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Customer Discussions > Amazon Instant Video forum

Pop-out Window wont load.

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Showing 1-14 of 14 posts in this discussion
Initial post: Dec 23, 2012, 5:42:17 AM PST
N. Wrzinski says:
I have tried IE9 and Firefox. Installed Java and all the other basic plugins. I can only watch the small windows on the site. Cant get a bigger picture?

Anyone know a fix?

Posted on Dec 23, 2012, 6:59:08 AM PST
H. Justice says:
Same problem, pop out window won't load

In reply to an earlier post on Dec 23, 2012, 12:45:33 PM PST
Same here, no pop put loading. Just started 2 days ago. Worked fine before that.

Posted on Dec 23, 2012, 1:44:58 PM PST
I can't get it to work either.

Posted on Dec 23, 2012, 3:45:49 PM PST
I have the same problem, started last night.

Posted on Dec 23, 2012, 4:22:41 PM PST
Vic F says:
Same here as well. Not working in FF or IE9

Posted on Dec 23, 2012, 4:24:43 PM PST
Is there a help line we can call for technical help with the video player? I tried updating everything, even uinstalled browser and updated from scratch, same result.

Posted on Dec 23, 2012, 4:42:10 PM PST
Sayres says:
Mine started having this problem 2 days ago as well. It will not work on any of my computers, at work or at home. This has to be Amazon. >.>

Posted on Dec 23, 2012, 4:43:56 PM PST
Yup -- same issue -- no pop out video for two days now.

Posted on Dec 23, 2012, 7:05:53 PM PST
Steversk says:
I'm having the same issue. I opened a case with support and they're supposed to let me know when it's fixed. It wouldn't hurt for others to open a case so they know the impact of the problem.

Posted on Dec 23, 2012, 8:07:48 PM PST
ScullyClone says:
I am also having this problem. Additionally, when I went to stream the movie, it updated the player before I was allowed to watch, and then the pop up wasn't working.

Posted on Dec 23, 2012, 9:38:22 PM PST
Daniel M. says:
Glad it wasn't my computer and looks like it's amazon. Hope it's fixed soon!

Posted on Dec 24, 2012, 4:43:15 AM PST
Vic F says:
Mine is working again this morning.

Posted on Dec 24, 2012, 5:09:04 AM PST
N. Wrzinski says:
Yup, looks like its fixed. Sweet! :-) HAPPY HOLIDAYS EVERYONE!
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This discussion

Participants:  11
Total posts:  14
Initial post:  Dec 23, 2012
Latest post:  Dec 24, 2012

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