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Banishing Bureaucracy: The Five Strategies For Reinventing Government Hardcover – January 8, 1997

4.4 4.4 out of 5 stars 15 ratings

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If you want to help your city save more without cutting service levels, as Indianapolis did; if you need to do more with half the staff, as New Zealand's state-owned enterprises did; if you want to double the effectiveness of your organization, as the U.S. tactical Air Command did—read this book.In the pages of Banishing Bureaucracy, David Osborne, coauthor of the New York Times bestseller Reinventing Government, and Peter Plastrik, one of the most respected innovators to come out of state government in the past decade, provide a road map by which reinventors and political thinkers of all persuasions can actually make “reinvention” work.Reinvention is not just another word for reform, nor is it synonymous with downsizing, or privatization, or simply cutting waste and fraud. It is about something much deeper, something tantamount to changing the very “DNA” of public organizations so that they habitually innovate, continually improving their performance without having to be pushed from outside. It is about building an entrepreneurially minded public sector with a built-in drive to improve—what some would call a self-renewing system.Obviously, this is complex work that requires careful strategy, and that is just what Banishing Bureaucracy provides. David Osborne and Peter Plastrik lay out what they call the “Five Cs” for successfully reinventing public organizations:The Core Strategy, to help them create clarity of purpose.The Consequences Strategy, to introduce consequences for their performance.The Customer Strategy, to make them accountable to their customers.The Control Strategy, to empower organizations and their employers to innovate.The Culture Strategy, to change the habits, hearts, and minds of public employees.Drawing on a rich base of American and international case-studies, Banishing Bureaucracy delivers the battle-tested, strategic thinking that has proved itself around the globe, in every area of government—from national to local, from defense to day care.
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Osborne, a consultant to local, state and foreign governments, virtually started a national movement with his 1992 bestseller, Reinventing Government (coauthored with Ted Gaebler). Expanding on that handbook's prescriptions for decentralizing authority, benchmarking performance and competitive public-versus-private bidding on government services, he and Plastrik, a Michigan public-sector consultant, have produced an immensely useful manual for transforming unresponsive government bureaucracies-local, state or national-into entrepreneurial systems open to innovation and change. They amplify their five core strategies-clarifying purpose; creating incentives through markets and competition; improving accountability via customer involvement; redistributing power through the hierarchy; nurturing a new culture-with a wealth of case material ranging from Indianapolis's saving of more than $100 million over seven years to Margaret Thatcher's overhaul of Britain's education, health care, unions and public agencies to kindred programs in Canada, Australia and New Zealand. More ambitiously, the authors set forth a heady vision of community empowerment, whereby citizens organize as residents, neighborhood associations, nonprofits and business groups to run schools, housing developments and planning functions.
Copyright 1996 Reed Business Information, Inc.

From Library Journal

In this volume, Osborne, coauthor of Reinventing Government (Addison-Wesley, 1992), and Plastrik, a Michigan political strategist, assess the "reinvention" movement and recommend five strategies to institutionalize the process. Using examples from the United States, Canada, the United Kingdom, Australia, and New Zealand, they recommend clarifying organizational purposes, creating consequences for organizational performance, becoming customer-driven, empowering workers and communities, and developing an "entrepreneurial culture." The authors also respond to the growing criticism of the "reinvention" movement, acknowledging that the term has often been misunderstood and misapplied. Like Reinventing Government, this volume will fuel the debate over government reform. Essential for specialists in public administration, government officials, and informed lay readers.?William L. Waugh, Georgia State Univ., Atlanta
Copyright 1997 Reed Business Information, Inc.

Product details

  • Publisher ‏ : ‎ Basic Books; First Edition (January 8, 1997)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 397 pages
  • ISBN-10 ‏ : ‎ 0201626322
  • ISBN-13 ‏ : ‎ 978-0201626322
  • Item Weight ‏ : ‎ 1.55 pounds
  • Dimensions ‏ : ‎ 6.5 x 1.5 x 9.75 inches
  • Customer Reviews:
    4.4 4.4 out of 5 stars 15 ratings

About the author

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David Osborne
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I'm the author of a historical novel, The Coming, which tells the story of the real-life Daytime Smoke, the Nez Perce son of William Clark (of Lewis and Clark fame)--and through him, the story of his people, from first contact to conquest. Kirkus Reviews called it "An epic story sure to be a hit with readers interested in the American western expansion." It won a Spur Award from the Western Writers of America as the best historical novel of the year.

But I've spent most of my career writing nonfiction. My most recent book is Reinventing America's Schools: Creating a 21st Century School System, which came out in September 2017. I've been a senior fellow at the Progressive Policy Institute for a long time, where I now direct a project on Reinventing America’s Schools.

My other nonfiction books are The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis (2004); The Reinventor's Fieldbook: Tools for Transforming Your Government (2000), Banishing Bureaucracy: The Five Strategies For Reinventing Government (1997), Reinventing Government (1992), and Laboratories of Democracy (1988). I've also written numerous articles for the Washington Post, the Atlantic, the New York Times Magazine, Harpers, The New Republic, Inc., Governing, Education Week, U.S. News, and other publications.

Reinventing Government, published in 1992, was a New York Times bestseller and has been translated into some 20 languages. It inspired President Clinton to create an eight-year effort to reinvent the federal bureaucracy, which was run by Vice President Al Gore. In 1993 I served as a senior advisor to Gore, to help create and run the initiative--then called the National Performance Review, later renamed the National Partnership for Reinventing Government. I was the chief author of its first report, which laid out the Clinton Administration’s reinvention agenda. I've always been proud that Time Magazine called it "the most readable federal document in memory." In 2000 I served as an advisor to Al Gore's presidential campaign.

From 1994 through 2014, I was a senior partner at The Public Strategies Group, a small consulting firm that helped public organizations improve their performance. I worked with governments large and small, from cities, counties, and school districts to states, federal agencies, and foreign governments. I also lectured widely around the globe and advised presidents, ministers, governors, mayors, city managers, and other leaders.

I serve as a fellow of the National Academy of Public Administration, a Congressionally chartered organization similar to the National Academy of Sciences, and a member of the National Selection Committee for the Innovations in American Government Awards. From 1992 through 1997, I was founding chairman of the Alliance for Redesigning Government, a National Academy initiative to help public sector leaders learn more about public sector reinvention and redesign.

Much of my work, including two of my books, can be found at my web site, www.reinventgov.com. My more recent work on education can be found at www.progressivepolicy.org.

I have four grown children, and my wife and I live in Gloucester, Massachusetts.

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Top reviews from the United States

  • Reviewed in the United States on January 20, 2014
    There was a movement to learn and apply the best, most efficient practices of government and study it in a practical way in the 80s and 90s. David Osborne was among this group. A more analytical public administration in a more statistical sense has taken over in academia and done very little to practically change government. However, the insights Osborne and his compatriots make still works whenever a new politician, ignorant of the preexisting compilations of best practices, stumbles upon the same idea. Ted Gaebler is another good one, but Osborne is excellent.
  • Reviewed in the United States on January 13, 2017
    a little old but that's because it is an old book. thought i would be some paperback copies but it turns out not. a used book with some history but in good preservation. nice!!!
  • Reviewed in the United States on August 30, 2015
    I found the book to be a great complement to Reinventing Government. Focusing on the implementation of the principles, the book takes you through five very workable strategies, as well as a strategic framework for each. Full of cases and examples, which I truly appreciate and enjoy, the book shows how working with public sector unions and other stakeholders, approaching the task of reinventing government strategically, and looking at multiple pathways to success are possible. Changing New Zealand, the UK and the US in many ways, the progress shown in the book, as well as some of the slippage since the events of 2001, make our government ripe again for a reinvention and banishing of bureaucracy.
  • Reviewed in the United States on January 20, 2017
    The condition of book is really good! Basically this is a brand new book! It's a really good shopping experience.
  • Reviewed in the United States on December 7, 2007
    In this sequel to his bestseller, Reinventing Government, David Osborne teams with Peter Plastrik to further explore the process of making public and governmental organizations more entrepreneurial by introducing businesslike practices. The authors focus on five strategies for fundamentally changing the way government works on local, state, regional and national levels, and give plenty of real-life global success stories. This organizational, economic and political tour de force is wonderfully written, and is never dry, academic or reliant on dense government gabble. In fact, it's a page-turner. We recommend it to all concerned citizens.
  • Reviewed in the United States on July 31, 2006
    Although less popular than his earlier "Reinventing Government," Osborne's "Banishing Bureaucracy" has much more to offer. This book tells you how to reinvent government and offers many helpful examples. For leaders who want to actually do something to improve trust and confidence in government, Banishing is a book for you.
  • Reviewed in the United States on December 18, 1999
    If you work in a school or another government institution, and if every Dilbert cartoon is one you want to cut out and post, then read this book.
    Working in an absurd environment is funny on the surface but it also can be deeply depressing. This books shows us how we can do something about it.
    This is a handbook for fighting the good fight for the return of a little sanity in the government workplace.
  • Reviewed in the United States on December 30, 2022
    Worth buying