How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers like launching new features, adding additional grocery delivery windows across Amazon Fresh and more. To learn about how we're keeping employees safe while continuing to serve customers, visit our blog
.What qualifies for FREE delivery?
FREE grocery delivery is available to Prime members in select regions on Amazon Fresh orders that meet the local free delivery threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.What happens if I want to change, cancel, or add items to my cart after I've placed my order?
You may cancel items in your Amazon Fresh order at any point up until your shopper begins picking your groceries. Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.Can I get a contact-free delivery?
Yes. Customers ordering delivery from Amazon Fresh can select "unattended delivery" during checkout and your order will be left at your doorstep. Orders containing alcohol are not eligible for unattended delivery.Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, you may contact us here