Mobile phones not compatible with Echo on the go devices

The following phones are not compatible with Echo on the go devices:

  • Alcatel One Touch
  • Alcatel Pixi 4
  • Alcatel 1X with Android Oreo (Go Edition)
  • BLU Tank Extreme & Extreme Pro 4.0
  • BLU R2
  • Google Nexus 4
  • Google Nexus 6
  • Honor 4C
  • Honor 7X
  • HTC Desire 610
  • HTC M8
  • HTC M9
  • Huawei Honor 4C
  • Huawei Mate SE
  • iPhone
  • iPhone 3G
  • iPhone 3GS
  • iPhone 4
  • iPhone 4S
  • iPhone 5
  • iPhone 5C
  • Kyocera DuraForce PRO (E6820)
  • LeEco LePro 3
  • Le Pro3
  • LG Tribute HD
  • Samsung Galaxy J2
  • Samsung Galaxy J3
  • ZTE Blade A510

Please note OnePlus phones have battery saving customizations that kill apps to conserve power. OnePlus users should try the following steps on your phone to prevent the Alexa app from being killed.

  1. Check if battery optimization is turned off for Alexa app
    a. Go to phone settings > Battery > Battery Optimization > Amazon Alexa > Don't optimize > done.

  2. Try pinning the Alexa App in memory
    a. Go to ‘multitasking’ and then tap on the lock icon for the Alexa app