Subscribe for hands-free access to an Emergency Helpline, Smart Alerts about activity and other potential emergencies in your home while you're away, and features to deter potential intruders. All you need is an Echo smart speaker or Echo Show to get started. Shop Guard Plus device bundles.
Guard Plus gives you 24/7 access to an Emergency Helpline you can call with just your voice. Say, “Alexa, call for help” to speak with trained agents who can request the dispatch of emergency responders — such as police, the fire department, or an ambulance — based on information you provide on the call.
If Alexa detects sounds that could be an intruder while you're away from home — like footsteps, a door closing, or glass breaking — she can send you a Smart Alert mobile notification and play a siren on your Echo. Alexa can also notify you about the sound of smoke alarms or carbon monoxide alarms.
From a Smart Alert, you can play back what Alexa heard or Drop In for live audio. You can then call the Emergency Helpline to request emergency services or forward the alert to a supported security provider.
Guard Plus is even better with connected smart lights and select outdoor-facing cameras. While you're away, Alexa can turn on and off smart lights you select to make it look like someone is home and, when your camera detects motion outside, Alexa can play the sound of a dog barking from your Echo to help scare off potential intruders.
Guard Plus is included with Ring Protect Plus at no additional cost. Protect Plus subscribers need to link their Ring and Amazon accounts in the Ring app or on Ring.com and complete setup in the Alexa app to access Guard Plus benefits. And, starting next year, Guard Plus will also be available through partners including Abode, Scout Alarm, Resideo, A3 Smart Home, and Wyze.
Once you subscribe, follow these steps to activate your subscription and set up Guard Plus.
How do I subscribe to Guard Plus?
Subscribe by tapping one of the buttons at the top of this page or by saying, “Alexa, try Guard Plus.” After you complete checkout, you must then add an emergency address in the Alexa app to finish Guard Plus setup and activate your subscription. You will not be charged — and your free trial will not begin — until you have completed this step. To get started, open the Alexa app, then tap Settings, select Guard, and follow the on-screen instructions. Guard Plus is only available to customers in the 50 US states.
If I'm a Ring Protect Plus subscriber, how do I activate Guard Plus?
To get Guard Plus benefits, you must link your Ring and Amazon accounts within the Ring app or on Ring.com. Once your accounts are linked, activate Guard Plus in the Alexa app by tapping Settings, then Guard, and following the on-screen instructions. Only Ring Protect Plus subscriptions purchased through Ring.com or Amazon.com include Guard Plus for free.
Which Echo devices work with Guard Plus?
Guard Plus works with Echo devices including all generations and configurations of Echo, Echo Dot, Echo Plus, Echo Show, Echo Flex, Echo Studio, and Echo Spot. You can also call the Emergency Helpline from select, third-party Alexa-enabled devices that support Alexa Communications. Guard Plus is not supported on Alexa-on-the-go devices including Echo Auto and Echo Buds.
What is the Alexa Emergency Helpline?
As a Guard Plus subscriber, the Emergency Helpline provides you, and others in your household, access to trained agents who can request the dispatch of emergency responders — such as police, the fire department, or an ambulance — on your behalf. Emergency Helpline agents are available 24/7, 365 days a year and you can call any time you need emergency assistance through your Echo devices or via a Smart Alert in the Alexa app as part of your subscription. The Alexa Emergency Helpline is not a 911 service and by default, Alexa does not support calling to 911.
What do I need to access the Alexa Emergency Helpline?
To use the Emergency Helpline, you must have an active Guard Plus subscription with a valid emergency address provided during Guard Plus setup, a supported Alexa-enabled device with Alexa Communications turned on, and a verified phone number associated with your Alexa account.
How do I contact the Alexa Emergency Helpline?
Once you’ve activated your Guard Plus subscription, you or others in your household can say “Alexa, call for help” or “Alexa, I need help” to be connected to a trained emergency response agent. You can also tap Call Emergency Helpline after you’ve reviewed a Smart Alert in the Alexa app. Note that the Alexa Emergency Helpline will not work during power outages or if you’re experiencing internet connectivity issues.
What should I do when I reach an Alexa Emergency Helpline agent?
To receive help from emergency responders, you must first speak with an Emergency Helpline agent. Once your call is answered, provide details of your emergency and the help you need, so the agent can send the right emergency responders. Unless you specify an alternate address, help will be sent to the emergency address you provided during setup by default. If you or others in your household accidentally place an emergency call, please inform the agent that the call was placed by mistake.
Does the Alexa Emergency Helpline work on Echo devices that are in Amazon Kids mode?
Yes. To avoid placing emergency calls by mistake, please ensure other members of your household know that you’ve enabled the Emergency Helpline. If you’d like to exclude a particular device from accessing the Emergency Helpline, you can disable Communications for that device within the Alexa app. Tap Devices, Echo & Alexa, and the device you’d like to update. Then select Communications and toggle it off. This will disable all Alexa Communications capabilities for the selected device.
What sounds can Alexa detect?
While Guard is in Away mode, Alexa can detect and notify you about the sound of smoke alarms, carbon monoxide alarms, or glass breaking. For Guard Plus subscribers, Alexa can also notify you about the sound of possible activity while you’re away including footsteps, talking, a door closing, and more. You can choose which sounds you want Alexa to notify you about during Guard setup.
What happens when Alexa detects a selected sound?
For Guard Plus subscribers, if Alexa detects sounds that could be an intruder — like activity or glass breaking – she will send you a Smart Alert phone notification with an audio recording of the detected event and play a siren on your Echo. If Alexa detects a smoke alarm or carbon monoxide alarm, she will send you a Smart Alert but not sound a siren. Tapping a Smart Alert takes you to the Alexa app where you can play back what Alexa heard or Drop In for live audio. If you need emergency help, you can then call the Emergency Helpline or forward the alert to a supported security provider. Customers using the free tier of Guard can only opt-in to a subset of Smart Alerts and do not have access to the siren feature or the Emergency Helpline.
Can Alexa filter out pet sounds?
Not at this time. If you’ve got a furry friend, you may not want to enable activity Smart Alerts.
How do I switch between Home mode and Away mode?
Once you set up Guard, just say “I’m leaving” to switch to Away mode. The light ring on non-screen Echo devices will animate with a rotating white light and screen devices will show a shield icon on the home screen to indicate when Guard is in Away mode. Say “I’m home” to switch Guard to Home mode. If you’ve opted into activity sound detection, you will experience a brief entry delay during which you can provide your voice code to set Guard to Home mode. You can also toggle between modes in the Guard section of the Alexa app.
How does Alexa detect selected sounds?
Echo devices in Away mode use the same technology used to detect the wake word (for example, “Alexa”) to detect Guard-specific sounds. If an Echo device detects an acoustic pattern that matches the selected sound, Alexa will send you a Smart Alert. Alexa is always getting smarter, and her ability to accurately detect specific sounds will improve the more you use Guard.
How many Echo devices do I need to monitor my home?
We recommend placing at least one Echo device in each room or space in which you want Alexa to detect selected sounds.
Where can I review my Smart Alerts?
You can review and delete Smart Alerts in the Guard section of the Alexa app. You can also review and delete all audio recordings associated with your Alexa account via the Alexa Privacy Settings Page.
How does the dog barking feature of Guard Plus work?
When Guard is in Away mode, the Echo devices in your Guard profile can loudly play the sound of a dog barking if a supported camera detects motion outside your home to help deter unwanted visitors.
What cameras work with the dog barking feature?
Guard Plus customers with supported outdoor-facing cameras from Ring, Blink, Arlo, or August can use the dog barking feature. First connect your camera to Alexa by enabling its skill in the Alexa app. Then tap “Set up more Guard features” and “Dog barking sounds” from the Guard home screen.
How does Away Lighting work?
With Away Lighting, Alexa automatically turns your smart lights on and off to make it look like you’re home while you’re away. Alexa uses machine learning to determine the right lighting activity for your home based on lighting usage across customers. Just set Guard to Away mode and Alexa will do the rest.
What products work with Away Lighting?
Away Lighting works with connected smart lights, plugs, and switches that are Works with Alexa-certified. You can select which lights to include within Guard Settings of the Alexa app.
Is Guard Plus a monitored alarm system?*
No, Guard Plus is not a professional monitoring service and is not designed to replace traditional home security systems. To use Guard Plus features, you need an active subscription, a supported Alexa-enabled device connected to a working power supply, and an internet connection. If you’d like a security solution that offers advanced features like professional monitoring, silent alarm triggering, and battery and cellular backup, Guard Plus works with supported alarm systems from Ring, Scout Alarm, and ADT.¹
What alarm systems work with Guard Plus?
Guard Plus works with supported alarm systems from Ring, Scout Alarm, and ADT.¹ And coming next year, Guard Plus will work with alarm systems from Abode, Resideo, A3 Smart Home, and Wyze.
How does Guard Plus work with supported alarm systems?
Connecting your alarm to Guard links the states of both systems — so when you say “I’m leaving” to set Guard to Away mode, Alexa also arms your alarm system. And, you can choose to forward Smart Alerts you receive to your security provider to increase monitoring coverage of your home.
¹Pulse and Command & Control only. ADT customers can only forward smoke/CO alarm and glass break Smart Alerts to ADT.