Select in-car delivery at check-outWhere will I select the in-car delivery option when I'm checking out?
Place your Amazon order and park your vehicle in a publicly accessible area.Where do I park my car?
Receive Key In-Car Delivery with Prime!
The zip code and vehicle you entered are eligible for Key In-Car Delivery, exclusively for Prime members. Sign in to check if you are a Prime member.
Is in-car delivery available to everyone?
At this time, Key in-car delivery is available to Prime members in select cities and surrounding areas. Check your eligibility.
Does In-Car Delivery work with my car?
Key In-Car delivery is available with select makes and models. It is available with model year 2015 and newer Buick, Cadillac, Chevrolet, GMC and Volvo vehicles and requires an active connected car service plan, such as OnStar and On Call. It is also available for select Ford 2017 and later model year vehicles equipped with FordPass Connect, and for Lincoln 2018 and later model year vehicles equipped with Lincoln Connect
What is a connected car?
A connected car allows your vehicle to be connected to the internet. Some cars with connected car services can enable features such as remote lock and unlock from your smart phone, remote start, emergency services, vehicle diagnostics, in-vehicle Wi-Fi and more. A connected car service plan will enable the Key app to connect with your vehicle for in-car deliveries. Plans vary by OEMs and may not be applicable to all vehicles. See individual OEM sections below for additional details.
For Ford and Lincoln Owners, the Key app enables in-car deliveries by linking your Amazon Prime account with your FordPass or Lincoln Way account. Download the FordPass or Lincoln Way app, create an account, and activate your car for in-car delivery.*
*FordPass Connect™/Lincoln Connect™ service required (see App Terms for more information). Connected service and related feature functionality is subject to compatible AT&T-network availability. Evolving technology/cellular networks may affect functionality and availability, or continued provision of some features, prohibiting them from functioning. Message and data rates may apply. For FordPass details, visit, https://owner.ford.com/fordpass.html. or contact a FordPass Guide through the FordPass app for help. For Lincoln Way app details, visit http://www.lincoln.com/why-lincoln/lincolnway/ or contact a Lincoln Concierge through the Lincoln Way app for help.
For Chevrolet, Buick, GMC or Cadillac vehicles, the Key app enables in-car deliveries by linking your Amazon Prime account with your Owner Center account and active connected car service plan. Key only requires a standard connectivity plan which is included at no additional charge with your vehicle purchase for most 2015 model year and newer vehicles. If you do not currently have an active connected service plan, just push the blue OnStar button inside your vehicle to activate service or visit my.chevrolet.com, my.buick.com, my.gmc.com or my.cadillac.com to learn more.
For Volvo vehicles, the Key app enables in-car deliveries by linking your Amazon Prime account with your On Call account. Customers with 2015 model year or newer Volvo vehicles can activate their Volvo On Call connected service subscription within the Volvo On Call app. For model year 2015-2017, Volvo offers a free 1-year subscription to Prime members, and for model year 2018 or newer, Volvo offers a free 4-year subscription. Visit the Volvo On Call website to learn more.
Where will I select the in-car delivery option when I am shopping on Amazon?
Once you have completed setup within the Key App, shop as you normally do on Amazon.com or the Amazon mobile shopping app. Add eligible items to your cart and proceed to checkout where you will see your delivery options, including an option to receive your package in-car. The in-car delivery options will also show an estimated delivery time window and the delivery date for your order. Select your preferred in-car delivery option and complete your order.
Where do I park my car?
On delivery day, park your vehicle within two blocks of the delivery address in a publicly accessible area. Use the Key app to see how far you can park from the delivery address to receive in-car delivery.
When will my package be delivered?
We will provide you an estimated 4-hour delivery window when available at checkout, and will also send you a notification with your expected 4-hour delivery window in the morning on the day your package will arrive. Delivery time is usually between 11 a.m. -3 p.m. for Two-Day Shipping and 5 p.m. - 9 p.m. for Same-Day Delivery.
What happens on delivery day?
On delivery day, park your vehicle within two blocks of the delivery address in a publicly accessible area. You’ll receive a notification in the morning with a 4-hour delivery window, and an “Arriving Now” notification when the delivery driver is headed to your vehicle. When the delivery driver arrives—before your car is unlocked—Amazon verifies that an authorized driver is at the right location with the right package, through an encrypted authentication process. No special codes or keys are given to the driver. The driver will then place the package inside your vehicle and request to relock it. We will let you know when your vehicle is relocked, and you’ll get a final notification confirming the delivery is complete.
What happens if something goes wrong with my delivery?
All in-car deliveries are backed by the Key by Amazon Happiness Guarantee. If an in-car delivery was not completed to your satisfaction, we’ll work with you to correct the problem.
What items can I receive in my vehicle?
In-car delivery is available on tens of millions of items sold on Amazon.com and works with Same-Day, Two-Day and Standard Shipping. We do not support delivery of certain products at this time, such as heavy or bulky items that weigh more than 50 pounds.