I need a little hand-holding on two items.
First, I agreed to the Amazon Prime membership, but I don't see an confirmation (on my KF) that I belong. A member of this forum reports that if I don't see it, they haven't processed my order, and I don't yet belong to Prime. How can I correct this? (see also below about contacting customer support)
Second, I "purchased" for $0.00 the app for CNN. I have been credited with purchasing that app. Directions on the KF tell me to go to the "APPstore" and click on the app to install it. I know I'm probably doing this wrong, so please give me some directions. Bringing down the Notification bar, I click on Apps, then Cloud, then "Search Appstore" - click on the CNN app - but all I get is the invitation to purchase the app again. [If I click on Apps/Device, there's no CNN app there. Click on Library from Apps/Device/ and I just see the apps which are already on my KF, and these do not include the CNN app]
Going to my Orders online, the same thing - I just get asked to buy the app again. If I try to buy it again, I get the message that I've already bought it, so I'm stuck.
What should I do differently? The actual app itself doesn't appear in Apps. In fact, there's not much at all there, except for several games and my Favorites (Gmail, Contacts, Calendar, Weather Channel, etc)
A person here suggested that I "phone customer service" about the non-recognition of lack of recognition of my Prime membership (and maybe the lack of ability to install the CNN app too?). This works a little differently on my sample of the KFHD 8.9: only by clicking the Favorites star at lower right of the home screen is the Help button seen. Clicking on that brings up the options for support. Phone supoort was relatively quick and easy (fourth phone call brought prompt and very helpful answers).
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