Garage Door Types
Single Panel Door
How does in-garage delivery work?
On delivery day, you will receive a notification in the morning with a 4-hour delivery window. Right before the driver arrives at your garage door, you will receive an “Arriving Now” notification. With an optional Amazon Cloud Cam (Key Edition), you can watch the delivery live or save the video to watch later. The driver then requests to open your garage with their Amazon hand-held scanner. Amazon verifies that the package belongs to the address and that the driver is near the garage door before opening your garage door. The driver will place the package just inside your garage, out of your driving path, and request to close the door. Once the delivery is complete and your garage door is closed, you will receive a final notification. The driver will always make sure your garage door is closed and secure before leaving the premises.
Is my garage door compatible?
You can easily determine if your garage door opener is compatible here. If your garage door opener is already connected to Chamberlain’s myQ service, you can set up immediately in the Key app without purchasing any additional hardware. Optionally, you can purchase a Amazon Cloud Cam (Key Edition) to watch the clip of the delivery happening in real-time or see it later.
Is it safe?
Protecting your privacy and security is our top priority. With real-time mobile notifications, you always know what’s happening at home while you’re away. For added layers of security, we confirm the authorized driver is at your address with the correct package before access is granted. No access codes or keys are given to the driver. And if you change your mind on delivery day, you can block access in the Key by Amazon App. You have total control.
Do I need a camera for in-garage delivery?
No, a camera is optional. You will still receive mobile notifications, immediately before and after the delivery. All in-garage deliveries are backed by the Key by Amazon Happiness Guarantee. If an in-garage delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the delivery, we’ll work with you to correct the problem.
What if I already own an Amazon Cloud Cam? Will it work for Key for Garage?
Key for Garage is only compatible with an Amazon Cloud Cam that is Key Edition. For a non-Key Edition camera, you must purchase a Cloud Cam Key Edition Power Cable.
What additional features are available in the Key Smart Garage Kit?
When connected with the Key by Amazon App, you can monitor the status of your garage door, receive real-time notifications, and open or close your garage door remotely. With a Key-compatible camera, you can also watch video clips or a livestream of anyone who enters and exits your garage.