How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers like launching new features, adding additional grocery delivery windows across Amazon Fresh and more. To learn about how we're keeping employees safe while continuing to serve customers, visit our COVID-19 Safety Blog
.What qualifies for FREE delivery?
FREE grocery delivery is available to Prime members in select regions on Amazon Fresh orders that meet the local free delivery threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.What happens if I want to change, cancel, or add items to my cart after I've placed my order?
You may change, cancel or add items to your Amazon Fresh order at any point up until your shopper begins picking your groceries.What is Repeat Items?
Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text or push notification when Repeat Items are added to their cart so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page
.Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact-free.Can I get a contact-free delivery?
Yes. Customers ordering delivery from Amazon Fresh can select "unattended delivery" during checkout and your order will be left at your doorstep. Orders containing alcohol are not eligible for unattended delivery.Are tips required?
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.How long will my order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.Can I use my SNAP EBT card on Amazon Fresh?
In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh, without a Prime membership. You will also enjoy free delivery when your purchase is above the minimum order value. To learn more, visit our SNAP EBT FAQ Page
.Can I get groceries delivered inside my garage?
In-garage grocery delivery from Key by Amazon is FREE for Prime members and available in select areas. It's a secure, convenient way to receive Amazon Fresh deliveries. It's contactless, too, because there’s no interaction between you and the delivery associate, or the delivery associate and the garage door.To learn more, visit our In-Garage Grocery Delivery Page
. Where can I find my Prime Now past order history information?
If you are looking for your past order history from Prime Now, please contact us at our Customer Service Page
.What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, please contact us at our Customer Service Page