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Customer Discussions > electronics trade-in forum

iphone trade in


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Showing 1-25 of 75 posts in this discussion
Initial post: Oct 5, 2011, 8:54:21 AM PDT
norm356 says:
what is the trade in for the 3gs 16 gb

Posted on Oct 8, 2011, 9:06:28 PM PDT
CHUN TSANG says:
$130

Posted on Oct 10, 2011, 3:44:11 PM PDT
Nick... says:
How about a Perfect Condition iPhone 3Gs 32GB ???

Posted on Oct 10, 2011, 3:45:45 PM PDT
Nick... says:
32 GB iPhone 3Gs includes OEM Packaging...

Posted on Oct 31, 2011, 9:57:24 AM PDT
I traded in two iphone 3gs in good condition (no scratches with boxes) and they valued them at only $78 instead of the $163 their site originally valued them at. I should have gone with Gazelle, etc. I think one mistake I made was not asking for "return". I simply trusted Amazon to be fair

Posted on Nov 3, 2011, 3:11:04 PM PDT
MD says:
Sent in my iphone 3gs 16gb in mint condition. They gave a high value of $148 which was fine. They got it and sent it back saying the sound was not working. I got it back and sure enough it was working fine just like when I sent it in. Called Amazon and they could only suggest to send it back in again. Well now the trade in value went down so I would have gotten less. I ended up listing it on ebay for more.

Posted on Nov 8, 2011, 4:39:09 PM PST
This is a rip off! I sent in 2 iphone 3g's in great condition! No scratches! They said they had scratches... thankfully, I said to send them back! HOW DO I KNOW I WILL GET MY ORIGINAL PHONES BACK!

Posted on Nov 11, 2011, 11:15:29 PM PST
Last edited by the author on Nov 11, 2011, 11:25:59 PM PST
J. Noah says:
I am another victim of Amazon's dishonest iPhone 3GS merchant trade-in scam. My phone was like-new, packed in the original OEM box with accessories, and exceeding standards for "good" condition if not "like new" according to the guidelines. I made the mistake of not clicking the box to have my phone sent back if it was valued lower than "like new," thinking that "good" would be the worst any honest evaluation would conclude. Instead, I received $78 claiming the phone had "heavy scratches." I took a full video of the phone when I packed it and am now trying to seek justice from Amazon (the video clearly shows no scratches and fully functional with OEM accessories-- just use keywords iphone Amazon trade-in credit scam on You Tube). This is a scam. Until Amazon corrects this, don't send in your iPhones to Amazon and expect fair credit!!!! And there's no way to complain, either, or challenge the evaluation. I complained to Amazon customer service in every way possible 10 days ago and have not received any response. This is pure fraud and I'm going to complain to the FTC (easy to do online). This trade-in merchant can get away with anything and there is no recourse. We've got to do something.

In reply to an earlier post on Nov 11, 2011, 11:20:09 PM PST
[Deleted by the author on Nov 11, 2011, 11:21:43 PM PST]

Posted on Nov 22, 2011, 6:24:38 PM PST
sapphire says:
I also sent in a "like new" iphone 4 16gb which had absolutely NO scratches! I had only gotten it in April of 2011 and switched to Verizon in October and the phone was kept in an Otterbox case for the entire 6 months. It was in mint condition. Luckily, I chose the option to have it sent back which they did, stating it had scratches which was a total lie! They also took the sim card out of it. They seriously better hope they sent back the same phone I sent it!

Posted on Nov 26, 2011, 4:18:18 PM PST
Travis Love says:
The main trade in page states that these trade-ins are done by a third party, which means to me that Amazon is not involved other than a shipping hub and a payment outlet. They SHOULD have a tighter control over the quality of customer service since they're putting their name on the trade-in service, but Amazon is not the company sending back products that are not yours.

Posted on Nov 30, 2011, 8:48:56 AM PST
Shane says:
Guys, make a reddit post... this issue doesn't appear to be limited to you. Also... never 'trade in' smart phones... sell them.

In reply to an earlier post on Dec 5, 2011, 8:27:45 PM PST
Mike says:
DO NOT USE THIS SERVICE. I sent in my 3gs 16gb iphone as they quoted it at $119. received an email about 2 weeks later saying the value was $0 because the WIFI didnt work. Lucky they returned it to me. When I received it I checked the wifi and it works fine. Find a different merchant to sell it to as this one sucks. See some of the other posts on this string for similar stories. On the other hand, they also returned to me a new set of ear buds and a USB power adaptor, which I never sent to them. :)

In reply to an earlier post on Dec 8, 2011, 6:05:00 PM PST
CHUN TSANG says:
sell it to me , i pay you $130

Posted on Dec 9, 2011, 10:58:46 PM PST
I'm a Mom says:
Sell iphones on Craigslist. Whenever we upgrade our family phones, I list our "old" ones in the morning on Craigslist and by noon, I usually have 5 or 6 people ready to meet me and make the purchase. I even keep all the accessories--because you can't ever have enough chargers. LOL Except for the 3gs, I've often made more on the old phone than I paid for the upgraded one with a new contract. It's the best way to go unless you live too far from a good public meeting place. (Please don't let people come to your home for purchases.)

If you DO use this service through the Amazon site (and I've read enough horror stories to know I don't want to take the chance), take a photo of your iphone's info screen which includes its unique identifying numbers in the event it's returned and you want to know you didn't get ripped off. And remove the sim card!! The phone will still turn on without it but if you leave it in, you've given a lot of information to a total stranger!

Posted on Jan 9, 2012, 10:33:22 AM PST
Matthew says:
This is good to know. I was going to do the same for my 16gb Iphone 3gs in almost mint condition. I was screwed over by Amazon in the past year by buying an external battery for my Iphone that worked only a week. I purchased that through Blueharboronline.com, a 3rd party seller. Amazon was going to give me a refund for it then changed their mind 2 weeks later saying it was after the 30 days when I clearly showed them proof of the conversation numerous times within the 30 days. I also reported Blueharboronline to the Better Business Bureau and of course BlueHarbor wouldn't get back to them either so I'm stuck with a $50 paper weight. Amazon continues to sell items from this company and never offered an apology or any kind of credit.

In reply to an earlier post on Jan 9, 2012, 11:11:24 AM PST
All of you ripped off traders can get more for your phones at auction

In reply to an earlier post on Jan 9, 2012, 11:15:00 AM PST
get there best price and then get up with me, i probably can beat them. mint phones only

Posted on Jan 9, 2012, 1:10:57 PM PST
Cactus Jack says:
I sent a perfectly functional 16GB 2G iphone in and whoever received it was too stupid to try turning it on. They said it didn't work at all - which was good since I was ready to accept a lower valuation - so they sent it back. I got it, turned it on, and, of course, it works.

The Amazon manager in charge of this BS program should be fired. Not the quality of service I expect.

In reply to an earlier post on Jan 12, 2012, 4:17:58 PM PST
D.flynn says:
Have you heard anything about the phone yet? from the FTC?

In reply to an earlier post on Jan 12, 2012, 4:21:14 PM PST
D.flynn says:
I would take the deal IF I can get my original phone back!~ They said scratches and dents. OMG! I am so pissed off right now!

Posted on Jan 25, 2012, 8:14:08 AM PST
I agree. Amazon ripped me off on this too. I was told that one of their merchants does the evaluation, so Amazon couldn't do anything about it. No way! I sent my phone into Amazon, they are the ones liable.

They also said my phone was "heavily scratched." I am sorry, but it has been in an Otterbox since day 1. It was in brand new condition, but I listed it as good.

Amazon has really messed up on this one!

In reply to an earlier post on Jan 25, 2012, 5:27:50 PM PST
D.flynn says:
what can we do about it? I have since received "my" iphone back and I know it is not the same one though I can't prove it without knowing the serial number. What, if anything do you suggest?

Posted on Jan 26, 2012, 3:31:25 PM PST
J. Weston says:
I sent in my iPhone 3G in almost new condition. They said I sent in the wrong version although it matches what is listed for sale with the same description. Now I'm just hoping they send me the same phone back with the SIM card.

In reply to an earlier post on Jan 26, 2012, 3:38:28 PM PST
J. Weston says:
sapphirechick, I just found this info when I clicked on the the choices for the condition of the phone:
If a SIM card is discovered in the cell phone, the SIM card will be destroyed upon acceptance of the item.
So that explains that and I probably won't have one when they send mine back either.
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Initial post:  Oct 5, 2011
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