How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers like reserving the first hour of pickup at Whole Foods Market for at-risk customers, expanding grocery pickup, launching new features, adding additional grocery delivery windows across Amazon Fresh and Whole Foods on Amazon and more. To learn about how we're keeping employees safe while continuing to serve customers, visit our COVID-19 Safety Blog
What qualifies for FREE delivery?
FREE grocery delivery or pickup is available to Prime members in select regions on Amazon Fresh orders that meet the local free delivery or pickup threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.What happens if I want to cancel after I've placed my order?
You may cancel your Amazon Fresh or Whole Foods Market order at any point up until your shopper begins picking your groceries.What is Repeat Items?
Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text or push notification when Repeat Items are added to their cart so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page
. Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.Can I get a contact-free delivery or pickup?
Yes. Customers ordering delivery from Amazon Fresh and Whole Foods Market can select "unattended delivery" during checkout and your order will be left at your doorstep. (Orders containing alcohol are not eligible for unattended delivery.) With curbside pickup, we'll place your order directly in the trunk of your car.What is the process for Whole Foods pickup?
You'll receive a text notification when your order is ready for pickup. For the fastest experience, 'Check in' when you're on your way by clicking the link in the text or your order confirmation email on your Amazon mobile app. While checking in, enable location so that we are ready and waiting with your order as you arrive, and select whether you want us to bring your order to your car at the designated pickup parking space (Curbside), or at the in-store pickup point (In-store). Once you reach the store, park in one of the designated pickup spaces. (Note: Some stores do not have the Curbside option. You may be instructed in the app to park anywhere in the lot, or go inside the store to pick up your order.) If you chose Curbside, the store associate will bring your order to your car. If you chose In-store, walk into the store at the 'In-store pickup point' mentioned in the app, and we'll meet you there.Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.Can I use my SNAP EBT card on Amazon for groceries?
In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh and groceries on Amazon.com, without a Prime membership. You will also enjoy free delivery when your purchase is above the minimum order value. To learn more, visit our SNAP EBT FAQ Page
.Can I get groceries delivered inside my garage?
In-garage grocery delivery from Key by Amazon is FREE for Prime members and available in select areas. It's a secure, convenient way to receive Whole Foods Market and Amazon Fresh deliveries. It's contactless, too, because there’s no interaction between you and the delivery associate, or the delivery associate and the garage door. To learn more, visit our In-Garage Grocery Delivery Page
.Where can I find my Prime Now past order history information?
If you are looking for your past order history from Prime Now, please contact us at our Customer Service Page
.What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, please contact us at our Customer Service Page