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Customer Discussions > Kindle forum

recharging my kindle

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Showing 1-4 of 4 posts in this discussion
Initial post: Nov 20, 2011, 12:27:02 PM PST
Ila M. Brown says:
I've hooked my Kindle to electrical power as I have done before,but it did not recharge. I'm not getting a yellow light. Then I hooked it to my computerand still cannot get a yellow light.

It seems to be frozen.

Posted on Nov 20, 2011, 1:51:14 PM PST
Hello Ila M. Brown,

I'm sorry to hear about the problems you're having with your Kindle. Let's try and completely reset your Kindle. Restarting the software can solve intermittent problems. First, be sure your Kindle is disconnected from any power source and that the device is turned on.

To reset your Kindle, press and hold the power button on the bottom of the Kindle for a full 20 seconds.

Release power switch and wait for reboot screen to appear. The screen should go blank within a few moments, flicker or flash a few times, and then you'll see the main loading screen.

If your Kindle doesn't restart or this problem happens again, you can reach us by chat or phone directly and toll free from many countries. Learn how on our Kindle Support website at:

You can also give us a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

Best Regards,

Shannon A.
Amazon Kindle Customer Service

Posted on Nov 17, 2012, 10:43:51 AM PST
K. Johnson says:
What colour is the light when my kindle is fully recharged?

In reply to an earlier post on Nov 17, 2012, 10:54:49 AM PST
Bixillarla says:
Amber - It is charging
Green - Fully charged
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Discussion in:  Kindle forum
Participants:  4
Total posts:  4
Initial post:  Nov 20, 2011
Latest post:  Nov 17, 2012

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