then you read the fine print and realize you pay the $5 to subscribe at $50 a month. Oh yeah, your computer keyboard freezes. You can't make a keystroke, go forward or backward until you fill out the form or shut down your browser.The pictures show the damage. The red background has the broken pieces fished out of the fluffy parmesan cheese. The blue background is the bottom of the lid where the broken pieces were, a halfmoon of missing plastic.I've eaten PARMESAN CHEESE several times during the last week. This was prep for the finale of the wedge, a block about 1 x 2 inches or 2.5 x 5 cm (for those who think it is easier to do math by 10s). Lest you think the parmesan was the consistency of concrete, previously I had sliced it with a paring knife or a cheese wire. A little bit of parmesan goes a long way. The food processor did a magnificent job of turning most of the remnant into a fluffy condiment. The last bit "spun around on top of the blade" and made a kerCHUNK noise. I took the top off, picked the thin remnant of cheese off the wheel and ate it. Yet, as you can tell by looking, the plastic is well and truly broken. I have no idea how a remnant of unshredded cheese, about as thick as the pieces laying on the red dust cloth could manage to shatter (if that is the correct term) the top.I worried about defects in the plastic. Since when is cheese a weapon of choice? So I called Cuisinart customer service. They asked me if I wanted someone to call me or to contact me via chat. I said I didn't care. They said they would send me a form to fill out. I said okay. The form came and the most important question became "Is this a $55 question?" as "5 non refundable bucks to get permission to ask" and "fifty bucks even if you cancel immediately because you subscribe month to month" but for me, the most important question is "why on the face of this sweet green earth do the people at Cuisinart think this is a good way to win loyal customers?"Anyone out there in Amazon land know if there are possible health/safety issues if I continue to use a broken lid? This is an appliance I paid $100 for two years ago. I've enjoyed using it until about an hour ago.Granted, the help line told me that I'd get quite a bargain getting all my questions answered and I suppose of broken plastic is going to be part of my food intake, that would indicate a problem. I also know If I include every possession I own that doesn't have wheels, I may have a some question maybe once a year? "I ATE the piece that broke the plastic and I have a bone disease that makes my teeth soft."I like good food. I buy a decent parmesan and shred it myself because the taste is spectacular and so much better than store bought shredded. Store bought shredded is like eating a fast food burger. Not the worst fate that ever befell someone but nothing like eating one you've put on the grill yourself. Still, CHEESE broke the plastic and what does that tell you about the product? Would you pay $55 to get the answer that question?I was turning a block of parmesan cheese into shreds. The Cuisine Art was doing a spectacular job of turning a "hard" cheese into a fluffy yummy glorious condiment. As the very last of a 2 inch by 1.5 inch slipped to the blade, there was a "kerchunk" and the last bit of cheese spun around on top of the blade. I turned the machine off, ate the sorta kinda slice(?) - hey, I LIKE cheese, I started examining my machine. The picture on the red shows two pieces of broken plastic. The picture on the right shows the broken lid.I called Cuisineart on their customer service line and was told they would answer my questions which were going to be "Is it safe to use?" "No way was I going to try gluing the pieces together and attaching them to be lid but would this be a problem in future use? What was the purpose of the ridge around the tamper? does it prevent "reflux" of contents?"Basically - what does this mean to the quality of the results?They said I needed to fill out a form so I started filling out...got to the "$5 to join and $50 a month until I cancel." and I wanted to know if this meant the question would be a $55 question...as in the first month is charged as soon as you ask the question.Except, my computer was frozen. My choices were to fill out the form or else.