties*.
  3. Click the *Advanced* tab.
  4. Click the drop-down and it will show you the sample rate and bit depth options for your device.
Which home audio devices support HD?

Amazon Music is integrated in many home audio devices, including receivers, amplifiers, speakers, and sound bars. Often, you can control playback directly by signing in to Amazon Music within the manufacturer application.

We are constantly working to bring Amazon Music to more devices by partnering with leading audio manufacturers. If your device is not listed in our preferred brands, you may still be able to play HD music through a wired or wireless connection on your device.

How do I know if I need an external DAC?

If your device does not support HD/Ultra HD audio, then you need an external DAC when connecting your player to your headphones or speakers to listen in HD/Ultra HD.

In order to play Ultra HD, the external DAC at a minimum must be capable of processing files with a bit depth of 24-bit and sample rates of at least 44.1 kHz. Check the DAC specifications to ensure it can play higher sample rates available with Ultra HD (48 kHz, 96 kHz, 192 kHz).

Select the SD/HD/Ultra HD/Dolby Atmos/360 Reality Audio badge on the Now Playing screen to view streaming details.

Which headphones/speakers support HD?

Headphones and speakers with a frequency response of 20 Hz to 20 kHz are recommended to best appreciate HD playback. Headphones certified with a Hi-Res Audio logo have an even higher frequency response (greater than 40 kHz), and are best for Ultra HD playback. Most wireless headphones compress audio during transmission and are unable to support HD and higher quality playback. Some wireless headphones and Android devices that use advanced Bluetooth with either the Qualcomm aptX/aptX HD or Sony LDAC wireless standards, can support HD/Ultra HD playback (up to 24-bit, 48kHz).

Does Amazon Music support exclusive mode?

Yes, exclusive mode is available in the Amazon Music app for Windows and Mac. To enable exclusive mode, click the Devices icon on the player and check the Exclusive Mode option.

What is exclusive mode?

When exclusive mode is enabled, the Amazon Music app will block sounds from other applications while music is playing. This provides a number of sound quality benefits, notably that it allows the Amazon Music app to play music in the highest possible quality supported by your playback device. It also reduces the likelihood of playback errors that can occur when multiple applications are playing audio at the same time. It is important to note that other applications will not be able to play audio when a song is playing while exclusive mode is enabled.

How much space will HD files take up when downloaded to my device?

The size of a downloaded song depends on the file’s bit depth, sampling frequency, and compression codec used, with higher-quality lossless files being larger in size. Below are examples of file sizes for a 3½ minute song:

  • SD (lossy): 9 MB
  • HD (lossless, 44.1 kHz sample rate): 51 MB
  • Ultra HD (lossless, max 192 kHz sample rate): 153 MB

By comparison, a 30-minute HD video (1080p) has an average file size of 1.8 GB. That means in the same space as a single episode of HD television, you can store more than 2 hours of HD music on your device.

What data speed does my internet connection need to be to listen to HD?

We recommend a steady internet connection of 1.5 to 2 Mbps for HD streaming and 5 to 10 Mbps for Ultra HD streaming – typically available in LTE signals. For data usage purposes, note that HD audio typically consumes up to 5.5 MB of data per minute, and Ultra HD audio up to 12 MB of data per minute (when listening at the highest sample rates).

How do I know the audio quality of content I am listening to?

With Amazon Unlimited, you can listen to content in SD, HD, Ultra HD, Dolby Atmos or 360 Reality Audio when available. Select the SD/HD/Ultra HD/Dolby Atmos/360 Reality Audio badge on the Now Playing screen to view the following streaming details:

  • Audio Quality: The quality of the currently playing song. This may be affected by network conditions and/or device capabilities.
  • Track Quality: The highest quality available for that song in the Amazon Music Unlimited catalog.
  • Device: Shows the device that is playing the audio as well as the quality of the audio as it passes through your device. Quality may be affected by network conditions or streaming settings.
  • Output: Refers to the headphones, speakers or external DAC connected to the device. This also shows the quality of the song that is playing.

When the track is available in Dolby Atmos or 360 Reality Audio, you will be able to toggle between Atmos/360 and stereo by swiping on the streaming information or by tapping the toggle at the bottom of the screen.

What is spatial audio?

Spatial audio is an immersive audio format included with Amazon Music Unlimited for playback through the iOS or Android Amazon Music app with any headphones. You can also cast from any source to select smart speakers, such as the Echo Studio, Sony SRS-RA3000, and Sony SRS-RA5000.

Spatial audio offers a multidimensional audio experience, adding space, clarity, and depth that is not achievable with traditional stereo music.

Amazon Music Unlimited has a growing number of tracks mastered in Dolby Atmos and 360 Reality Audio from some of the world's biggest artists.

How can I find music in HD, Ultra HD or spatial audio?

Songs available in HD, Ultra HD, Dolby Atmos or 360 Reality Audio will have a badge within your Amazon Music app. You will encounter these badges as you browse and search within the app.

To browse content in a specific audio quality:

  1. Tap the Find button.
  2. Tap the link for Dolby Atmos, 360 Reality Audio or Ultra HD.

To search for content in a specific audio quality:

  1. Tap the Find icon.
  2. Search for an song, album or artist.
  3. Tap the Filter icon.
  4. Select one or more filters to limit search results to those audio formats.
Where can I find more information on Amazon Music Unlimited?

You may refer to additional help here or contact Amazon customer service.