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- Package Dimensions: 21.5 x 17.4 x 7.2 inches
- Shipping Weight: 9.1 pounds
- ASIN: B0090LIVUG
- Date first available at Amazon.com: September 21, 2012
- Average Customer Review:
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Top customer reviews
on September 10, 2013
9-24 Update to Initial review: After reaching out directly by phone to the Biaggi company within 48 hours I received an email with a fedex label paying for return postage. Shortly thereafter, I received a phone call confirming my credit card was to be credited. Although I have not received my statement confirming the credit took place, I feel confident that this issue was resolved. I have since received three additional phone calls from the vendor requesting me to remove my initial review of the product and customer service comments. I do not feel it is appropriate to remove the initial experience as this would not have been resolved had I not taken the steps to call the company and demonstrate the frustration with their process, product, and customer service. In fact, my initial phone contact agreed with me that this has been a reoccurring issue. Initial review: Handle is cheaply made and case does not spin smoothly or properly. Requested a return as the product is defective in design. Received a short email indicating I could return it. That is it. No indication of who is paying for the return shipping or if they are going to credit my card. Not the professional customer service I expected. I have requested answer to these questions three times now with no reply.
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