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Reporting content errors on kindle.amazon.com


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Showing 1-25 of 113 posts in this discussion
Initial post: Nov 30, 2012 6:05:00 PM PST
Mselaineous says:
Has anyone else experienced this?
There seems to be a problem with the procedure for reporting content errors to http://kindle.amazon.com. Using my Paperwhite, I have submitted 4 corrections to the book City of Women. I highlighted the erroneous text, as one would do to get a definition or translation; then I touched "More" & got an option to report the error. All my submissions have apparently been received & show up on my Profile page at http://kindle.amazon.com, but in every case, the text that I highlighted (per the foregoing directions for making a submission) is shown as "not found" or some other, unrelated text is shown as found. This is true even for the error that I re-submitted, providing a location number as I had neglected to do the first time. I love the idea of being able to make corrections, but evidently it doesn't work as intended!

Posted on Nov 30, 2012 9:38:42 PM PST
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 30, 2012 10:43:46 PM PST
Mselaineous says:
Well, Fud, I did go directly to Amazon Customer Service, but they couldn't help (simply reiterated the directions for reporting). So I posted both on the Kindle Help Forum and here, hoping that someone who HAD succeeded in using the error reporting could help. I wanted information, not validation. I really don't see why that's so inappropriate, since often people here have been founts of wisdom. But thanks anyway for your suggestion.

Posted on Dec 1, 2012 2:34:43 AM PST
CBRetriever says:
ignore him - I usually use the report formatting errors box at the bottom of the product page

In reply to an earlier post on Dec 1, 2012 9:51:44 AM PST
Mselaineous says:
Thanks, CBRetriever. I too have often used that box on the product page. It's just that I think the on-screen procedure is such a nice idea that I wanted to use it & see if the really egregious errors in that otherwise excellent book would be fixed. Ah, well . . . .

Posted on Feb 10, 2013 2:30:10 PM PST
theschwartz says:
i never see anything on http://kindle.amazon.com at all. I have taken to highlighting the mistakes and reporting them through the product page.

Er, where on http://kindle.amazon.com would I see it? The only 2 pages with your stuff on it are Your Books and Your Highlights, and neither have my reported errors.

In reply to an earlier post on Feb 10, 2013 3:12:32 PM PST
Mselaineous says:
Hi, "theschwartz" --
Your corrections, if mine are any guide, should appear on the Profile page. At the top righthand of the Your Books page, find your name. Open the dropdown menu there & open "your Profile." Then look at the bottom of the list at the left on the Profile page, & you should see your corrections! I should warn you , however, that I spent a good deal of time during several phone calls with a specialist (Amazon asked me to collaborate with her) to try to find out why -- in my case -- the text I highlighted on the page(s) of my book on my Paperwhite was either "not found" or some other text was reported in its place!! This happened many weeks ago now. I was told then that they're working on the problem, but I have never heard anything further from CS . . . nor have I continued to use the "More" option (just too frustrating!).

Posted on Feb 10, 2013 4:04:37 PM PST
saraf says:
They don't appear to do anything with corrections submitted from the Kindle. Every single one of the corrections I submitted say "received" on my profile page, but they never did anything with any of them. I've stopped even bothering to report them that way. Doesn't appear as if they care enough to check them out.

Posted on Feb 10, 2013 4:36:01 PM PST
L. morris says:
there are so many typos in the books i have ordered that it seems they have been transcribed by someone unfamiliar with our alphabet. they are simply copies of unknown symbols.

Posted on Feb 11, 2013 8:54:08 AM PST
harvey says:
Completely agree....the error reporting system on paperwhite and the process to get updates sounds good on paper but are clearly half-baked in thier implementation...customer service can do very little about it, except to tell you how it should work and apologize...tough place to be for them

In reply to an earlier post on Feb 11, 2013 8:56:27 AM PST
King Al says:
Amazon reports them to the publisher periodically. If nothing is being done, that's the publisher's fault, not Amazon's.

In reply to an earlier post on Feb 11, 2013 9:27:38 AM PST
T. Cannon says:
If these are older books this may be an indication that the books were scanned into a digital format with an OCR scanner and then not proofread afterwards. The symbols are what the OCR "saw" the text as. Not to justify that practice but just to explain what you are seeing.

Posted on Feb 11, 2013 10:41:21 AM PST
Last edited by the author on Feb 13, 2013 5:33:46 PM PST
harvey says:
It is Amazon's fault if the publisher makes the update available to Amazon, who sells the updated version and doesn't inform the previous customers of the update. Especially since they appear to indicate on their site that they will inform customers of the update.

Posted on Feb 13, 2013 1:19:58 PM PST
Brian Becker says:
@harvey, actually Amazon DOES provide updates when they get them form the publisher/author. They can be seen on your https://www.amazon.com/myk page in your library. You can even change the view to "Available for Update" to show just those titles. I see three such titles at the moment in my library for books I read some time back.

In reply to an earlier post on Feb 13, 2013 1:24:18 PM PST
Anne Shirley says:
Harvey doesn't want to know that, Brian. He just wants people to know that he's not going to be purchasing his e-books from Amazon. Because announcing that in the forum makes him feel.... ;-) ...well, let's just say it makes him happy.

Posted on Feb 13, 2013 5:20:18 PM PST
harvey says:
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In reply to an earlier post on Feb 13, 2013 5:31:30 PM PST
harvey says:
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In reply to an earlier post on Feb 13, 2013 5:34:50 PM PST
Anne Shirley says:
What I understand is that it's not some egregious, widespread error across all e-books on Amazon wherein an entire infrastructure has collapsed and customers are being ripped off en masse, which is how you seem to feel. My logic tells me it's a random minor problem.

In reply to an earlier post on Feb 13, 2013 6:30:20 PM PST
harvey says:
I agree that it is probably limited to a few titles. However I only have experience with my library. I repeat what I said above - I have received updates in the past through email and MYK. I do not know anything about Amazon's infrastructure and I have limited knowledge of their processes, but I do know that it did not work with these titles. I have reported it and my issue has been acknowledged. Now you have knowledge as well that all updates are not successfully processed.

Posted on Jun 11, 2013 3:19:20 AM PDT
How do I find out if the eBook content errors I've reported have been corrected. I don't mind the interruption to my reading if it's worthwhile but if my corrections aren't making a difference I'll stop reporting them. Is there a link to a page that lists my corrections?

Posted on Jun 11, 2013 3:48:40 AM PDT
"Reporting content errors" sounds to me like "free editing".

In reply to an earlier post on Jun 11, 2013 10:25:12 AM PDT
Mselaineous says:
Diane, yes, there IS such a page. Go to your Profile page at http://kindle.amazon.com. Using the dropdown at the upper right corner, you should see "Your profile" as an option. Clicking on that will reveal a page where a list of your submitted corrections should appear. This list won't tell you if the corrections have actually been made, but it will show whether or not they've been "processed" or simply "received." Hope this helps!

In reply to an earlier post on Jun 11, 2013 3:49:06 PM PDT
Thanks for your quick response. I did as you suggested and found a list of my recent activity but no corrections. Maybe it's the way I do it. When I notify a content error I highlight the word or sentence and click the box "typo". I don't make a comment, assuming that the editor will go to the the original text and match it with the eBook words I've highlighted and then it will get fixed. Must I make a comment?

In reply to an earlier post on Jun 11, 2013 4:33:49 PM PDT
Mselaineous says:
You are very welcome, Diane! As for commenting, I don't know for sure if that would make a difference. I can only tell you that I always describe the error I'm citing, for example (as in one of my corrections) by saying: The word "Stimson" should "Stinson." I guess I don't want to rely on the person at the other end being at good at grammar & syntax, etc. as I think myself to be! :-)

In reply to an earlier post on Jun 11, 2013 6:53:46 PM PDT
Anne Shirley says:
I seriously doubt that one person reporting a few typos, or even five or ten people, is going to result in "instant" correction. If I were an author, I wouldn't bother unless it cost me money (customers demanding refunds from Amazon, Amazon taking it out of royalties), or unless my books sold a *lot* of copies and I could see that many people were reporting many errors. It just wouldn't be worth the time.
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Discussion in:  Kindle forum
Participants:  37
Total posts:  113
Initial post:  Nov 30, 2012
Latest post:  May 17, 2016

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