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Steve Krug

Don't Make Me Think: A Common Sense Approach to Web Usability, 2nd Edition 2nd Edition

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Don't Make Me Think, Revisited: A Common Sense Approach to Web Usability (3rd Edition) (Voices That Matter)
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Five years and more than 100,000 copies after it was first published, it's hard to imagine anyone working in Web design who hasn't read Steve Krug's "instant classic" on Web usability, but people are still discovering it every day. In this second edition, Steve adds three new chapters in the same style as the original: wry and entertaining, yet loaded with insights and practical advice for novice and veteran alike. Don't be surprised if it completely changes the way you think about Web design. With these three new chapters:

Usability as common courtesy -- Why people really leave Web sites
Web Accessibility, CSS, and you -- Making sites usable and accessible
Help! My boss wants me to ______. -- Surviving executive design whims

"I thought usability was the enemy of design until I read the first edition of this book. Don't Make Me Think! showed me how to put myself in the position of the person who uses my site. After reading it over a couple of hours and putting its ideas to work for the past five years, I can say it has done more to improve my abilities as a Web designer than any other book.

In this second edition, Steve Krug adds essential ammunition for those whose bosses, clients, stakeholders, and marketing managers insist on doing the wrong thing. If you design, write, program, own, or manage Web sites, you must read this book." -- Jeffrey Zeldman, author of Designing with Web Standards

ISBN-10

9780321344755
ISBN-13

978-0321344755
Edition

2nd
Publisher

New Riders Pub
Publication date

January 1, 2005
Language

English
Dimensions

7 x 0.5 x 9 inches
Print length

201 pages
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Editorial Reviews

About the Author

Steve Krug is a usability consultant who has more than 15 years of experience as a user advocate for companies like Apple, Netscape, AOL, Lexus, and others. Based in part on the success of the first edition ofDont Make Me Think, he has become a highly sought-after speaker on usability design.

Product details

ASIN ‏ : ‎ 0321344758
Publisher ‏ : ‎ New Riders Pub; 2nd edition (January 1, 2005)
Language ‏ : ‎ English
Paperback ‏ : ‎ 201 pages
ISBN-10 ‏ : ‎ 9780321344755
ISBN-13 ‏ : ‎ 978-0321344755
Item Weight ‏ : ‎ 1 pounds
Dimensions ‏ : ‎ 7 x 0.5 x 9 inches

Best Sellers Rank: #137,086 in Books (See Top 100 in Books)
- #33 in User Experience & Website Usability
- #321 in Computer Science (Books)
- #490 in Internet & Social Media

Customer Reviews:
4.5 849 ratings

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Steve Krug

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Full content visible, double tap to read brief content.

Steve Krug is a usability consultant who has more than 30 years of experience as a user advocate for companies like Apple, Netscape, AOL, Lexus, and others. Based in part on the success of his first book, Don't Make Me Think, he has become a highly sought-after speaker on usability design.

Customer reviews

4.5 out of 5

849 global ratings

5 star		67%
4 star		19%
3 star		10%
2 star		2%
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Top reviews from the United States

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Rinus

Keep it Super Simple! (KISS)

Reviewed in the United States 🇺🇸 on May 3, 2023

Verified Purchase

Steve Krug practices what he preaches. Easy to read, easy to understand, and it all makes sense.
It was required reading in the MMI (Man Machine Interface) college course I taught in the Computer Information Technology program.

Helpful

M. Swinney

Simple. Concise. Web Guru. Makes you think.

Reviewed in the United States 🇺🇸 on March 26, 2007

Verified Purchase

Steve Krug's, "Don't Make Me Think: A Common Sense Approach to Web Usability," is as good as any web page design and development management book around. It's style is based on the principles Krug lays forth of simplicity, minimize textual content, and don't tax people's already overloaded brains. The way the book was designed, thus, has Krug practicing what he preaches, at all of our benefit.

I have been in a position in corporate America to manage a corporate web site since December of 2006. After some precursory research on my favorite little book store: Amazon, I came up with Krug's web usabilty book on favorite listmania after favorite listmania. "Don't Make Me Think," made it on the top list for web designers, web page project managers, business owners, and average Joes and Jill like you and me. So I wanted to start my professional reading with a book that had some common collective wisdom behind it. Lo and behold, I was not disappointed.

Krug's book is probably best read through practice. I have already spouted off several of his principles at our weekly web page project meetings and I can tell folks are looking at me a little different these days. It could be because I'm going through my mid-life crisis and started wearing a goatee and using all this metero hair product, but I don't think that's the reason alone. I suspect it's because I scanned Krug's cartoons and sent them out to the members of our working group and executive council. I love the frame that has the project manager getting caught up in a web page design "religious debate," between a creative designer and a practical programmer with a thought bubble over her head saying, "I hate my life." Funny stuff. You'll have to read this book and sit through one of the web page design meetings to see its true truth and wisdom.

Though I've learned if you try to enact some of Krug's principles like having navigation tabs similar to those found on Amazon, you just may start some religious debates of your own. The book has a little something for everyone. For the web page design and management neophytes like myself, it has to be one of the best introductions to the ins and outs of what really works on web sites for engaging Internet users in such a way that keeps them coming back for more. For seasoned professionals in the industry, Krug's book will no doubt cause you to be challenged in your thinking, wrestle with how to gain control back from your overly-busy home page, and what can now be done with all that text you were stuffing your overly boring corporate site that no one really bothers to read.

For me the book started to drag with the two sections of web site testing. But, we recently stood up a new functionality feature that was in sore need of troubleshooting testing before pushing it live. Believe it or not, designers and ad agency managers don't catch very many mistakes before letting their clients view the page. So I found myself referring back to Krug's book to see how best to approach testing. As it turned out our work team, and some family members, caught the majority of the mistakes and folks were very happy with the final product. Another thing to watch out for is that Krug is giving advice based on what works best for the user of web page sites. Some of his advice is contrary to what I've experienced in my professional life in regards to search engine optimization. Krug says to cut out extraneous and unneeded text which is all fine and good for your web page readers, but will not get your page optimized (when a person types in keywords to yahoo or google...your page hitting the top of the search results list). So, just watch for that if you are more interested in people finding your web site vs. having an optimally pleasant experience once they get there.

So, Steve Krug is my new best friend and has helped me keep my job for another month. I think if you pick up a copy of, "Don't Make Me Think," you will be thinking Krug is your best friend too, with his egregious wit and practical knowledge of what works and doesn't on Internet web sites. He even does a minor overhaul of Amazon's site. You won't want to miss it. ...mmw

2 people found this helpful

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Miss Print

from missprint.wordpress.com

Reviewed in the United States 🇺🇸 on November 6, 2008

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Nowadays, most students are faced with the world of HTML and computer science at some point in their academic careers. For me, the first time was in CIS 101 in college. (Yes, there was a second time. It turns out grad school does not assume computer literacy). Although it isn't always part of the formal curriculum, usability is always an underlying theme in technology classes even if it is just a question of whether the HTML textbook is actually written in gibberish or not. Usability is also one of the few fields where anyone, even the computer illiterate, can be an expert.

The idea behind usability is simple: Look at a given design and see how accessible it is for users. Anyone can have an opinion on usability and everyone can provide input. All it takes is a clear head and the patience to look at what works (or doesn't) and why. If you use it, you have information about its usability. To get back to the subjects of Computer Science and technology, usability has lately been applied to the world of Web design.

Usability consultant Steve Krug lays out all of the basics about Web usability in his book Don't Make Me Think: A Common Sense Approach to Web Usability currently in its second edition, published in 2006 after the first edition sold nearly 100,000 copies.

As far as titles go, there are few that offer as clear a picture of the book's content as this one. Krug's main point throughout his 185-page guide is that good Web sites don't make users think. Unlike college, Krug posits that using a conventional website should not be an intellectual exercise. It should be simple, it should be neat, and it should be self-evident. In other words, if a user cannot identify the site's purpose, and where to start on said site, just by viewing the homepage something has gone horribly wrong.

Krug details how to fix such problems and how to avoid them with usability tests. That may sound self-serving save for the fact that Krug also explains how to conduct usability tests on the cheap without the benefit of a usability consultant such as himself.

Written in short chapters packed with illustrations, this book is designed to be approachable and easy to read. Krug is serious about Web usability, but that in no way means his book is stodgy or dry. Examples of usability at work are littered with cartoons and the text maintains a sense of humor. My favorite chapter title (and subtitle) "Usability as common courtesy: Why your Web site should be a mensch" might offer some idea of what tone to expect from this book.

Of course, taking a computer class to meet a core requirement in college doesn't always lead to work in the field of Web design in fact most of the time it leads to an entirely different career. But, in today's technology-driven culture, doesn't everything come back to the Internet eventually?

It might just be working as an intern at an online magazine, or a starting position where duties include entering data into online spreadsheets, or it might just be writing your own blog on a site like WordPress or Blogger. Wherever your path leads, knowing something about Web usability and how good Web sites get that way can only help. As more and more information moves to cyberspace, with websites being created and updated all the time, it's important to be prepared by knowing how to analyze not only the information found online but also how it is presented. Don't Make Me Think is one tool that can assist Web users in that preparation.

2 people found this helpful

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Top reviews from other countries

Jay C

Great book, disappointing delivery

Reviewed in the United Kingdom 🇬🇧 on March 19, 2023

Verified Purchase

The book itself is brilliant and I highly recommend it. The ideas inside are genius even though they're actually pretty simple. You'll kick yourself when you read it and ask why you haven't already thought of the concepts yourself. There's some great advice and if you're into any UX design, either website or reporting dashboards, you'll definitely get something from the book.

The delivery by Brit Books was a disappointment though. It had been wrapped in plastic and sent, which meant the corner of the book was bent and curled when we received it. There was damage to the spine we wouldn't have expected either. So I recommend the book, but less so the seller. I don't think they sent it in that condition mind, it's more likely the fact the book wasn't very well packaged meant it was damaged in transit.

Jennifers Daddy

Common sense. Why dont more web developers read it?

Reviewed in the United Kingdom 🇬🇧 on August 13, 2008

Verified Purchase

Everything this book says is just common sense. When designing websites, it's easy to lose sight of the fact that people will actually be using your published work! How many times have you been to a site only to think "where's the search box" or when entering some details into your online bank account and then press the "enter key" it doesn't login, it goes off to a "apply for a new savings account". Very confusing. In these circumstances, your brain has to think about what has happened, leaving a negative impression in your mind. Not good if you're trying to sell something!

When it comes to the web, first impressions count. Take Amazons new redesign for 2008. Amazon gets quite a lot of coverage in the book as an example of good design, so it's interesting that they have gone away from their old design, that's been around for about a decade. I don't like the new look, because every time I use it I have to think whereas before it was intuitive. That's the whole point of "dont make me think". You should never have to think about how to use a web site. If you need to use your brain to do something simple, the designer has FAILED.

"Dont make me think" is a quick and easy read. It's quite small at 200 pages. It's often reduced on Amazon so keep an eye out for a bargain.

Highly recommended for all developers, even if you don't often do user interfaces. The advice can be applied to all interfaces and not just the web.

4 people found this helpful

Janet Austen

Yeah!

Reviewed in the United Kingdom 🇬🇧 on March 1, 2010

Verified Purchase

This is the best book on the subject that I have ever read. It points out the very kinds of usability issues that I, as someone who has worked in this area of business, has tried and failed to make developers understand.

It makes a very simple point - by designing a web user interface that is logical, simple, clear, intuitive, helpful and robust, people will find them easier to use, have fewer problems, will need less documentation/help, will come back, and will have a positive view of you and your products.

It is so full of logic and startling truth, I found myself yelling "yeah!" a few times at what it had to say. To put it another way, if you think that it's focus on the obvious is, well, all too obvious for you to have not already noticed, then think again!

If there is one book I would impore developers to read (no matter what software they develop) it would be this. It should be mandatory reading.

2 people found this helpful

A. M. Mckenzie

It's an essential book, but ...

Reviewed in the United Kingdom 🇬🇧 on June 11, 2008

Verified Purchase

There's no point is adding my voice to the many other positive reviews here. It's a complete no-brainer that any one involved in web site build or maintentance - be they designer, developer or business stakeholder - should read and digest this book, not just once but on a regular basis.

BUT ... is there anyone else who has found their copy of DON'T MAKE ME THINK has fallen apart within a few weeks of moderate daily use? Shouldn't a book like this be built to withstand the regular handling that the content deserves?

Or is just that I'm heavy-handed?

AM, London

Mike Oxlong

Guidance for Web design and update

Reviewed in the United Kingdom 🇬🇧 on April 3, 2020

Verified Purchase

Recommend this book even though it has been updated since. Still relevant (April 2020)
Good points and easy to follow guidance for anyone creating or updating a website.

Went from front to back in less than 3 hours - lots of bright diagrams and examples.

See all reviews

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