1. What do I need to use “Alexa, pay for gas”?
Use this feature with any Alexa-enabled, on-the-go device that connects to the Alexa app, such as Echo Auto
, Echo Buds
, and a variety of third-party products with Alexa Built-in
. The feature will also work in vehicles with Alexa
, as well as through just the Alexa app on Android
phones. While the Amazon Shopping app also features Alexa, the feature will only work with the Alexa app.
2. I don’t have the Alexa app on my phone, but I want to use this feature. How do I get the Alexa app?
The Alexa app is available on iOS 11.0+ from Apple App Store
and Android 6.0+ from Google Play
. Install the app from the app store and select open. To engage Alexa from the app, simply say "Alexa".
3. Which gas stations work with “Alexa, pay for gas”?
Use Alexa at over 11,500 Exxon and Mobil stations across the US. Find a station near you at Exxon.com.
4. How do I select my grade of fuel?
You do not need to tell Alexa your fuel grade. Select as you normally would at the pump.
5. How do I use my preferred card with this feature?
“Alexa, pay for gas” uses the default payment option set in your Amazon account. To use a different credit card than your default, go to Payment Options under your Amazon account
. Once you’ve signed in, click the card you wish to select as your default payment method. Click on the “set as default” option. A confirmation pop-up will appear. Click on “update” to change your setting.
6. Will “Alexa, pay for gas” work with any payment method in my Amazon account?
It works with a variety of credit and debit cards
. However, the feature will not work with the Amazon Store Card, Amazon Prime Store Card, or Amazon Gift Cards.
7. Can I use my ExxonMobil credit card with this feature?
No. ExxonMobil credit cards can only be used for purchases at the pump or in the convenience store. They cannot be stored in your Amazon account.
8. I’ve completed fueling. Can I change the card that was used for payment?
Unfortunately, it is not possible to switch cards after you’ve started fueling.
9. Can I use “Alexa, pay for gas” with the Echo in my home?
No, the “Alexa, pay for gas” feature is not available on Echo devices built for at-home use, including Echo, Echo Show, and Echo Dot. These devices do not support location services, required for Alexa to activate the correct pump and enable payment.
10. How do I get receipt?
If you require a receipt, you can get a printed one at the pump or from the station’s cashier.
11. Can I see past gas transactions with Alexa?
Yes, transactions using “Alexa, pay for gas” can be viewed in Your Orders in your Amazon account
12. Can I tell Alexa the specific amount I want to fuel (e.g. $20)?
No, it is not possible for Alexa to stop the pump based on a certain dollar amount of fuel. However, you can manually stop the pump at the desired amount.
13. Can I use Alexa to buy other things at the gas station (e.g. car wash or convenience store items)?
No, at this time is not possible to purchase additional items at the station through Alexa.
14. Can I get gas rewards with my credit card when using Alexa?
If the credit card set as your default payment method in your Amazon account provides gas rewards, you will earn rewards in the same way as using the card directly to buy gas.
15. Will I earn Exxon Mobil Rewards+ points when I use “Alexa to pay for gas”?
At this time, you will not be able to earn ExxonMobil Rewards+ points when you use Alexa to purchase gas.
16. How can I prevent others from using my Amazon account to buy gas?
To limit access, you can use a Voice Code with this feature, requiring a 4-digit confirmation code to be shared with Alexa before a purchase can be completed. If you have a Voice Code already set up on Alexa for shopping, it will automatically work with “Alexa, pay for gas.” If you do not have a Voice Code and wish to create one, open the Alexa app, go to “Account Settings” and “Voice Purchasing.” There, you can enable “Voice Code” and enter a four-digit code.
17. Why do I need to consent to Amazon Pay to use this feature?
Transactions for “Alexa, pay for gas” are made through Amazon Pay
, using the information stored in your Amazon account to securely buy gas.
18. What data about me is Amazon Pay sharing with ExxonMobil?
To provide this experience, Amazon Pay will share with ExxonMobil the name and email address associated with the Amazon account. Station location and payment information, required to complete and support your transaction, will also be shared. This payment information may include the last four digits of your card number and the card type. We do not share your full credit card, debit card, bank account number, or other Amazon account information.
19. Why do I need to allow location permissions for Alexa to use this feature?
For Alexa to activate the correct pump and enable payment, location services is required.
20. Why do I see a $1 charge from the gas station?
A successful pre-authorization in the amount of $1 is required to validate your card. Though it is not a charge, it may appear on your statement while the pre-authorization is still active. Pre-authorization allows the gas station to confirm that a card will accept charges before placing an order and helps prevent fraudulent transactions. The $1 pre-authorization is placed on a temporary hold and is typically released within a few days, depending on your card issuer’s policy.
21. Alexa can’t find the gas station.
“Alexa, pay for gas” is currently available at Exxon and Mobil stations only. If you are using the Alexa app or have devices that connect to the Alexa app, make sure location services is turned on under the phone’s settings and the Alexa app has permissions to access your location. For cars with Alexa built-in, consult the owner’s manual for location services connectivity.
22. Alexa was not able to activate the pump.
If you are using the Alexa app or have devices that connect to the Alexa app, verify that “purchase by voice” is turned on. Within the Alexa app, go to Settings / Account Settings / Voice Purchasing and switch on the feature.
In some instances, your bank may ask you to first validate the transaction prior to Alexa being able to use your card for payment. Once you have confirmed the transaction with the bank, Alexa will be able to activate the pump.
23. What measures is ExxonMobil taking to reduce risk at the pump?
The health and safety of station employees, consumers and communities remain of the highest priority. We are asking station operators to more frequently clean and sanitize sites – from fuel nozzles to store countertops to door handles. When at the pump, we recommend using “Alexa, pay for gas” or mobile payment through the Exxon Mobil Rewards+™ app to reduce contact with surfaces such as the PIN pad.