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WD 2TB My Passport Wireless Pro Portable External Hard Drive, Wifi USB 3.0 - WDBP2P0020BBK-NESN

4.1 out of 5 stars 468 ratings

About this item

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  • SD 3.0 card reader for fast media offloads
  • Wireless 802.11ac to stream 4K videos and view photos with the My Cloud mobile app on iOS and Android* |*4K streaming requires native player on mobile device with codec support for 4K video files and is subject to mobile device capabilities, hardware and software components and configurations.
  • All-day battery (up to 10 hours)* |*Based on streaming HD 720p, 3 Mbps video to one device over Wi-Fi 2.4 GHz single band only. Actual battery life depends on file size, type, format, bitrate, devices connected, Wi-Fi connectivity, settings and other factors.
  • Built-in power bank to charge your phone, action camera and more (with output up to 1.5A)
  • 2-year manufacturer's limited warranty

Product guides and documents

User Manual (PDF)
Specification Sheet (PDF)

From the manufacturer

What's in the box

  • Drive^Manual

    • Product Description

    High-capacity, wireless mobile storage designed to accompany photographers on-the-go to easily offload, edit and stream RAW photos and 4K drone videos without a laptop. Created to work seamlessly with mobile devices and equipped with a built-in SD 3.0 card reader and one-touch copy button, My Passport Wireless Pro is the all-in-one drive you need to streamline your workflow.

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    Product information

    Technical Details

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    Summary
    Other Technical Details

    Additional Information

    Warranty & Support

    Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
    Product Warranty: For warranty information about this product, please click here. [PDF ]

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    What's in the box

  • Drive^Manual

    • Customer reviews

    4.1 out of 5 stars
    4.1 out of 5
    468 global ratings
    5 star
    		59%
    4 star
    		19%
    3 star
    		7%
    2 star
    		4%
    1 star
    		11%

    Top reviews from the United States

    Jim W
    1.0 out of 5 stars Using while on vacation - very poor experience.
    Reviewed in the United States on May 24, 2018
    Verified Purchase
    95 people found this helpful
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    highlndr
    1.0 out of 5 stars Very poorly executed. Virtually useless due to flawed software design and bugs.
    Reviewed in the United States on December 20, 2016
    Verified Purchase
    86 people found this helpful
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    Triz2020Triz
    1.0 out of 5 stars DO NOT BUY! SAVE YOUR $ FOR SOMETHING THAT WORKS!
    Reviewed in the United States on June 10, 2020
    Verified Purchase
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    Triz2020Triz
    1.0 out of 5 stars DO NOT BUY! SAVE YOUR $ FOR SOMETHING THAT WORKS!
    Reviewed in the United States on June 10, 2020
    At first blush, this product looked AMAZING! Long 10hr battery life, dual band Wi-Fi for easy use of a “dummy” external drive, lightning fast data transfer via USB (1TB was transferred in about 30 min), the ability to “mesh” it to any local Wi-Fi network; either from home, a phone hotspot, or at the hotel, AND the guaranteed assurance that Western Digital has made solid products for decades (I am still running a 7TB USB wired dummy drive for my Xbox one; it’s about 5 years old, and still going strong). What’s not to love?

    HOWEVER

    I get it out of the box. Plug it in, follow the directions (besides your choices of streaming options, and drive settings), there are 4, yes FOUR steps to get it up and running.

    Step 1: switch your phone or laptop Wi-Fi to WD’s passport pro’s 2.4GHz or 5MHz Wi-Fi Bands and connect.
    *UH-OH!* it fails to connect. About 7 retries later, it finally does connect.
    Step 2: once connected, give it access to your trusted Wi-Fi.
    *UH-OH!!* it just won’t stay connected. I finally decided to take my VPN down, and allow several risky pass throughs of my firewalls and security measures, and DING! It works! Yay!
    Step 3: transfer your files via SD card, WI-FI or use their lightning fast USB connection.
    *UH-OH!* it refused to read an SD card; oh well, I’ll just transfer from Wi-Fi. NOPE, that failed too, as it had suddenly “forgotten” my Wi-Fi network and password. Ok, fine, let’s try the cable. BOOM! All seven seasons in UDHD of Game of Thrones, about 50 odd HD and UDHD digital movies (because who wouldn’t want to watch anything from all the Harry Potter movies, to the entire uncut collection of The Fast and the Furious movies, while stuck in an airport or in a weird hotel, on a rainy weekend, vs paying for their “on-demand” or basic cable packages? No brainer there. I also put on another 250GB of other random movies, clips, pix, and backed up my ENTIRE 250GB iPhone; all said and done, minus the connection hiccups, transferred in less than an hour! AMAZING! STELLAR!
    Step 4: Disconnect drive, fiddle with the streaming settings (the choices are Plex, or Twonky), connect, stream, popcorn, bliss; with maybe some productivity tossed in, for good measure.
    *NOPE!* it couldn’t find the drive. It lost my home Wi-Fi again (still vulnerable and lacking my VPN and countermeasures). After about TEN HOURS of reading WD’s .pdf manuals, support portals, troubleshooting, and even YouTube videos, it FINALLY connects!
    Alas, after my dozens of attempts, my laptop now sees no less than 7 network drives, all with the same name, followed by a number. My phone says there’s FOUR WD My Passport Pro’s. They all have the same data, but I CANNOT delete them to just one of each for my devices. Why? Deleting ONE, deletes them ALL.
    Insert step 5: FINALLY get it down to a couple drives on my phone, and laptop. Whatever, I can deal. First I try Twonky, there’s literally NO sorting, despite my use of carefully labeled folders and file names; it’s a screen full of mixed up, multiple duplicates, and COMPLETELY unsorted movies. Ugh!
    Step 6: it’s time for a beer. Or three.
    Step 7: I try Plex. First off, it’s not FREE; the service starts at about $10/month. It takes the rest of the day, and all night for Plex to sort, collate, index and “modify” my movies to a more “universal” format; from UDHD at 25Mbps stream, to HD at 8-10Mbps. I try a movie, it works ok on my laptop, but I’m unsatisfied, and even worse, I have to convert this 1.2TB library AGAIN, so my phone can stream at 4Mbps, 720p. It looks fine on my phone, but now I can DEFINITELY see the difference on my laptop.

    It’s now a couple days later, and I sit down with my laptop and a beer, and... “SORRY, Plex needs to convert your library AGAIN!” Really? This drive is only half full and it’s already eaten up almost three days of tinkering with it.
    The next workday ends, I have free time and I’m in bed, laptop out and “SORRY! Your WD drive is offline; please resync it to your network”. Are you kidding me? So, I pull out my phone, connect and try again. I get TEN MINUTES IN, and “SORRY! Your WD drive is offline”. Grrrr!!!

    A couple days go by, and I decide to just use it as a dummy external drive; forgoing the battery and Wi-Fi, I plug the cable into my USB port. There are still TWO identical drives, and now WD will NOT acknowledge them, because I’m “using duplicate serial numbers”. REALLY?!?

    So, those are the main reasons why you should NEVER buy this drive.
    Here’s an additional short list of why you should RUN, not walk away from this purchase:
    1: login for the drive’s admin functions can have a password set; HOWEVER, the ONLY allowed name is “Admin”, and the password is irrelevant, as it only locks people out of the SETTINGS MENU - NOT THE DRIVE ITSELF.
    2: there is absolutely, and I researched this extensively, NO WAY to stop ANYONE on the WiFi network (should you get it to work), from accessing ALL YOUR DATA!
    3: there are SO MANY complaints about its poor Wi-Fi connectivity.
    4: there are EVEN MORE complaints about the SD card not working correctly. Oftentimes, it’ll just delete the data on the card and import NOTHING.
    5: finally, I searched and searched, for hours and hours, for an updated firmware and software for the drive; after all, it’s WD, and it’s called a “WiFi PRO”, there HAS to be a fix, right? NO THERE IS NOT. The latest and most recent and most buggy firmware update was issued in 2017! It’s halfway through 2020, and no new updates? Seriously, WD? REALLY??
    6: this device gets hot, and I mean REALLY HOT.
    7: it’s an actual DISC DRIVE (moving parts, so you can’t move it, bump it, or accidentally do ANYTHING to it, while it’s running). And even unplugged, and turned off, the battery will periodically cycle the drive; ostensibly, trashing the hardware at some point, while the drive is in your luggage, in transit, being handled oh-so-NOT-gently by baggage handlers and TSA agents.

    Way to let your customer and support base down. I will NEVER buy another product from them again. Most of these reviews, and most of them are POOR reviews, are four to FIVE YEARS OLD, and WD has done NOTHING to fix or assuage any of these issues. No updated firmware, or even support portals or discussions that are less than a couple years old. Completely UNACCEPTABLE, WD!

    GOODBYE FOREVER, WD! And good riddance!

    Oh, it has TWO PROs to all the CONs:
    1: LIGHTNING FAST transfer, if you’re willing to just format it and use it as a dummy external HDD.
    2: it is REALLY compact and easy to carry. About the size of a large coaster for your coffee cup (about 4”x4”x1/2”); just whatever you do (besides NOT buying this), do NOT set your drink or anything on it, as the device vents up through the top, flat surface.

    I wouldn’t recommend this to ANYONE, not even an enemy.
    I wouldn’t keep this and eat the cost, give it to my kids, or use it as a dummy HDD, because it’s COMPLETELY unreliable, and EASILY the most unsecured storage device I’ve EVER seen, and I’m included the little keychain USB flash drives you see at the checkout line at your local tech store; at least those usually have a 4 digit PIN.
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    11 people found this helpful
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    Randy Bush
    1.0 out of 5 stars Good product, bad every thing else.
    Reviewed in the United States on March 4, 2019
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    4 people found this helpful
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    Top reviews from other countries

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    Hektor
    5.0 out of 5 stars Excelente producto PARA UN SECTOR ESPECIFICO
    Reviewed in Mexico on November 6, 2019
    Verified Purchase
    2 people found this helpful
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    Rahul K.
    5.0 out of 5 stars Best product for Photographers on the go!
    Reviewed in India on June 10, 2019
    Verified Purchase
    3 people found this helpful
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    Rob H
    4.0 out of 5 stars Good value for the month
    Reviewed in Canada on March 6, 2021
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    Amazon Customer
    3.0 out of 5 stars Pas si extraordinaire que ça
    Reviewed in Canada on March 9, 2021
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