Amazon Music Unlimited FAQ

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What is Amazon Music Unlimited?

Amazon Music Unlimited is a premium music subscription service featuring tens of millions of songs and thousands of expert-programmed playlists and stations. With Amazon Music Unlimited, you can listen to any song, anytime, anywhere, on all your devices – smartphone, tablet, PC/Mac, Fire TV, and Alexa-enabled devices like Amazon Echo. You'll never hear or see an ad, and of course you can download songs or playlists for offline listening. Amazon Music Unlimited gets to know you, personalizing your recommendations based, on your listening habits, from a catalog of tens of millions of songs. Whether you're after the perfect dinner-party playlist, an all-weekend listening session with the entire Beatles catalog, the latest hits from Bruno Mars, or recommendations for new indie music to discover, Amazon Music Unlimited has it all. As a Prime member, you can join Amazon Music Unlimited for $7.99/month for a monthly subscription or $79/year for an annual subscription. Non-Prime customers pay $9.99/month.

What is the difference between Prime Music and Amazon Music Unlimited?

Prime Music is included with your Prime membership at no additional cost. It features over 2 million songs and more than a thousand playlists and stations programmed by Amazon's music experts. On Prime Music, you'll find the perfect soundtrack for your backyard BBQ, your morning run, or your evening study session. Play music on all your favorite devices and download to play offline.

With Amazon Music Unlimited, you get all of the great features and functionality of Prime Music…and a lot more. Amazon Music Unlimited offers tens of millions of songs and thousands of expert-programmed playlists and stations, including the hottest new releases from today's most popular artists. Amazon Music Unlimited's vast catalog allows you to dig deep into the vaults of your favorite artists, enjoy the latest and greatest hits, and explore new genres and styles. Prime members can join Amazon Music Unlimited for only $7.99/month for a monthly subscription or $79/year for an annual subscription. Non-Prime customers pay $9.99/month.

Who may be part of a Family Plan?

Family members must be at least 13 years old.

Are Family Plan accounts shared?

Accounts are not shared and there is no common family profile. Each family member has an Amazon account with personalized recommendations.

Who pays for the Family Plan?

The person who signs up for the Family Plan is the subscriber and pays $14.99/month or $149/year (available to Prime members only) using a payment method like a credit or debit card. This payment method is then shared across the family members who join.

What is a "shared payment method"?

A shared payment method is a credit or debit card that one family member agrees to share with each family member on the Family Plan. This payment method can be used to purchase items on Amazon. The first time a physical purchase is made on the shared payment method, family members are asked to enter the full card number for verification. Digital purchases do not require this step. After a family member makes a purchase, the subscriber of the Family Plan will receive an email listing the items that were purchased on the shared payment method.

Will we each have our own music libraries and personalized recommendations in a Family Plan? Everyone in our family has different musical tastes and interests.

Yes. You'll see all of your own music, library, playlists, and personalized recommendations. Each family member (up to six) has the same functionality as an Individual Plan subscription.

How many devices can play music at the same time with Family Plan?

You and your family can stream music on up to 6 devices at the same time.

With the Family Plan, do our shared home devices–for example, the Echo in the kitchen and the Dot in living room–each need to be associated with a different family member to play at the same time?

No, those can be associated with one family member’s account and you will still be able to stream music on up to 6 devices as the same time.

What is the Single Device plan?

We know how important music is to Amazon Echo and Fire TV owners, so we created a special subscription plan just for them. For $3.99/month, listen to Amazon Music Unlimited on a single Echo, Echo Dot, Echo Show, Echo Look, Amazon Tap, or Fire TV. Amazon Music Unlimited has a catalog of tens of millions of songs, so now you can ask Alexa to play just about any song or artist. Think of Echo plus Amazon Music Unlimited as the ultimate personalized jukebox, with Alexa as the DJ. To start a free trial on your Echo, just ask, "Alexa, try Amazon Music Unlimited." To sign up on Fire TV, open the Amazon Music app on your Fire TV device and join on the Settings page.

Do I need the Single Device plan to listen on my Echo?

No. All Amazon Music Unlimited subscription plans work on Amazon Echo and Fire TV devices. So does Prime Music. The Echo Plan is a special, low-cost subscription plan designed for Amazon Echo and Fire TV owners who want to listen to Amazon Music Unlimited on a single device but aren't interested in listening on other devices like smartphones, tablets, computers or multiple Amazon Echo or Fire TV devices.

I have multiple Echo devices. With the Echo plan, can I listen to Amazon Music Unlimited on all of them?

The Echo Plan allows you to listen to Amazon Music Unlimited on a single Amazon Echo, Echo Show, Echo Look, Echo Dot, Echo Spot, Echo Plus, or Amazon Tap for $3.99/month. It can't be used on multiple Echo devices. To listen to Amazon Music Unlimited on multiple devices (like your smartphone, tablet, PC/Mac, and Fire TV), you will have to upgrade to the Individual or Family plan.

What is Amazon Music Unlimited for Students?

Amazon Music Unlimited for Students is a streaming music subscription, discounted for students that are currently enrolled in a degree-granting college or university. To verify eligibility, all customers must validate student status through a third party validation service, SheerID.

How do I qualify for Amazon Music Unlimited for Students?

If you’re a student currently enrolled in a degree-granting college or university, you can start the registration process for Amazon Music Unlimited for Students here.

As part of the subscription process, you are asked to provide verification of enrollment. Verification is confirmed with third-party vendor, SheerID. If your student status can’t be automatically verified, you’ll be asked to manually upload enrollment documentation. You must provide one of the following:

  • Official Enrollment Letter from your academic institution (acceptance letters will not be approved)
  • Class schedule for the current academic term
  • Registration receipt or tuition receipt
  • Transcript that shows classes currently in progress
  • Other school issued document that displays your first/last name, an issue date from the current term or within the last three months

If your school is not covered by SheerID, you will have the opportunity to request to add it. Some technical and vocational schools may not qualify for the Amazon Music Unlimited for Students discount.

Once eligibility is confirmed, you will have access to Amazon Music Unlimited. You can use the Student discount for a total of four years with concurrent student enrollment.

If I am already a Prime Student member, do I need to verify my eligibility for Amazon Music Unlimited for Students?

Yes, Amazon Music Unlimited has a different student screening process than what is used for Prime Student.

If I already am an Amazon Music Unlimited subscriber and I am eligible for the Student discount, how do I switch?

You can verify eligibility by visiting your Amazon Music Settings, and selecting the Student discount. This will prompt the SheerID verification process.

Which Amazon Music Unlimited plan is right for me?

If you want to listen to Amazon Music Unlimited on all your devices – smartphone, tablet, PC/Mac, tablet, Fire TV, and Amazon Echo – select the Individual Plan.

Families can benefit from great savings with the Family Plan. Up to 6 family members can listen, all at the same time. Get all the benefits of the Individual Plan with personalized recommendations, music and playlists for all.

If you only want to listen to Amazon Music Unlimited on a single Amazon Echo or Fire TV, choose the Single Device plan for $3.99/month. You can always upgrade to the Individual Plan later if you want to listen on more than a single device. Just ask, "Alexa, upgrade my Amazon Music Unlimited subscription," or visit Your Amazon Music Settings.

If you’re a student currently enrolled in a degree-granting college or university, you may qualify for Amazon Music Unlimited for Students - which offers all the music and features of the individual plan for only $4.99/month.

What are Alexa voice controls?

Alexa voice controls are the ways you can ask Alexa to play music. If you’ve listened to music on an Echo, Echo Dot, Echo Show, Echo Look, or Amazon Tap, you’re already familiar with Alexa voice controls like, "Alexa, play Adele," or, "Alexa, play jazz music."

Amazon Music has recently introduced many new and innovative Alexa voice controls to make asking for music more natural and fun than ever. Here are a few examples:

  • Want to hear the latest song or album by your favorite artist but don’t know the title? Try, "Alexa, play the new song by Bruno Mars," or, "Alexa, play the latest album by Norah Jones."
  • Have words to a song stuck in your head but can’t remember the name of the song? Just say a few words and Alexa will play it for you. Try, "Alexa, play the song that goes 'I’ll Be Your Lifeline Tonight.'"
  • Want to re-live the music from your college days? Try, "Alexa, play the most popular rock from the ’90s."
  • Feeling down and need a pick-me-up? Try, "Alexa play happy R&B music."
  • Want to listen to early catalog from a favorite artist? Try, "Alexa, play Van Halen from the ’70s."
  • Having friends over? Try, "Alexa, play music for a dinner party."
  • Want to be surprised? Try, "Alexa, play the Song of the Day."

Is Prime Music going away?

No, Prime Music is not going away. In fact, it's better than ever, with a growing catalog of over 2 million songs, more and updated stations and playlists, and a brand new layout. And of course it's still included with your Prime membership at no additional cost. Learn more.

iTunes Billing: How do I manage or update my Amazon Music Unlimited Plan purchased in the Amazon Music app on an Apple iPhone or iPad (iOS) Device?

If you purchased Amazon Music Unlimited through the Amazon Music app on an Apple iPhone or iPad (iOS) device, your subscription was created through your Apple iTunes account. Amazon cannot cancel, manage, update payment methods, or offer refunds for subscriptions purchased through Apple.

Instead, please use your Apple iPhone or iPad (iOS) device to update your payment method or cancel your Amazon Music Unlimited subscription. Learn more from Apple about canceling your auto-renewal through your iOS device or managing your iTunes Account information. If you choose to cancel, your music subscription will continue until the end of your current billing cycle.

iTunes Billing: Which plans can be purchased through an Apple iPhone or iPad (in app purchase)?

Only the Individual Plan is available through iTunes (in app payment). Special offers, discounts and promotions are not available for Amazon Music Unlimited subscriptions purchased through an Apple device.