Never compromise on quality, value, or convenience by making Amazon your single destination for grocery and everyday essentials. Shop how you like, online or in-store.
· Save 20% on select everyday favorites at Amazon Fresh
· Save an extra 10% off storewide sales at Whole Foods Market
Make an Alexa Shopping List and request Order Ahead* items from the deli, meat, and seafood counters as well as whole pizzas via the Amazon app.
*Available only at Amazon Fresh stores
Can I get a single delivery from Amazon Fresh, Whole Foods Market, and Amazon.com?
No. If you have access to multiple stores in your area, your order from Amazon Fresh, Whole Foods Market, and Amazon.com are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.
What is the process for Whole Foods Market and Amazon Fresh pickup?
After you place an order online, you’ll receive a notification when your order is ready for pickup. Before arriving, check in through your confirmation email or Amazon app to let us know you’re on your way. When you arrive, follow the parking signs and we’ll bring out your order. Make sure to double-check your email instructions as some stores may require you to go inside the store to pick up.
What happens if I want to change, cancel, or add items to my cart after I've placed my order on Amazon Fresh or Whole Foods Market?
You may cancel your Amazon Fresh or Whole Foods Market order at any point up until your shopper begins picking your groceries.
What is Subscribe & Save?
Prime Members can set up regularly scheduled deliveries on thousands of everyday products and earn savings with Subscribe & Save, and unlock extra savings on eligible subscriptions when they receive five or more products in one auto-delivery to one address. Subscribe & Save is only for items purchased on Amazon.com, and is not available for Amazon Fresh or Whole Foods Market. Learn more about the Subscribe & Save program.
What is Buy Again on Amazon.com?
Buy Again is a feature on Amazon.com that allows customers to quickly reorder items they have previously purchased from the website. Customers can view their purchase history and select items to add to their cart for a faster checkout process. To get started, visit our Buy Again Page.
Can I use my SNAP EBT card for grocery orders on Amazon.com, Amazon Fresh, and Whole Foods Market?
In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon.com, Amazon Fresh, and Whole Foods Market without a Prime membership. To learn more, visit our SNAP EBT FAQ Page.
What is Past Purchases on Amazon Fresh and Whole Foods Market?
Past Purchases allow customers to reorder all of their favorite items from their past online and in-store purchases. Simply click "Past Purchases" at the top of the Amazon Fresh Online or Whole Foods Market on Amazon experience to get started.
What is Repeat Items on Amazon Fresh?
Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text or push notification when Repeat Items are added to their cart so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page.
What is a service fee?
The service fee helps keep prices low in our online and physical grocery stores as we better cover grocery delivery costs and continue to enable offering a consistent, fast, and high-quality delivery experience.
Can I get alcohol delivered from Amazon Fresh and Whole Foods Market?
Yes, in some states we can deliver alcohol to your residence. If your order contains alcohol, you will be required to provide a valid government-issued identification at the time of delivery.
Are tips required for Amazon Fresh or Whole Foods Market delivery?
Tipping is completely optional. If you choose to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.
How long will my Amazon Fresh and Whole Foods Market orders stay at the proper temperature in the packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.
Can I get my Amazon Fresh and Whole Foods Market groceries delivered inside my garage?
In-garage grocery delivery from Amazon Key is available for Prime Members in select areas. It's a secure, convenient way to receive Whole Foods Market and Amazon Fresh deliveries. It's contactless, too, because there’s no interaction between you and the delivery associate, or the delivery associate and the garage door. To learn more, visit our In-Garage Grocery Delivery Page.
Why do my Amazon Fresh and Whole Foods Market grocery delivery orders sometimes have less packaging?
As part of our commitment to build a more sustainable business, we’ve reduced the amount of packaging used in delivery orders, as outdoor temperatures allow, while ensuring groceries are provided safely and securely. Learn more about Whole Foods Market and Amazon Fresh's commitment to Sustainability.
Do I have to be a Prime Member to shop at an Amazon Fresh or Whole Foods Market physical store?
Anyone can shop at Amazon Fresh or Whole Foods Market physical stores. Customers can use our traditionally staffed checkouts and those customers who wish to use Just Walk Out shopping or Amazon Dash Cart will need to have an Amazon account with a linked credit or debit card.
What is Amazon Dash Cart?
The new Amazon Dash Cart is a smart shopping cart available at select Amazon Fresh stores that makes a quick grocery trip even quicker by allowing you to skip the checkout line. Sign in to the cart using a QR code on your Amazon app, place your bags in the cart, shop, and when you’re done, exit through the store’s Dash Cart lane. The cart uses a combination of computer vision algorithms and sensor fusion to identify items put into the cart. Learn more about Amazon Dash Cart.
What is Just Walk Out shopping and how do I use it?
Just Walk Out shopping at select Amazon Fresh stores lets you skip the checkout and leave (really, just leave), without the long lines or waiting around. To skip the checkout with Just Walk Out shopping, you can enter the store three ways: scan the In-Store Code in your Amazon app (open the app, tap ‘In-Store Code’ at the top of the screen, and scan the QR code), hover your palm using Amazon One, or insert a credit card (Amazon One and credit cards must be linked to a single Amazon account). Once inside the store, you can shop like normal. Anything you take off the shelf is automatically added to your virtual cart and anything you put back on the shelf is removed from your virtual cart. At the end of your trip, simply scan or insert your entry method again to exit. We’ll send you your receipt. Learn more about Just Walk Out shopping.
What is Order Ahead at Amazon Fresh stores?
You can request Order Ahead items from the deli, meat, and seafood counters as well as whole pizzas via the Amazon app when you arrive in store or even on the way there. You can shop while your Order Ahead items are being prepared and then be notiﬁed when your items are ready for pickup at the service counter so you don’t need to wait in line.
What is the Alexa experience in Amazon Fresh stores?
Alexa makes shopping easier and helps you save time while grocery shopping in the stores. When you need help ﬁnding an item or have a quick grocery related question, such as food facts or wine and cheese pairings, simply ask Alexa at any of the blue Alexa kiosks located throughout the store.
Can I pick up and return Amazon.com packages at an Amazon Fresh store or Whole Foods Market store?
Yes. You can have your packages sent to an Amazon Fresh store or Whole Foods Market store for secure delivery. Returns are hassle free: You don’t need a box, label, or tape. Participating stores only. Not all items eligible to be returned at an Amazon Fresh store. Restrictions apply. See Amazon Fresh store returns or Whole Foods Market store returns for details.
What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, please contact us at our Customer Service Page. If you are shopping in one of our stores and have a question, please see a Team Member in-store for additional help.