Frequently asked questions
What is the Amazon Fresh store?
Amazon Fresh is a new grocery store designed from the ground up to offer a seamless grocery shopping experience, whether customers are shopping in store or online. We’ve taken our decades of operations experience to deliver consistently low prices for all and FREE, same-day delivery for Prime members. Customers will find a wide assortment of national brands and high-quality produce, meat, and seafood; plus, our culinary team offers customers a range of delicious prepared foods made fresh in store, every day. We’ve also introduced new ways to make grocery shopping more convenient, including Just Walk Out shopping and Amazon Dash Cart, which enable customers to skip the checkout line and new Alexa features to help customers manage their shopping lists and better navigate our aisles.
What can I buy at an Amazon Fresh store?
You’ll find everything you typically find at a grocery store, with the low prices you expect from Amazon, including a wide assortment of national brands; high-quality produce, meat, and seafood; plus, our culinary team offers a range of delicious prepared foods made fresh in store, every day.
Do I have to be a Prime member to shop at an Amazon Fresh store?
Anyone can shop at Amazon Fresh stores. Customers can use our traditional staffed checkouts and those customers who wish to use Just Walk Out shopping or Amazon Dash Cart will need to have an Amazon account with a linked credit or debit card.
How can the Amazon Fresh store help me save time?
Amazon Fresh offers Just Walk Out shopping and Amazon Dash Cart, both of which help make a quick shopping trip even quicker by allowing you to skip the checkout line. With Order Ahead you can place your deli, meat, pizza, and seafood order in the Amazon app when you arrive, and shop while it’s being prepared. You can ask Alexa, at various locations throughout the store, to help you quickly find items while you shop.
What is Amazon Dash Cart?
The new Amazon Dash Cart is a smart shopping cart that makes a quick grocery trip even quicker by allowing you to skip the checkout line. Sign in to the cart using a QR code on your Amazon app, place your bags in the cart, shop, and when you’re done, exit through the store’s Dash Cart lane. The cart uses a combination of computer vision algorithms and sensor fusion to identify items put into the cart. Learn more about Amazon Dash Cart
What is Just Walk Out shopping and how do I use it?
Just Walk Out shopping lets you skip the checkout and go (really, just go), without the long lines or waiting around. To skip the checkout with Just Walk Out shopping, you can enter the store three ways: scan the In-Store Code in your Amazon app (open the app, tap ‘In-Store Code’ at the top of the screen, and scan the QR code), hover your palm using Amazon One, or insert a credit card (Amazon One and credit cards must be linked to a single Amazon account). Once inside the store, you can shop like normal. Anything you take off the shelf is automatically added to your virtual cart and anything you put back on the shelf is removed from your virtual cart. At the end of your trip, simply scan or insert your entry method again to exit. We’ll send you your receipt. Learn more about Just Walk Out shopping
You can request Order Ahead items from the deli, meat, and seafood counters as well as whole pizzas via the Amazon app when you arrive in store or even on the way there. You can shop while your Order Ahead items are being prepared and then be notiﬁed when your items are ready for pickup at the service counter so you don’t need to wait in line.
What is the Alexa experience in Amazon Fresh stores?
Alexa makes shopping easier and helps you save time while grocery shopping in Amazon Fresh stores. When you need help ﬁnding an item or have a quick grocery related question, such as food facts or wine-cheese pairings, simply ask Alexa at any of the blue Alexa kiosks located throughout the store.
How can Amazon Fresh help me save money?
We’ve taken our decades of operations experience to deliver consistently low prices for all and FREE, same-day delivery and pickup for Prime members. When you visit the store, you’ll shop low prices across a wide assortment of national brands and high-quality produce, meat, and seafood. Find weekly deals, free products, and more with In-Store Mode in the Amazon app. Plus, you can earn 5% back at Amazon Fresh when you use your Amazon Prime Rewards Visa Signature Card
or Amazon Prime Store Card at checkout.
Can I order Amazon Fresh online?
Prime members can shop online and receive FREE, same-day delivery and pickup from their local Amazon Fresh store. Shop Amazon Fresh online
Can I pick up and return Amazon.com packages at the Amazon Fresh store?
Yes. You can have your packages sent to an Amazon Fresh store for secure delivery. Returns are hassle free: You don’t need a box, label, or tape. Participating stores only. Not all items eligible to be returned at an Amazon Fresh store. Restrictions apply. See Amazon Fresh store returns for details.
Can I use my SNAP EBT card on Amazon Fresh?
In most states, you’ll be able to use your SNAP EBT card to pay for SNAP EBT eligible food items on Amazon Fresh, without a Prime membership. You will also enjoy free delivery when your purchase is above the minimum order value. To learn more, visit our SNAP EBT FAQ Page
Will you accept cash and SNAP beneﬁts at all stores?
How is Amazon getting groceries to customers during COVID-19?
As we continue to increase our ability to get groceries to customers and ensure the health and safety of our employees, we'll also continue to find more ways to serve customers like launching new features, adding additional grocery delivery windows across Amazon Fresh, and more. To learn about how we're keeping employees safe while continuing to serve customers, visit our COVID-19 Safety Blog
What qualifies for FREE delivery?
Free grocery delivery is available to Prime members in select regions on Amazon Fresh orders that meet the local free delivery threshold. To check region eligibility, sign into your Amazon account or enter your zip code on this page.
Can I get a single delivery from Amazon Fresh and Whole Foods Market on Amazon?
No. If you have access to multiple stores in your area, your order from Amazon Fresh and Whole Foods are fulfilled from each store individually so we can deliver them ultrafast. If you've selected items from more than one store, you'll need to select a delivery or pickup window and check out separately for each cart. You'll receive separate order confirmations from each store.
What happens if I want to change, cancel, or add items to my cart after I've placed my online order?
You may change, cancel or add items to your Amazon Fresh order at any point up until your shopper begins picking your groceries.
Repeat Items is a new feature that helps Amazon Fresh customers save even more time as they shop for their groceries online. Customers in select Amazon Fresh locations now have the option to select the items they purchase most frequently as Repeat Items and have them automatically added to their shopping cart on a schedule that they set. Customers will be notified by either email, text, or push notification when Repeat Items are added to their cart, so they can quickly complete their order with additional items and checkout when they’re ready. To get started, visit our Repeat Items Page
Can I get alcohol delivered?
Yes. If your order contains alcohol, you will be required to provide identification at the time of delivery. ID verification will be contact free.
Can I get a contact-free delivery?
Yes. Customers ordering delivery from Amazon Fresh can select "unattended delivery" during checkout and your order will be left at your doorstep. Orders containing alcohol are not eligible for unattended delivery.
Tipping is completely optional. If you elect to leave a tip, the entire tip goes to your courier. Information about your tip, such as the amount and who has issued it, isn't shared.
How long will my online order stay at its proper temperature in its packaging?
Our packaging is designed to keep your delivery at the proper temperature during transit. Please be sure to chill any perishables upon delivery.
Can I get groceries delivered inside my garage?
In-garage grocery delivery from Key by Amazon is FREE for Prime members and available in select areas. It's a secure, convenient way to receive Amazon Fresh deliveries. It's also contactless because there’s no interaction between you and the delivery associate nor the delivery associate and the garage door. To learn more, visit our In-Garage Grocery Delivery Page
Why do my grocery delivery orders sometimes have less packaging?
As part of our commitment to build a more sustainable business, we’ve reduced the amount of packaging used in delivery orders, as outdoor temperatures allow, while ensuring groceries are provided safely and securely.
Are Amazon Fresh stores hiring?
Amazon Fresh stores have created thousands of good jobs in communities across the country, and we are currently hiring for a variety of roles at new and existing stores. All positions offer starting wages of at least $15 per hour, a variety of benefits packages, and opportunities for career growth. Learn more about career opportunities with Amazon Fresh stores
What if I can't find the answer to my question here and I still need support?
If your question still isn't answered or you're having trouble with your account or order, please contact us at our Customer Service Page