Frequently Asked Questions

1. What are Amazon Hub Lockers?

Amazon Hub Lockers are secure, self-service kiosks where you can pick up Amazon.com packages at a time and place that is convenient for you.

2. How do I use a Locker?

To use an Amazon Hub Locker as your shipping destination, find a Locker and add it to your Amazon address book. Then, during checkout, select the Locker as your shipping address. Once your package has been delivered, we will email you a unique 6 digit code. Simply visit your selected Locker and enter the code on the Locker's touchscreen, then remove your package after the Locker's door opens. Learn more about picking up a package from an Amazon Hub Locker here.

3. How much does using an Amazon Hub Locker cost?

There is no additional cost to use an Amazon Hub Locker. FREE Two-Day Shipping is available with Amazon Prime. Standard shipping rates apply for all other orders.

4. How long do I have to pick up my package?

You have 3 calendar days to pick up your package. If you're not able to collect your package within this time-frame, it will be returned for a refund.

5. What kind of items can be delivered to an Amazon Hub Locker?

Most items on Amazon.com can be delivered to Lockers, but there are a few restrictions, like the item's size and weight. Learn more about Amazon Hub Locker eligible items here.

6. Where are Amazon Hub Lockers located?

Amazon Hub Lockers are located in more than 900 cities and towns across the U.S. To search for Amazon Hub Lockers near you, go here.

7. Can I return an item to an Amazon Hub Locker?

Yes. If your item is eligible to be returned to a Locker, you will see Amazon Hub Locker as a Dropoff option during the returns process on Amazon.com.

8. I had a problem with my Locker order. What should I do?

Please contact customer service here.

9. How can I host an Amazon Hub Locker?

Learn more about hosting an Amazon Hub Locker here.

10. I noticed that a Locker has damage (e.g, graffiti, dents, etc). What should I do?

Please report any damage here.

11. I have an Amazon Hub Locker at my business and I would like to report an issue. What should I do?

Please report the issue here.