Do you have a question about how to get started with your Kindle Fire? We have compiled some of the most common questions to help get you started!
If you have questions about the Kindle Fire and Wi-Fi, make sure to check out our "Kindle Fire Tips: Setting Up Wi-Fi" post here https://www.amazon.com/forum/kindle%20customer%20service%20q%20and%20a/?cdForum=Fx1GLDPZMNR1X53&cdThread=Tx3UVHFO6TRURBK&cdMsgID=Mx2S9Q12O3PW2H9.
Q. How do I register my Kindle Fire?
A. To register online, visit Manage Your Kindle at https://www.amazon.com/manageyourkindle.
You can also register your Kindle Fire directly from the device by following the steps found here: http://www.amazon.com/gp/help/customer/display.html/?nodeId=200729250#registering
Q. Having trouble registering from your Kindle Fire?
A. Here are some troubleshooting steps that may help:
a. Go to the "Your Account" page (found by clicking the link in the upper left of this page) and then Click "Change Account Settings" under Settings-account Settings. Make sure that your name is entered in the Name field.
b. Make sure you are connected to a Wi-Fi network. You should see the Wi-Fi icon in the top right of your Kindle Fire. You can also test your connection by browsing to a web page using the Silk web browser found under "Web". Your Kindle Fire needs to be connected to a Wi-Fi network to complete the registration process.
c. If you cannot connect to a Wi-Fi network check out the troubleshooting steps found in our Kindle Fire Tips: Setting Up Wi-Fi post here https://www.amazon.com/forum/kindle%20customer%20service%20q%20and%20a/?cdForum=Fx1GLDPZMNR1X53&cdThread=Tx3UVHFO6TRURBK&cdMsgID=Mx2S9Q12O3PW2H9.
Still having problems registering? Please contact our Customer Support team by clicking Help at the top of the page and using the Contact Us button.
Q. How can I purchase apps for my Kindle Fire?
A. You will need to have a 1-Click payment method set up with your Amazon account. You can learn more about how to setup a 1-Click payment method here:
Q. What can I do if my Kindle Fire will not turn on?
A. Charge your Kindle Fire for 30 minutes. If it is still unresponsive, unplug it from the power source and hold the power button for 20 seconds. After the Kindle Fire turns off, press the power button again to turn it back on.
Q. What is Amazon Prime?
A. Amazon Prime is an annual membership program that offers customers unlimited Free Two-Day Shipping on millions of items and instant streaming of movies and TV shows for $79 a year with Prime instant videos. Eligible customers who purchase a Kindle Fire will be given a free month of Amazon Prime.
When you purchase a Kindle Fire as a gift, the gift recipient will receive a free month of Amazon Prime benefits once they activate the Kindle Fire, provided they are eligible for the offer. You can learn more about Amazon Prime and Kindle Fire at https://www.amazon.com/help/kindle/prime.
Q. How do I update the software on my Kindle Fire?
A. Kindle Fire will automatically update when a new software update is available and when the Kindle Fire is connected via Wi-Fi.
Visit the Kindle Software Updates page at https://www.amazon.com/kindlesoftwareupdates to see if a free software update is available.
Q. Why doesn't my computer recognize my Kindle Fire?
A. To use your Kindle Fire in USB mode, ensure that it is not in sleep mode when it is plugged in.
Not sure which Kindle is for you? Learn more about each new device and compare features on our website at https://www.amazon.com/kindlefamily
If these FAQs don't answer your question, please start a new discussion.
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