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Customer Discussions > Kindle forum

Steal My Kindle Feature

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Showing 1-25 of 42 posts in this discussion
Initial post: Dec 17, 2012, 3:41:03 PM PST
D. Murray says:
"After four failed attempts at entering your password, you'll be directed to restore your device to factory default settings. This will delete all content on your Kindle Fire and you'll need to register it again before downloading items from your Amazon account. You can then create a new password for your Kindle Fire."

After our son manage to reset my wifes kindle we were made aware of this problem. If anyone steals your Kindle they can just reset and use it or sell. This is a weak feature since at any time you loose your password you can just reset the kindle to factory defaults.

In reply to an earlier post on Dec 17, 2012, 3:48:14 PM PST
Just Peachy says:
What would you suggest they do for all the people who do forget their password?

If you think someone has stolen your Kindle, contact Amazon and they will blacklist it.

Posted on Dec 17, 2012, 3:49:50 PM PST
If you forget your password on an iPad, you have to download your last back up from your Mac. Assuming you have a Mac and made a backup.

Posted on Dec 17, 2012, 3:49:50 PM PST
NinjaKitty says:
if you call kindle support, you can report your kindle as lost or stolen. this puts a restriction on the kindle, meaning that anyone who finds (has stolen) it will never be able to register it and purchase content for it. this also disables the wifi, so no one will be able to access the internet either. it becomes a completely useless device. if you ever find your kindle, you just call support back, verify that you are the original owner by answering security questions, and they can remove the restriction from the kindle.

Posted on Dec 17, 2012, 3:52:55 PM PST
D. Murray says:
I would suggest they have a feature to e-mail a forgot password to the account register to the Kindle. Resets should be done from a down load flash off the account that registered. Not that complicated, now its it?

In reply to an earlier post on Dec 17, 2012, 3:54:24 PM PST
King Al says:
Actually, it won't be completely useless. You can still sideload books onto the Kindle.

In reply to an earlier post on Dec 17, 2012, 3:55:24 PM PST
Must be, because I can't think of any phone or tablet, or even computer that has a similar system.

Posted on Dec 17, 2012, 3:55:46 PM PST
NinjaKitty says:
the password is stored on the kindle itself. its not attached at all to your amazon account/account settings. i don't think its possible to do it like that. thats why you have to factory reset the kindle itself.

In reply to an earlier post on Dec 17, 2012, 3:56:08 PM PST
Just Peachy says:
The password is kept on the device, not on an Amazon server.

In reply to an earlier post on Dec 17, 2012, 3:57:13 PM PST
NinjaKitty says:
true. but that's all you could really do with it.

In reply to an earlier post on Dec 17, 2012, 4:01:29 PM PST
Ed G says:
This is how you WANT it to work. Not sure why you're complaining.

If your device is stolen, this protects your privacy.

Any system that allows infinite password retries is insecure enough that I would consider it defective.

In reply to an earlier post on Dec 17, 2012, 4:05:49 PM PST
I would suggest that it is not Amazon's responsibility to keep track of your passwords. Amazon is a retailer, not a mommy or a nanny.

In reply to an earlier post on Dec 17, 2012, 4:17:33 PM PST
D. Murray says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Dec 17, 2012, 4:20:49 PM PST
Just Peachy says:
I've never had a personal device that would email me the password.

In reply to an earlier post on Dec 17, 2012, 4:21:42 PM PST
JimmyTheD says:
Not sure what you're complaining about. You can't reset your Kindle from the password screen unless you forget your password.

Many cell phones have the same option. After so many attempts to enter the "Lock" password, the cell phone will reset itself back to factory settings.

I had that happen to my iPhone, thanks to a young family member. All I had to do was restore the phone using my last backup.

In reply to an earlier post on Dec 17, 2012, 4:30:28 PM PST
Dave, when a kindle is stolen or lost, contact Amazon immediately and they will not allow it to be registered to another account.

Posted on Dec 17, 2012, 4:58:37 PM PST
NinjaKitty says:
Dave, i don't really understand what you're angry about either. all electronic devices have the option to do a factory reset...and as far as devices that need a password to unlock the device, if there's not a factory reset feature built in in the login screen, there's usually a physical button to push (with a pin, or by taking of the back, etc) to do it. its standard procedure. and as far as the kindle goes, if a reset is performed, you can get all your content back from your cloud once you register it back to your account. anything you side load, like pictures for instance, you would have to have backed up on your computer in the first place to load them to the kindle. there's nothing lost that you can't get back. if you're upset that if you lose your kindle, and reporting it as lost/stolen to deactivate it isn't enough, you can say the same for anything that's been lost. if someone steals my bike, they can always ride it. its not the responsibility of a company to make sure that you don't lose your possessions. i understand it can be annoying and frustrating to have to deal with restoring your content after a factory reset, or how angry a person can be when they've had their possessions stolen from them, but amazon cannot control those things. and they certainly can't control if someone has forgotten their password to a device. i guess i'm saying that i'm just confused about where you're coming from is all :-/

Posted on Dec 17, 2012, 5:07:24 PM PST
D. Murray says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Dec 17, 2012, 5:15:30 PM PST
NinjaKitty says:
fair enough, time is time. i know that their customer service doesn't like having to tell customers that they need to do a factory reset, anymore than someone likes to have one done to their device. i've had to call in before for technical reasons that were resolved with a factory reset. i was able to pull my content back to my kindle directly from the cloud, and i was just happy to have my device working again. i'm sure they would love to have a more convenient solution to some of these problems, we'll just have to see who the first company will be to figure out a way to do it i suppose.

In reply to an earlier post on Dec 17, 2012, 6:52:38 PM PST
Last edited by the author on Dec 17, 2012, 6:53:16 PM PST
King Al says:
As others have pointed out, how can Amazon email you the password, since they don't have it?

ETA: Most people probably do NOT want Amazon to have the password to their Kindle.

In reply to an earlier post on Dec 17, 2012, 8:40:38 PM PST
AC Sue says:
What could Amazon do with a password that they can't already do?

In reply to an earlier post on Dec 17, 2012, 8:57:05 PM PST
Ed G says:
Dave, you titled this thread the "Steal My Kindle Feature", implying that it somehow it allows someone to take legal possession (in addition to physical possession) of your device. It's nothing like that. It is a feature that protects your privacy. My iPhone and iPad work exactly the same way. I appreciate this, as I do not want some random thief to keep trying to guess my password and gain access to my private information.

This does mean that I have to do my best to keep someone innocent, such as a child, from triggering the reset. If it happens, I lose time.

I did once lose an iPhone. I was glad this feature was enabled, and I reported the phone missing within 10 minutes of discovering it was no longer in my possession. I never got the hardware back, but at least I was protected from some random "finder" poking around in my personal data.

Storing device passwords on a server would be a security flaw.

In reply to an earlier post on Dec 17, 2012, 9:51:05 PM PST
musicmomma says:
This may be an off-the-wall thought but did you ever think of writing you passwords down and keep them in a safe place. I do this for work. We have to change passwords every six months and I know I will not remeber the current one. I have them in a small book and it is where no one would think of looking for it. At work it is right by me so if some one thinks of taking it---I can get them.

At home I have a small spiral notebook hidden in my computer desk. If you would see my desk, you would see how hard it would be to find it.

This would eliminate the burden of memorizing you passwords and the need to set to factory specs.

In reply to an earlier post on Dec 18, 2012, 6:18:10 AM PST
D. Murray says:
Please read the post before you post an answer next time, we are not talking about lost passwords, but the ability reset the machine with 4 failed log ins by another user.

In reply to an earlier post on Dec 18, 2012, 6:22:39 AM PST
Jazzy_Jeff says:
You can do this with any device or computer. That reset feature is just there to protect the things on the device itself which are erased with the reset.
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This discussion

Discussion in:  Kindle forum
Participants:  19
Total posts:  42
Initial post:  Dec 17, 2012
Latest post:  Dec 18, 2012

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