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Customer Discussions > Frustration-free Packaging forum

Why does Amazon use Ensenda?


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Showing 1-7 of 7 posts in this discussion
In reply to an earlier post on Jun 9, 2012, 7:09:10 PM PDT
Well I finally contacted them to see where my package was and this was the response I got from them: "We have contacted the carrier and they have confirmed that the package is not going out for delivery until anticipated arrival time between 08:00 am and 08:00 pm on Monday the 11th. As of right now we have not received the physical package on dock yet".

Basically according to Ensenda they have not yet received my package and I'm suppose to get it on the 11th, bottom line is right now they have no idea where it is at this moment in time....*sarcastically* which is just lovely to know. Definitely doesn't give the warm fuzzies about this company or their practices at all....

In reply to an earlier post on Jun 9, 2012, 9:55:06 AM PDT
Last edited by the author on Jun 9, 2012, 8:02:16 PM PDT
Mostlee says:
I think that Ensenda is supposed to be this wonderful simple way to ship. But really, it appears that once it's ready for delivery, people (employees in plain clothes) in their own vehicles, pick up the package(s) for delivery and then occasionally fail to deliver each and every one to their proper destination. I keep my text messaging active for shipping updates through https://amazon.com. One time, I got a text message saying that the package was out for delivery and then another one saying the package was delivered, when it really wasn't. In my case, the dude delivered it two blocks away (Ensenda called him back to go track it down, which he did, then he leaves the box at my doorstep with no doorbell ringing). I was checking the front stoop every few minutes and at about 10:30 PM, the package was (FINALLY) delivered, thanks (Primarily) to my diligence and my quick thinking. Had I waited until the next day, I am quite certain that the package would have been "lost".

Posted on Jun 9, 2012, 2:44:02 AM PDT
Last edited by the author on Jun 9, 2012, 2:44:30 AM PDT
At least with your's they updated the tracking information. I have a package coming through Ensenda and it is the June 9th and they still have not updated the tracking information. According to Amazon, it left the seller facility in IN and well I live in TX. So I have no idea where my package is or if it was really sent to begin with. I finally had to just contact Ensenda to see if they know where my package is...so if they try to lie saying it was stolen along the way or some BS I'm going to be mad. May end up having to contact Amazon if I don't get my package come the 11th like Amazon says I'm suppose to.

Bottom line, I think Amazon uses Esenda to cut some corners and well save money (aka because they're greedy)..but that's just my opinion.

Posted on Mar 28, 2012, 8:38:31 PM PDT
Mostlee says:
Jerry, I unfortunately agree with your assessment. With every problem I have when something is shipped using ensenda, Amazon was quick to try to remedy the issue. I remember one shipment in particular that missed the cut-off time for delivery and when I checked tracking it said that it had been delivered. I called ensenda and they said that it had been delivered. I told them that perhaps it had been, but to the wrong address. Can you guess what they suggested next? Ensenda wanted me to go down the street (how far, who knows) and look for it on someone else's front steps. I did that while on the cell with them, but gave up because it was pitch black outside. They then called dispatch on a three-way call who called the driver and had him go and retrace his steps. Over an hour later, maybe 10:30 at night, the package arrives. I almost didn't know that since he didn't knock on the door; I just happened to take a look every few minutes.

On other occasions when my husband was home, he noticed that the driver who dropped off ensenda shipped packages came in a personal vehicle, NOT a vehicle marked as Ensenda. I suppose this saves a lot of money by driving around in passenger vehicles and the occasional pick-up truck. I can thank Ensenda for one thing though; we know have a motion sensor that triggers something in our house so we know if anyone is walking up to our house.

I've lost track of how many times I've contacted amazon.com to ask why they are still using ensenda, their latest response: We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback. (they also said that they forwarded my feedback to ensenda).

I guess I shouldn't complain since most times, I use free shipping, but this current missing shipment was supposed to be paid for by Discover card (free one day shipping). I'd like to think that if something is being shipped via one day service, you'd pick a reliable service, not one that is predictably disappointing.

In reply to an earlier post on Mar 28, 2012, 8:20:31 PM PDT
Mostlee says:
I am also in total agreement. However, I would add USPS to the ensenda side only because I recently had an issue. Amazon said: Possible delay in delivery due to arrival at incorrect carrier facility... USPS said: Your item was misrouted by the shipper. The error has been corrected and every effort is being made to deliver it as soon as possible. ~ I wonder what USPS means by saying :misrouted by the shipper.

In reply to an earlier post on Dec 12, 2011, 11:31:03 PM PST
flash123 says:
I totally agree with you i wish amazon would stick with ups,usps,fedex etc and not use of the wall carriers

Initial post: Aug 17, 2011, 3:44:27 PM PDT
How much does Amazon save in dollars by using Ensenda> I doubt it amounts to as much in terms of the goodwill lost because of Ensenda's incompetence. This is, by my7 count, the sixth time I've had reason to complain of Ensenda's performance - or more accurately, Ensenda's lack of performance.

This time Ensenda is claiming that despite the electronic record, Amazon never shipped my package and that is why Ensenda has no record of receiving it. Uh huh. I've been buying from Amazon since 1999 and have never had such an experience. Yes, carriers have been late in delivery, but never was the claim made that Amazon didn't ship the package.

Yes, Amazon was great in terms of reshipping the order via UPS and, of course, UPS delivered the package without a problem.

I really wish Amazon would allow me the choice of carriers: I would never, ever choose Ensenda. I've complained about Ensenda to the top before and for a short time they actually delivered my orders on time . . . for a short time. Ensenda is simply not capable of the job and Amazon, in my opinion, should drop them.

Jerry
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