Your Garage Editors' Picks Amazon Fashion Learn more nav_sap_plcc_ascpsc $5 Albums Fire TV Stick Happy Belly Coffee Totes Summer-Event-Garden Amazon Cash Back Offer PilotWave7B PilotWave7B PilotWave7B  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis DollyParton Water Sports
Customer Discussions > Kindle forum

Paperwhite Screen Issues & Expected Ship Date for 'Quality Controlled' Paperwhites / 2nd Generation Paperwhites

Sort: Oldest first | Newest first
Showing 1-25 of 28 posts in this discussion
Initial post: Dec 20, 2012 5:10:44 PM PST
Last edited by the author on Dec 20, 2012 5:12:39 PM PST
Calamus says:
I received my Kindle Paperwhite as a birthday gift and had to return it to Staples. Like many of you, my Kindle Paperwhite was plagued by the blue and red 'shadows', the uneven light distribution, and a 'dead pixel' or two. Does anyone know when Amazon will have rectified the quality control issues so that I can order a Paperwhite that looks like the ones initially advertised / is as good as the ones sent out to the tech reviewers (wired, cnet, et al)? Alternatively, does anyone know when Amazon will release a 2nd generation Paperwhite?

Happy Holidays!

In reply to an earlier post on Dec 20, 2012 5:47:34 PM PST
No one here can answer that question. We are not from Amazon here.

Posted on Dec 20, 2012 9:34:52 PM PST
bookcrazy says:
I spoke at length with a kindle specialist several days ago in anticipation of receiving two paperwhites ( my 7th & 8th ones) He told me that the splotches were caused by the oil in my hands and if I just wiped the screen off, the splotches would go away. Hummmmm---how stupid am I? Honestly, I think he just wanted ME to go away!

I received the two new paperwhites yesterday and they both have splotchy screens so once again, I contacted a Kindle specialist. This kindle specialist told me that ALL paperwhites have splotchy screens. I challenged him on that statement and he pretty much told me to take it or leave it. He claims that now Amazon is telling us all up-front that splotchy screens are the norm and that there is no problem/fix nor will there be any fix because there is really no problem.

I am still shaking my head in disbelief! He offered me a 20 buck promotion just to make me go away. My mistake in all this drama was that I sold our kindle touch and kindle keyboard and have been fighting the splotchy screens since the paperwhite was introduced. I am tired of reading on my iPhone and my iPad so I decided to accept what I have and limp along until the next generation comes out. Hopefully, there will be a vast improvement and I can decide my course of action then.

My lesson is this saga is that most CS reps will tell you want you want to hear and promise you the sun and the moon knowing full-well you will probably never ever talk to the same rep twice (including them.)

Had I known the outcome of all this, I would have kept the touch and the KK but too late for that now. While I like the paperwhite despite the splotchy screen, it is over-priced because that this issue.

Like I said, I will just put on my big girl panties, plaster a smile on my face and enjoy what I have.

Posted on Dec 21, 2012 1:04:24 AM PST
Last edited by the author on Dec 21, 2012 1:05:24 AM PST
I'll forego the big girl panties but agree with your conclusion. I'm getting my PW as a Christmas gift so I haven't had a chance to use it yet but my son tried it out and reports that some uneven lighting and discoloration, more noticable under certain lighting conditions and light settings than others. He doesn't find it distracting and I don't think I will either. I'll have until the end of January to return it but hope it won't be necessary.

It would be nice if the display was "perfect" and it had all the features I'd like, such as physical page-turn buttons, audio support, etc., but it is what it is and I know what to expect.

Before ebooks I read mostly paperbacks and sci-fi magazines, many of which were old and yellowed, dog-eared, water-stained, etc. It never interfered with my enjoyment of reading them. Likewise, for me, the motion of turning pages with a page-turn button is more ergonomic and efficient than tapping a screen, but both motions are much more efficient than turning pages on a physical book. Also, I love the idea of the lighted screen on the PW. I do a lot of reading indoors in low light conditions, even during the daytime, and the lighted screen will be "less imperfect" than a clip-on light or a reading lamp.

Any engineer, architect or other designer will tell you that all designs are compromises and so it is with the PW. For the convenience of having a lighted screen, the enjoyment I expect to receive reading on it, and the price I'm paying, I'm willing to compromise my expectations as well.

Posted on Dec 21, 2012 1:06:02 AM PST
Jay says:
They can give you a new unit without dead pixels, but nothing can elliminate the shadows. Several light beams from several sources cross, and-at points-cancel each other out in interference water waves in a pond after two rocks are dropped into the pond from overhead...side by side. Some waves get bigger, and others cancel out. When you cancel out light, you get shadow. Having one large light source, instead of several small ones, would solve the problem...but make for a bigger, heavier, costlier, reader.

In reply to an earlier post on Dec 22, 2012 8:27:19 PM PST
Calamus says:
I honestly attempted to 'enjoy what I had', but the color splotches were far too distracting... I was fortunate, however, in that I retained my Kindle Keyboard w/3G. No big girl panties for me, tyvm.

Hm. That last line was awkward...

Posted on Dec 22, 2012 8:34:52 PM PST
Calamus says:
I really don't think the issue has to do with the basic design principles, but with shoddy quality control. All of the early reviews in mainstream media were rather impressive, which leads me to believe that Amazon sent 'proper' Paperwhites to the big reviewers and then rushed mass-production to make the Christmas deadline, foregoing the necessary inspections on the line in favor of raking in the seasonal sales. I wonder whether whoever made that decision in upper management is kicking himself/herself or sees the customer service issues as a fair tradeoff.

Posted on Dec 22, 2012 9:01:24 PM PST
Somebody says:
I doubt that anyone at Amazon did this on purpose. I doubt Amazon honchos are any happier about the faulty screens than the recipients are. My guess is they were sucker-punched by this as much as we were/are.

Posted on Dec 22, 2012 9:51:14 PM PST
Calamus says:
'The world may never know' (sorry, I couldn't resist)

Posted on Dec 22, 2012 9:54:10 PM PST
Calamus says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 22, 2012 9:57:05 PM PST
Calamus says:
Hm. Maybe they down-voted it because the title implies an announcement rather than a question?

Posted on Dec 22, 2012 10:01:49 PM PST
Calamus says:
Well, if anyone gets any answers regarding my initial question, please be sure to let me know!

In reply to an earlier post on Dec 22, 2012 10:05:06 PM PST
Last edited by the author on Dec 22, 2012 10:05:31 PM PST
I just gave you an up vote. Hope it helps. You weren' t ranting or acting entitled at all.

In reply to an earlier post on Dec 23, 2012 5:00:02 AM PST
P. M. H. says:
bookcrazy, I would send the blotchy Paperwhite back, and ask for a refund. Then I would reorder a new one. Our Kindle group has 3 Paperwhites and nary a blotch on any of them. Our's came in the second wave - 2 Wi-Fi and one 3G. Blotches are NOT normal!!!!

In reply to an earlier post on Dec 23, 2012 7:45:10 AM PST
bookcrazy says:

I tried a total of 5 the first time before I received a refund and reordered. I tried 2 or three and asked for a second refund. It is highly unusual for me to cave (just ask my family!) but I am exhausted dealing with this issue and have spent hours and hours and hours trying to get one that is not splotchy. I could deal with the shadows down by the lights, but the blue splotches are an entirely different story.

As I said before, I will just enjoy the paperwhite for what it is---splotches and all and count the days until the second generation comes out. I started saving for my paperwhite six months before it was released and after Christmas, I will do the same thing knowing that a second generation paperwhite will probably be introduced late summer or early fall.

Posted on Dec 23, 2012 8:58:15 AM PST
P. M. H. says:
bookcrazy, I am so sorry the PW turned out so poorly for you. Your's is such a sad tail. Much good fortune for you in the coming year.

Posted on Apr 17, 2013 7:04:30 PM PDT
Stanley says:
i had the same problem as P.M.H. i exchanged pw's four times from nov-dec and just decided to scrap it. i only wanted it for the pitch dark and thats when i see the dicolorations of blue and yellow the most. in non pitch dark settings, its fine for me. but i just went back to the kindle basic and got a LED lantern to stick by my bed which works perfectly. can't wait for the next gen paperwhites. they're onto something great.

Posted on Apr 18, 2013 1:22:33 AM PDT
People get Paperwhites, have no problem, and go on happily reading their books. Others get a serious of 4, 5, 7, 9 defective Kindles which they have replaced, some at an amazing speed.

And, the variable in their mind is the Kindle Paperwhites being shipped.

Posted on May 21, 2013 11:36:07 PM PDT
With my kindle the back-light just keeps giving up, I'm now on my third kindle, and 2 of them have the back-light issue - is there anyone else with the same issue?

In reply to an earlier post on May 21, 2013 11:51:59 PM PDT
I doubt it, since the Paperwhite doesn't have a back light.

Posted on Jun 16, 2013 3:01:02 PM PDT
Last edited by the author on Jun 16, 2013 3:01:54 PM PDT
A. Cerier says:
I gave away a paperwhite for Mother's Day and Father's Day. Both came with damaged screens. The first had a huge "dead pixel" or hole that let lots of light shine through. The second had lots of smaller holes that let through light, like a dozen. Rather than dead pixels they are likely holes in the material covering the screen. Either way, these were purchased weeks apart. The damage was instantly noticeable and distracting for my mother and father. I can only assume that regular kindles have these tiny holes but since those screens aren't backlit it is a complete non-issue.

After the exchange they were both happy with the Paperwhite.

Posted on Jun 16, 2013 3:27:38 PM PDT
Last edited by the author on Jun 16, 2013 9:15:20 PM PDT
R. D. Clark says:
I've had my PW now for 9 months. Whatever irregularities there may be in its lighting have become completely transparent to me; I no longer see anything but the words on the screen.

The only thing that occasionally interferes with my enjoyment of my PW is that its battery life seems substandard. But that's another topic.

In reply to an earlier post on Jun 16, 2013 3:38:59 PM PDT
Artist says:
The PW doesn't have a backlit screen. The light shines onto the reflective screen from the front, just as a clip on book light would.

Posted on Aug 1, 2013 11:30:35 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Aug 1, 2013 11:43:42 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
‹ Previous 1 2 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in

Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
My kindle fire wont start up. 0 4 minutes ago
We're Quirky And We Know It! Come Witness The Howling Dink, Hussy Turkey Hens, And A Veritable Plethora Of Other Beasts! So Geese! 5605 9 minutes ago
Al's Place 36 Degrees of Separation 2560 10 minutes ago
August 2016--Informal Poll--What are you reading? 138 14 minutes ago
book order not showing up 1 23 minutes ago
Screen unresponsive in certain areas (Voyage) 1 40 minutes ago
I bought a book today--won't open--says it is DMR protected--where from here? 1 40 minutes ago
Fire HD6 vs paperwhite 25 46 minutes ago
KINDLE KITCHEN #6: A place for sharing, caring, chat and FUN! 63 1 hour ago
How to use VUDU cloud movies on kindle fire HD 7 in 271 1 hour ago

This discussion

Discussion in:  Kindle forum
Participants:  19
Total posts:  28
Initial post:  Dec 20, 2012
Latest post:  Aug 1, 2013

New! Receive e-mail when new posts are made.
Tracked by 2 customers

Search Customer Discussions