What qualifies for FREE delivery?
FREE Grocery delivery is available to Prime members in select regions on Amazon Fresh or Whole Foods Market orders that meet the local free delivery threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.

How fast is delivery?
FREE 2-hour grocery delivery is available to Prime members in select regions on Amazon Fresh and Whole Foods Market orders that meet the local free 2-hour delivery threshold. Delivery fees apply to 1-hour and under 1-hour deliveries.

Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.

Why do I have multiple carts?
If you have access to multiple stores in your area, your order is fulfilled from each store individually so we can deliver them ultrafast. Build your basket by adding items from the same store for each delivery.

How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.

Why do I have to request an invitation to shop Amazon Fresh or Whole Foods Market?
In order to provide a great service to each customer, Amazon Fresh and Whole Foods Market are available by invitation only at this time. When you request an invitation to both Amazon Fresh and Whole Foods Market, invitations will be sent separately.

If I sign up for Prime, can I automatically shop?
Amazon Fresh and Whole Foods Market delivery are available exclusively for Prime members by invitation only. You can sign up for an invitation without a Prime membership. Once you are able to shop we will notify you and remind you to sign up for a Prime membership in order to shop.

What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, you may contact us here.

What is Prime Pantry?
Prime Pantry is another way for Prime members in select regions to shop on Amazon for household essentials in everyday sizes including snacks, beverages, beauty, and cleaning products.

Do I still receive my Prime Pantry membership benefits?
All Prime members can purchase products from the Prime Pantry store and get FREE shipping on all orders over $35. Prime members who place a Prime Pantry order under $35 pay a flat shipping fee of $5.99 per order.

Does Prime Pantry require a membership?
No, Prime Pantry no longer offers new memberships. All Prime members can purchase products from the Prime Pantry store and get FREE shipping on orders over $35.