Prime members can opt-in for in-home delivery
- Get notifications on the morning of delivery and just before your package arrives
- Watch the delivery live in the Key by Amazon App or see a video clip of it later
- No codes shared with the delivery driver, and you can block access on delivery day remotely
Available in select areas
What features are available in the Key Smart Lock Kit?
Every day features including keyless entry, guest access, motion clips when someone enters or exists, and more are available with the Key Smart Lock Kit. Prime members in select cities and surrounding areas in 37 metro areas can opt-in to in-home delivery.
How do entry and exit videos work?
With the entry and exit video feature, you can now see who unlocked and locked your door. Key will associate motion events generated by the Cloud Cam with lock and unlock events and you can watch them in the Key app. Your entry and exit videos will be provided for free for 24 hours with unlimited downloads and shares. You can find all motion videos in the Cloud Cam app and Amazon Drive. Learn more.
What if I already own a Cloud Cam or smart lock?
In order to use Key Smart Lock Kit benefits, you need an Amazon Cloud Cam (Key Edition) and a Key-compatible smart lock. Learn more.
What is the Key Happiness Guarantee?
All in-home deliveries are backed by the Key Happiness Guarantee. If an in-home delivery was not completed to your satisfaction, we’ll work with you to correct the problem.
Is in-home delivery required to use Key features?
No, in-home delivery is optional for Prime members in select zip codes. Every day smart home features including keyless entry, guest access, motion clips when someone enters or exists, and more are available with the Key Smart Lock Kit.
What happens on delivery day?
On delivery day, you’ll receive a notification in the morning with a 4-hour delivery window for when the delivery driver will arrive at your home. Right before the driver arrives at your door, you will receive an “Arriving Now” notification and you can optionally watch the delivery happening live. The driver will knock first and then request to unlock your door with their Amazon handheld scanner. Amazon verifies that the package belongs to the address and the driver is near the door, turns on Amazon Cloud Cam and unlocks your door. No special codes or keys are given to the driver. The driver will then place the package just inside your door and request to re-lock the door. Once the delivery is complete and your door is re-locked, you’ll get a final notification and can watch a video clip of the delivery.
Check out additional helpful information to get detailed answers for your Key related questions.