I have had Eufy since the end of October 2017. It is an amazing little creation. We have all tile floors and a cat and eufy really was helping clean the floors.
HOWEVER.... the swivel ball broke a week ago and it no longer stays attached to machine. We lightly use this machine. We were not hard on it. It just broke.
After I purchased eufy the seller contacted me by email and asked me to write a review. The seller also said the following in their email “As always, we stand behind our products and will work tirelessly to put things right if you encounter any problems. Simply reply to this email to get hassle-free support.“
Sounds good right? Except.... I have sent two emails explaining that Eufy is broken and I have not heard back. So much for hassle free support.
I liked Eufy until it broke. $259 for a machine that worked for only 6 weeks is too high a price to pay. Beware
Update: 12/27/17
Eufy seller contacted me after I left review of broken eufy. Said they would help me with broken part on eufy. So far I have not received the part .... but I am hopeful I will get it soon. Too bad I had to leave a review to get their attention. My previous emails to them had gone unanswered.
Customer service is important when you spend this much on a product.
Add to your order
- Covers mechanical and electrical breakdowns.
- No deductibles or hidden fees. Shipping included on all repairs. Fully transferable.
- Easy claims process online 24/7. If we can't fix it, we will send you an Amazon e-Card reimbursement for your product purchase price.
- Plan term and coverage begins at the end of the manufacturer's labor warranty. Plan is fully refunded if canceled within 30 days.
- Plan contract will be emailed from Asurion within 24 hours of purchase. This will not ship with your product.
eufy
| Price: | $348.95 |
Enhance your purchase
| Brand | Eufy |
| Color | Black |
| Surface Recommendation | Hard Floor, Carpet |
| Controller Type | Remote Control, Button Control |
| Battery Cell Composition | Lithium Ion |
About this item
- Make sure this fits by entering your model number.
- Dust collector capacity- 0.6 liters. Cleans For You: Clean your house with the click of a button. Versatile cleaning modes and the low-profile design facilitates cleaning under tables and chairs along with every nook and cranny.
- High-Capacity Li-ion Battery: Delivers strong suction power for up to 1.5 hours.
- 3-Point Cleaning System: Side brushes, a rolling brush and powerful suction ensure a thorough clean.
- Premium Features: Anti-scratch tempered glass cover for protection, infrared-sensor for evading obstacles, and drop-sensing tech to avoid falls. Recharges automatically.
- What You Get: eufy RoboVac 11, remote control (requires 2 AAA batteries, not included), charging base, AC power adapter, cleaning tool, High-Performance filter, 4 side brushes, welcome guide
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Product description
Eufy RoboVac 11, High Suction, Self-Charging Robotic Vacuum Cleaner with Drop-Sensing Technology and High-Performance Filter for Pet, Designed for Hard Floor and Thin Carpet
Product information
| Package Dimensions | 19.5 x 15 x 5 inches |
|---|---|
| Item Weight | 6.6 pounds |
| Department | HOME and KITCHEN |
| ASIN | B0732KT8L5 |
| Item model number | AK-T21041F1 |
| Customer Reviews |
3.6 out of 5 stars |
| Best Sellers Rank |
#641,155 in Home & Kitchen (See Top 100 in Home & Kitchen)
#575 in Robotic Vacuums |
| Is Discontinued By Manufacturer | No |
| Batteries Required? | No |
Warranty & Support
Product Warranty: For warranty information about this product, please click here
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Customer reviews
3.6 out of 5 stars
3.6 out of 5
1,390 global ratings
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Top reviews from the United States
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Reviewed in the United States on December 19, 2017
Verified Purchase
67 people found this helpful
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Reviewed in the United States on November 3, 2017
Verified Purchase
Bottom line up front: Nice robotic vacuum if you know of and accept it's limitations
This review is for the second Robovac 11+ I received. The first one would not return to it's charging station and Eufy quickly sent me a new replacement vacuum. The second one returns to it's charging station without any issues so far (I've only let it run through one vacuuming cycle). Although I do feel good about the customer service and do not have any hesitation they will take care of me in the future. Eufy (Anker) customer service has always been good taking care of any product issues I've had.
My house has a mix of tile, area rugs, and the majority is a low carpet. The carpet isn't what I would consider "low pile" but it certainly isn't shag carpet. The vacuum navigates everything without issues except for two of the smaller area carpets. They are too light and the vacuum bunches them up.
This vacuum works good for what it is; a non-mapping vacuum that will eventually get to all of the areas in your house. The navigation in this vacuum is not the same as that of a higher end Roomba or Neato costing 3-4 times as much. Those vacuums map out your house and will repeatedly follow that route during each vacuuming cycle. This Robovac 11+ does not have any memory of what it has been or where it will be going. It starts off in a direction from it's charging base and only changes it's path when it detects an object or bumps into something. It will then change direction and repeat this process. The algorithm seems to like right turns and it can sometimes get obsessed with one area or corner of the house. Be patient and give it time. It will eventually get out of that area and move to another area. The bump detection of the vacuum is not heavy handed and hasn't marked anything up in my house by bumping into it. Typically the vacuum will lightly bump into an object and then change directions. However, before the "bump" feature is engaged it detects an object and never bumps into it.
I would recommend this vacuum for a smaller house around 1,000-1,200 sq ft. My house is 1,500 sq ft and I feel that this amount of space is too much for the Robovac 11+.
Pros:
- Low cost compared to other robotic vacuums
- Picks up a surprising amount of dirt/debris
- Navigates different flooring without issue
- Easy to empty dust bin
- Comes with replacement filter and brushes
- Easy to use with the provided remote control
- Customer service is VERY helpful
Cons:
- No mapping or memory of your house
- Battery on the 11+ is *NOT* replaceable - Eufy customer service says their team is "working on it"
- No app or wifi connectivity
- Prep work of your home is needed so the vacuum doesn't get stuck (tuck wires away, etc.)
Please click YES below if this review helped you. Feel free to ask any questions. I will be happy to answer them.
This review is for the second Robovac 11+ I received. The first one would not return to it's charging station and Eufy quickly sent me a new replacement vacuum. The second one returns to it's charging station without any issues so far (I've only let it run through one vacuuming cycle). Although I do feel good about the customer service and do not have any hesitation they will take care of me in the future. Eufy (Anker) customer service has always been good taking care of any product issues I've had.
My house has a mix of tile, area rugs, and the majority is a low carpet. The carpet isn't what I would consider "low pile" but it certainly isn't shag carpet. The vacuum navigates everything without issues except for two of the smaller area carpets. They are too light and the vacuum bunches them up.
This vacuum works good for what it is; a non-mapping vacuum that will eventually get to all of the areas in your house. The navigation in this vacuum is not the same as that of a higher end Roomba or Neato costing 3-4 times as much. Those vacuums map out your house and will repeatedly follow that route during each vacuuming cycle. This Robovac 11+ does not have any memory of what it has been or where it will be going. It starts off in a direction from it's charging base and only changes it's path when it detects an object or bumps into something. It will then change direction and repeat this process. The algorithm seems to like right turns and it can sometimes get obsessed with one area or corner of the house. Be patient and give it time. It will eventually get out of that area and move to another area. The bump detection of the vacuum is not heavy handed and hasn't marked anything up in my house by bumping into it. Typically the vacuum will lightly bump into an object and then change directions. However, before the "bump" feature is engaged it detects an object and never bumps into it.
I would recommend this vacuum for a smaller house around 1,000-1,200 sq ft. My house is 1,500 sq ft and I feel that this amount of space is too much for the Robovac 11+.
Pros:
- Low cost compared to other robotic vacuums
- Picks up a surprising amount of dirt/debris
- Navigates different flooring without issue
- Easy to empty dust bin
- Comes with replacement filter and brushes
- Easy to use with the provided remote control
- Customer service is VERY helpful
Cons:
- No mapping or memory of your house
- Battery on the 11+ is *NOT* replaceable - Eufy customer service says their team is "working on it"
- No app or wifi connectivity
- Prep work of your home is needed so the vacuum doesn't get stuck (tuck wires away, etc.)
Please click YES below if this review helped you. Feel free to ask any questions. I will be happy to answer them.
43 people found this helpful
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Reviewed in the United States on January 17, 2018
Verified Purchase
UPDATE: My eager beaver has started cleaning at midnight without being programmed. This is a huge problem and from the questions, it's common. I've emailed the company. I don't want to return it because it works so well, but I can't have it running wild all hours of the day and night. I don't know. For the work it does and the low cost, I might have to learn to live with some quirks.
2nd Update: After the 2nd night of haunted cleaning, I turned it off. It was off for about 18 hrs before I got back to it. I cleaned the roller brush, unplugged the base, then set it back up Plugged in the base, put unit back on the base and turned it on. I decided to send it to clean for a quick once around and sent it back to the base via the remote. And waited for midnight. It slept through the night. If this happens again, I'm gong to just turn it off. It does what I want it do which is clean, not be a toy/gadget. I'm really not that interested in the bells and whistles. My upright vacuum is supposed to clean and it doesn't come close to the work this one does. So if it has issues, as long as it cleans, I'm happy.
It makes it back to the base on it's own about half the time, depending on where it is when it starts back. Again, not an issue for me because I don't run it when I'm not at home.
Another tip is about maintenance. After running it about 2-3 times a week for the past 3 weeks, I noticed it was running rough and loud. After a thorough cleaning of the roller brush, it's running quiet and smooth again. I have 3 pets and loads of hair and it's not warm weather yet. You have to maintain it and give it a clear path. Remember you are the human.
Before I made the purchase, I googled top/best rated robot vacs and this one came up at the top of the list over the $900 Roomba. I have never been so happy with a product. This thing is amazing. It's the first day and I'm beyond impressed. Before it got here, I did a thorough cleaning to help it out. I have one dog, 2 cats and 2 people with big feet. It's always a hair/ dust mess. So I swept and mopped. I wouldn't have left that much mess for anything. I got all the wires, cords, and cables off the floor. Took chairs out that we don't use. I prepped the house. It has freedom to do it's job and I don't have to worry about it getting trapped. I wanted success and I got it. It's obsessed. Don't pay the big money for the fancy brand. I like that I can actually direct it to dirty areas with the remote if I don't want to wait for it to find them. When I told my tech son that I ordered it, I got the eye roll. Now he's a believer. Says "this thing is awesome!" It's in the kitchen working away while I sit here and type. Right out of the box it went to work and went into every room of the house like a scout. A friend told me it's learning the lay of the land. I just went to divert it from the kitchen using the remote. I'm thrilled.
I don't have carpet since my dog loves to pee on rugs, so I can't say anything about that. All tile and dark laminate. The dark color hasn't been an issue. It went behind a chair and found a hairball. After that, it worked behind the chair until it was satisfied it was clean. Others have said it works great on cat litter. I won't risk it. Every vacuum I've ever had was ruined with sticky cat litter. I'll take care of that myself to protect this wonderful thing. It's only January and the dog is already shedding. I can't imagine another Spring and Summer of daily sweeping only to look back and see more hair flying across the floor. I'll run it every night if I have to. It's quiet enough to watch TV and talk on the phone. It just finished after running for over an hour and a half and made it's way home. It was pretty far away, but it got there.
2nd Update: After the 2nd night of haunted cleaning, I turned it off. It was off for about 18 hrs before I got back to it. I cleaned the roller brush, unplugged the base, then set it back up Plugged in the base, put unit back on the base and turned it on. I decided to send it to clean for a quick once around and sent it back to the base via the remote. And waited for midnight. It slept through the night. If this happens again, I'm gong to just turn it off. It does what I want it do which is clean, not be a toy/gadget. I'm really not that interested in the bells and whistles. My upright vacuum is supposed to clean and it doesn't come close to the work this one does. So if it has issues, as long as it cleans, I'm happy.
It makes it back to the base on it's own about half the time, depending on where it is when it starts back. Again, not an issue for me because I don't run it when I'm not at home.
Another tip is about maintenance. After running it about 2-3 times a week for the past 3 weeks, I noticed it was running rough and loud. After a thorough cleaning of the roller brush, it's running quiet and smooth again. I have 3 pets and loads of hair and it's not warm weather yet. You have to maintain it and give it a clear path. Remember you are the human.
Before I made the purchase, I googled top/best rated robot vacs and this one came up at the top of the list over the $900 Roomba. I have never been so happy with a product. This thing is amazing. It's the first day and I'm beyond impressed. Before it got here, I did a thorough cleaning to help it out. I have one dog, 2 cats and 2 people with big feet. It's always a hair/ dust mess. So I swept and mopped. I wouldn't have left that much mess for anything. I got all the wires, cords, and cables off the floor. Took chairs out that we don't use. I prepped the house. It has freedom to do it's job and I don't have to worry about it getting trapped. I wanted success and I got it. It's obsessed. Don't pay the big money for the fancy brand. I like that I can actually direct it to dirty areas with the remote if I don't want to wait for it to find them. When I told my tech son that I ordered it, I got the eye roll. Now he's a believer. Says "this thing is awesome!" It's in the kitchen working away while I sit here and type. Right out of the box it went to work and went into every room of the house like a scout. A friend told me it's learning the lay of the land. I just went to divert it from the kitchen using the remote. I'm thrilled.
I don't have carpet since my dog loves to pee on rugs, so I can't say anything about that. All tile and dark laminate. The dark color hasn't been an issue. It went behind a chair and found a hairball. After that, it worked behind the chair until it was satisfied it was clean. Others have said it works great on cat litter. I won't risk it. Every vacuum I've ever had was ruined with sticky cat litter. I'll take care of that myself to protect this wonderful thing. It's only January and the dog is already shedding. I can't imagine another Spring and Summer of daily sweeping only to look back and see more hair flying across the floor. I'll run it every night if I have to. It's quiet enough to watch TV and talk on the phone. It just finished after running for over an hour and a half and made it's way home. It was pretty far away, but it got there.
14 people found this helpful
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