Buy used:
$4.08
$24.95 delivery July 9 - 29. Details
Used: Very Good | Details
Sold by books_from_california
Condition: Used: Very Good
Comment: Copy shows light dirtiness. A remainder mark is present on the top/bottom pages. The book is in otherwise good condition. Over 1 MIllion Amazon Orders Shipped - Buy with Confidence - Satisfaction Guaranteed! We Ship Daily! Excellent Customer Service & Return Policy. Ships from USA.
Access codes and supplements are not guaranteed with used items.
Added to

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Other sellers on Amazon
New & Used (33) from   $4.08
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera - scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

Mike Snyder
Follow
Something went wrong. Please try your request again later.

Working with Microsoft Dynamics™ CRM 3.0

by Mike Snyder (Author), Jim Steger (Author)
3.8 3.8 out of 5 stars 18 ratings
See all formats and editions

There is a newer edition of this item:

Working with Microsoft Dynamics(TM) CRM 4.0
Working with Microsoft Dynamics(TM) CRM 4.0
$2.03
(14)
Only 1 left in stock - order soon.

Learn how to tailor Microsoft CRM to work the way you do. This in-depth guide is perfect for developers, IT implementers, and advanced users who want to learn how to use the new features and enhancements of Microsoft CRM 3.0 to meet exacting business needs. Two experts on CRM delivery case studies, integration and performance guidelines, and adaptable code samples—the information you need to help you create successful CRM solutions.

Discover how to:

  • Set up and configure Microsoft CRM 3.0
  • Manage information access with security settings
  • Create and deploy custom reports
  • Integrate Microsoft CRM with other business applications and tools
  • Customize forms by modifying fields, tabs, and sections—without any programming
  • Modify default entities—or create your own custom entities
  • Develop server-side and client-side application customizations
  • Automate business processes with WorkflowGet code and data samples on the Web
Previous slide of product details
  1. ISBN-10
    0735622590
  2. ISBN-13
    978-0735622593
  3. Publisher
    Microsoft Press
  4. Publication date
    April 15, 2006
  5. Language
    English
  6. Dimensions
    7.38 x 1.49 x 9 inches
  7. Print length
    592 pages
  8. See all details
Next slide of product details

Editorial Reviews

From the Publisher

With insights from a leading deployment consulting team, this is the only book written for both developers and those who implement business solutions. It offers an introduction to Microsoft CRM fundamentals and provides guidelines for adapting Microsoft CRM to meet exacting business needs.

Key Book Benefits:

-Delivers practical, hands-on information from authors who have deployed, customized, and maintained Microsoft CRM in the field -Provides case studies, integration and performance guidelines, and toolsets -Features a CD with a 120-day evaluation copy of Microsoft CRM 3.0 -Includes sample data and code samples on the Web

About the Author

Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry’s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects.

Product details

  • Publisher ‏ : ‎ Microsoft Press (April 15, 2006)
  • Language ‏ : ‎ English
  • Paperback ‏ : ‎ 592 pages
  • ISBN-10 ‏ : ‎ 0735622590
  • ISBN-13 ‏ : ‎ 978-0735622593
  • Item Weight ‏ : ‎ 2.56 pounds
  • Dimensions ‏ : ‎ 7.38 x 1.49 x 9 inches
  • Customer Reviews:
    3.8 3.8 out of 5 stars 18 ratings

About the author

Follow authors to get new release updates, plus improved recommendations.
Mike Snyder

Mike Snyder

Brief content visible, double tap to read full content.
Full content visible, double tap to read brief content.

Mike Snyder is co-founder and principal of Sonoma Partners. Recognized as one of the industry’s leading Microsoft Dynamics CRM experts, Mike is a member of the Microsoft Dynamics Partner Advisory Council, and is a Microsoft Dynamics CRM MVP. He co-authored several books about Microsoft Dynamics CRM for Microsoft Press that have sold more than 50,000 copies worldwide. Before starting Sonoma Partners, Mike led multiple product development teams at Motorola and Fortune Brands. Mike graduated with honors from Northwestern's Kellogg Graduate School of Management with a Master of Business Administration degree, majoring in marketing and entrepreneurship. He has a bachelor's degree in engineering from the University of Notre Dame. He enjoys ice hockey and golf in his free time.

You can follow Mike on Twitter at @miketsnyder.com.

Customer reviews

3.8 out of 5 stars
3.8 out of 5
We don’t use a simple average to calculate the overall star rating and percentage breakdown by star. Our system gives more weight to certain factors—including how recent the review is and if the reviewer bought it on Amazon. Learn more
18 global ratings

Top reviews from the United States

Toluallii F. Nielsen
4.0 out of 5 stars A good start
Reviewed in the United States on November 10, 2008
Verified Purchase
This is a good book when getting started with rolling out CRM. It has a lot of info on making system customizations that help in getting CRM to display exactly what you need. This book doesn't cover everything; so, it's not a be all end all. However, it's worth the money for the info it does cover. It's definitely not a book for end-users, this covers administrative tasks.
Helpful
 Report
Jim
5.0 out of 5 stars Five Stars
Reviewed in the United States on June 23, 2015
Verified Purchase
Good reference
Helpful
 Report
G. Uidam
3.0 out of 5 stars Not as one would hope...
Reviewed in the United States on July 3, 2006
This book is a fantastic resource for programmers and process engineers alike - however from the perspective of a manager assessing the capabilities of CRM 3.0 for their organization, I found this book to be commercially irrelevant.

A book written by techies for techies with a distinct absence of information relation to commercial impact of the system in terms of process.

Good luck!
5 people found this helpful
Helpful
 Report
B
2.0 out of 5 stars Not Helpful
Reviewed in the United States on May 9, 2007
Verified Purchase
A worthless book for the most part. It's written to administrators, not the average user, so there is no help on actually using the software.

And if it's written to administrators, all it covers is the obvious that can easily be found in the documentation or discerned by the average IT pro.

So I'm not sure who this book is for.
Helpful
 Report
Olivier
4.0 out of 5 stars Very Helpful
Reviewed in the United States on May 14, 2007
Verified Purchase
Very helpful book - Gives the reader a precise idea of what can be done/customized with that powerful software. I recommend it!
One person found this helpful
Helpful
 Report
John Matlock
5.0 out of 5 stars Aimed at the System Administrator Level, Not the User
Reviewed in the United States on April 3, 2006
Microsoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.

This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.

The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.

Part II is on customization and includes both the input, reporting and workflow areas.

Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.

A CD is included with the book that includes a time limited version of the software.

This book is destined to become the Bible on Dynamics CRM.
32 people found this helpful
Helpful
 Report
Alistair Gillanders
4.0 out of 5 stars Solves problems the consultants could not...
Reviewed in the United States on February 17, 2007
An excellent text for explaining the inner workings of CRM with very practical descriptions of how to do customizations that our consultants failed to achieve.

In particular the description of sitemaps and how to manipulate the was invaluable. A simple XML edit and the navigation UI was dramatically improved.

If you want to really 'get' how CRM works and the opportunities and restrictions that go with that this is a recommended read. However it is a fairly technical text so if you aren't of that inclination buy it for your tame techie instead! ;-)
Helpful
 Report
Tony A. Cruise
4.0 out of 5 stars My View
Reviewed in the United States on August 23, 2006
Very good title, well structured and current. Assisted with our implementation process.
One person found this helpful
Helpful
 Report