Protecting your privacy and security is our top priority. That's why we run comprehensive background checks on Amazon drivers before their first delivery. For added layers of security, we confirm the authorized driver is at your address with the correct package before granting them temporary one-time access to open your garage door. No access codes or keys are given to the driver. We also send real-time notifications on the Key by Amazon app that tell you what’s happening during your delivery. Finally, if you change your mind on delivery day, you can block access to your garage in the Key by Amazon App. You have total control.
If you can already open and close your garage door using the myQ app, you can set up In-Garage Delivery immediately in the Works With section of the myQ app. If you cannot open and close your garage door using the myQ app you will need to install a Smart Garage Hub to make your garage door Key compatible. As part of the installation process on the myQ App you will be prompted to set up Key In-Garage Delivery.
No, a camera is optional for Key by Amazon In-Garage Delivery. Having a compatible camera will allow you to watch deliveries as they happen. Compatible cameras include Ring Indoor Cam, Ring Stick Up Cam and the myQ Smart Garage Camera.
All in-garage deliveries are backed by the Key by Amazon Happiness Guarantee. If an in-garage delivery was not completed to your satisfaction, or your product or property was damaged as a direct result of the delivery, we’ll work with you to correct the problem.
When shopping on Amazon simply choose the “Key Delivery” option at checkout to receive an in-garage delivery.
On delivery day, you’ll receive a notification on the Key by Amazon app notifying you that your package is out for delivery. Right before the driver arrives at your garage door, you’ll receive an “Arriving Now” notification. The driver will open your garage with their hand-held Amazon scanner. Amazon will verify that the package belongs to that address, and that the driver is close to the garage door, before opening it. The driver will then place the package just inside your garage, out of your driving path, and close the door with their hand-held device. Once the delivery is complete and your garage door is closed, you will receive a final notification. The driver will always make sure your garage door is closed and secure before leaving the premises. Note: To receive Key Delivery notifications and control your garage door access for delivery, make sure to download the Key by Amazon App and login with your Amazon credentials.
To receive your $20 Amazon credit, place an order with Amazon Fresh or Whole Foods Market and select “Key Delivery” at checkout. Once that order is delivered, you'll receive an email within 24 hours with a link to redeem the $20 credit. Click the link to apply the credits to your account. Once applied, you can use the credits on products sold by Amazon.com, Amazon Fresh, and Whole Foods Market. The promotion is only valid for customers placing their first Key In-Garage Grocery Delivery order.
Customer must place their Key Delivery order for groceries using the Key by Amazon service by August 1st at 11:59 pm PST to qualify for the promotional credit. To receive the $20 Amazon credit you must (1) be a Prime member with a compatible product (e.g., a myQ Smart Garage); (2) set up Key Delivery in the Key by Amazon App, including by linking any required compatible product, (3) place your first qualifying Amazon.com order from Whole Foods or Amazon Fresh with Key Delivery, (4) never have previously placed a Key by Amazon order for groceries (5) click the “activate” link in the email sent up to 48 hours post-delivery of your qualifying order. The credits will be automatically applied to your account within 48 hours. Offer available only to Amazon Prime members with a compatible product in select areas. Offer only applies to products sold by Whole Foods, Amazon Fresh, and Amazon.com (look for "sold by Amazon.com"). Products sold by third-party sellers or other Amazon entities will not qualify for this offer, even if "fulfilled by Amazon.com" or "Prime Eligible". Offer does not apply to digital content. Offer good while supplies last. Shipping charges and taxes may apply to the full value of discounted and free promotional items. Offer limited to one per customer and Prime account. The maximum benefit you may receive from this offer is one $20 Amazon credit. This offer may not be combined with other offers and may not be applied to a Key Delivery previously completed. Amazon reserves the right to modify or cancel the offer at any time. Unless an Amazon Gift Card is the stated benefit of the promotion, promotional codes (including those placed directly in accounts) may not be redeemed for Amazon Gift Cards. Except as required by law, the Amazon Credit cannot be transferred for value or redeemed for cash. This offer is non-transferable and may not be resold. The Amazon Credit will be allocated proportionally among all promotional items in your order. If the total amount of the order to which the Amazon Credit is applied is less than $20, the remaining amount of the Amazon Credit will be applied to future purchases using until the Amazon Credit is depleted. If any of the products related to this offer are returned, your refund will equal the amount you paid for the product, subject to applicable refund policies. If you violate any of these terms, the offer will be invalid. Offer only valid for invited Amazon customers who have received this offer directly from Amazon or a partner through email or online display advertisements. Promotional credit expires at 11:59 p.m. (PT) August 30th, 2021. See http://www.amazon.com/gc-legal for complete terms and conditions.