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Customer Discussions > Kindle forum

Kindle Fire Frozen

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Showing 1-25 of 460 posts in this discussion
Initial post: Nov 16, 2011 4:51:57 PM PST
Jeff Hickman says:
I just got my Fire. Everything installed perfectly and I was up and running within minutes. Then, it started acting funny and freezing up. I tried to shut it down and got to the "Would you like to Shut Down" screen, but it isn't responding to either the Shut Down or Cancel buttons. The clock continues to update in the background, but otherwise it won't do anything else! Any ideas???

Posted on Nov 16, 2011 5:18:01 PM PST
J. Gant says:
Same here! I'm on with CS now.

Posted on Nov 16, 2011 5:38:16 PM PST
J. Gant says:
Replacement should arrive on Friday. I hope this won't be an ongoing problem.

In reply to an earlier post on Nov 16, 2011 5:40:14 PM PST
J. Gant says:
Call for a replacement.

Posted on Nov 16, 2011 5:43:15 PM PST
R.K. Smith says:
My Kindle Fire is also frozen with "kindle fire" on the screen. Same thing after several reboots.

Posted on Nov 16, 2011 6:31:32 PM PST
Parsa Rohani says:
Same for me.. rebooted several times.. no fire!

Posted on Nov 16, 2011 7:17:17 PM PST
Victoria says:
Same frozen 'kindle fire' screen despite several reboots. How is not not working out of the box??? So disappointed.

In reply to an earlier post on Nov 16, 2011 7:21:51 PM PST
J. Gant says:
Maybe we should get refunds and buy something else.

Posted on Nov 16, 2011 10:50:46 PM PST
Bought 2 fires and both frozen with kindle fire message. CS was not much help. He suggested that they will try to fix else I can take a refund. Didn't even try to say they will replace. This was for the kids but I think I will give them real iPad

Posted on Nov 16, 2011 10:53:42 PM PST
just hold the button down for 15 seconds. it did this once to me right at first then never again

Posted on Nov 16, 2011 11:31:57 PM PST
"Kindle Fire" frozen on screen, right on start up. Tried multiple times to restart. Same result. What a great product! Go Amazon! You really knocked this one out of the park!

Posted on Nov 16, 2011 11:57:33 PM PST
D. Freeman says:
I know this is going to sound like the obvious here, but for anyone coming along seeing these freezing issues, make sure you give the Kindle enough time after the update before you panic and try to turn it off or manually reboot. Mine acted like it was frozen and the Kindle logo kept flashing like it was trying to reboot and I almost turned it off, but I just left it alone for about 5 minutes and it kicked right in eventually. I set up 2 tonight and both did the same thing and are running fine.

In reply to an earlier post on Nov 17, 2011 4:35:24 AM PST
Mine is showing Kindle Fire and stuck right there after several reboots. Will take your advice and give it time to "update" but if doesn't recover its going back. I'd rather have a standard Android tablet. But thanks for the tip.

Posted on Nov 17, 2011 5:11:59 AM PST
Holly says:
When I first turned mine on the screen appeared frozen on a blank page with Kindle on it....but when I looked carefully I could see the little bugger was flickering and I presume updating....I left it alone and it came on. I hope, for some of you, that might be what's going on....just give it a few minutes.

It turns on more quickly most of the time.

In reply to an earlier post on Nov 17, 2011 6:35:55 AM PST
Same thing happened to me, was working fine when I got it yesterday. Was on Netflix adding movies and froze. I did just what you said to do, hold down button for 15 seconds and it worked! Thanks so much!!

Posted on Nov 17, 2011 8:05:39 AM PST
J. Metz says:
Froze while on and has been frozen for almost an hour. Responds to nothing - can't turn off - hasn't asked if I want to turn off. Not impressed.

Posted on Nov 17, 2011 8:11:03 AM PST
I'm glad I didn't rush out and buy one. I like to see what "problems" exist before I buy a product.

Posted on Nov 17, 2011 4:58:02 PM PST
I called Amazon tech today they said my problem was likely a charging issue. IWhen I first got it, I let charge for about an hour before i tried anything...never touched the screen. Then having seen it was already registered in my name since I have an Amazon account, I began trying things out and all behaved normally for about an hour. Status was battery was 95% charged! Unplugged,took into another room and noticed the words "Kindle Fire" center of screen. Went online saw to hold power button 20 seconds plus....unit shuts down but does not reboot. So, power button status light ...with words "Kindle Fire" center of screen. Wont come to life. Called tech, they say charge overnight ...I already done that all day....this is nonsense....I say its toast....anyone disagree?

In reply to an earlier post on Nov 17, 2011 5:01:25 PM PST
this worked for me. Thank you James.

In reply to an earlier post on Nov 17, 2011 5:12:19 PM PST
hold the button in for 15 seconds and it will shut down and be okay

In reply to an earlier post on Nov 17, 2011 5:30:52 PM PST
J. Gant says:
Mine never came back to life. Currently awaiting the replacement.

Posted on Nov 17, 2011 10:52:10 PM PST
Ms. Owen D says:
Seems like I'm not the only one who has a problem :( Sigh...

Posted on Nov 17, 2011 11:12:15 PM PST
M. Beck says:
I may have to try and buy one local while i wait for amazon to resolve this issue. Whenever this one is replaced it can turn into a gift.

Posted on Nov 18, 2011 4:27:02 AM PST
Last edited by the author on Nov 18, 2011 4:27:24 AM PST
Xaa says:
I have this same issue.

Unboxed the Kindle, it turned on, connected to the network began DL'ing the software, everything seemed good. Returned to the Kindle and it was frozen on the "Kindle Fire" Screen and the light is red. Resetting has done nothing for me. I charged it overnight as well and still frozen on "Kindle Fire".

Very disappointing. If you're experiencing this, you're not alone. It doesn't appear Amazon knows a solution at this point.

Posted on Nov 18, 2011 4:30:50 AM PST
Did any of you with the freezing problem bother to charge the device before you did anything? They typically don't arrive with a full charge.
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Discussion in:  Kindle forum
Participants:  339
Total posts:  460
Initial post:  Nov 16, 2011
Latest post:  Apr 6, 2015

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