FAQs

What is Just Walk Out Shopping?

We created the world’s most advanced shopping technology so you never have to wait in line. Amazon Go was the first store to open with Just Walk Out Technology.

Our checkout-free shopping experience is made possible by the same types of technologies used in self-driving cars: computer vision, sensor fusion, and deep learning. Just Walk Out Technology automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Later, we’ll send you a receipt and charge your Amazon account.

What stores have Just Walk Out Shopping?

Amazon Go and Amazon Go Grocery both offer Just Walk Out Shopping. That means whether you need a delicious lunch to eat now or ingredients for dinner, you can get them fast—with no lines and no checkout.

Amazon Go offers a wide array of breakfast, lunch, and snack options ready to eat right now.

Amazon Go Grocery offers everything you’d want from a neighborhood grocery store—from fresh produce and meat and seafood to bakery items and household essentials—plus easy-to-make dinner options. We offer a mix of organic and conventional items from well-known brands, along with special finds and local favorites.

How do I shop at Amazon Go and Amazon Go Grocery?

All you need is an Amazon account, the free Amazon Shopping app, and a recent-generation iPhone or Android phone. You can find the Amazon Shopping app in the Apple App Store, Google Play, and Amazon Appstore.

When you arrive, open the app, tap “In-Store Code,” and scan in with the QR code presented. Then feel free to put your phone away—you don’t need it to shop. Just browse and shop like you would at any other store. Once you’re done shopping, you’re on your way. No lines, no checkout.

At select Amazon Go store locations, you can also enter the store by using a credit card linked to your Amazon account or by using Amazon One. Amazon One is a fast, convenient, contactless way for people to use their palm to enter and pay for items purchased at Amazon Go.

Do you have any people working in the store?

Yes. Our great team of associates are an important part of the experience at both Amazon Go and Amazon Go Grocery. You’ll see our associates greeting shoppers at the door, restocking shelves, answering questions, and making product recommendations. We’ve simply shifted how our associates spend their time so they can help deliver a great experience for shoppers.

What if I have other questions about shopping at Amazon Go or Amazon Go Grocery?

You can find this information by visiting our online help page.


Interested in joining the Amazon Go team? We're hiring!