How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we’ll also continue to find more ways to serve customers like reserving the first hour of pickup at Whole Foods Market for at-risk customers, expanding grocery pickup, launching new features, adding additional grocery delivery windows across Amazon Fresh and Whole Foods on Amazon and more. To learn about how we’re keeping employees safe while continuing to serve customers, visit our blog

Do I have to sign up to shop Amazon Fresh?
Health and safety is our top priority. Due to unprecedented demand and increased safety measures in our fulfillment centers and stores, we are temporarily asking new Amazon Fresh customers in a few regions to sign up for an invitation to use online grocery delivery. As we increase capacity for delivery, we will invite more customers to shop.

If I sign up for Prime, can I automatically shop?
Amazon Fresh and Whole Foods Market grocery delivery or pickup are available exclusively for Prime members. In a few regions where an invitation is required to use online grocery delivery, you can sign up for an invitation without a Prime membership. Once you are able to shop we will notify you and remind you to sign up for a Prime membership in order to shop.

What qualifies for FREE delivery?
FREE Grocery delivery is available to Prime members in select regions on Amazon Fresh or Whole Foods Market orders that meet the local free delivery threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.

Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them Ultrafast. If you’ve selected items from more than one store, you’ll need to select a delivery or pickup window and check out separately for each cart. You’ll receive separate order confirmations from each store.

What happens if I want to cancel after I've placed my order?
You may cancel your Amazon Fresh or Whole Foods Market order at any point up until your shopper begins picking your groceries.

Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.

Can I get a contact-free delivery or pickup?
Yes. Customers ordering delivery from Amazon Fresh and Whole Foods Market can select “unattended delivery” during checkout and your order will be left at your doorstep. (Orders containing alcohol are not eligible for unattended delivery.) With curbside pickup, we’ll place your order directly in the trunk of your car.

What is the process for Whole Foods pickup?
You’ll receive a text notification when your order is ready for pickup. For the fastest experience, ‘Check in’ when you’re on your way by clicking the link in the text or your order confirmation email on your Amazon mobile app. While checking in, enable location so that we are ready and waiting with your order as you arrive, and select whether you want us to bring your order to your car at the designated pickup parking space (Curbside), or at the in-store pickup point (In-store). Once you reach the store, park in one of the designated pickup spaces. (Note: Some stores do not have the Curbside option. You may be instructed in the app to park anywhere in the lot, or go inside the store to pick up your order.) If you chose Curbside, the store associate will bring your order to your car. If you chose In-store, walk into the store at the ‘In-store pickup point’ mentioned in the app, and we’ll meet you there.

Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.

How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.

What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, you may contact us here.

What is Prime Pantry?
Prime Pantry is another way for Prime members in select regions to shop on Amazon for household essentials in everyday sizes including snacks, beverages, beauty, and cleaning products. All Prime members can purchase products from the Prime Pantry store and get FREE shipping on all orders over $35.