My kindle fire hd was cancelled by amazon today. I ordered it on Sept 17th and have been waiting with bated breath for it to arrive. I was so excited when i heard it was here and went to check to see what my shipping date was to find that my order had disappeared. It doesn't even show up in my order history list. I called amazon and they said they tried to call and email me to confirm that i still wanted it and when i didn't respond they cancelled my order. Well they tried to call and email me but IT WAS WHEN WE HAD NO POWER from Hurricane Sandy. My banks, credit cards, telephone company all reach out to me to assure me that they understand that people have no power and even offer to Extend the due dates for bills. Amazon calls my house and gets a message that my phon has been reported as having a problem due to the storm, and stills cancel my order that i made two months ago. My email bounced back because my provider had no power either.
IF someone orders something and they don't cancel it, Amazon should be able to Cancel your order for you. Suspiciously it doesn't even show up as a cancelled order. It was part a multi item order and it has been removed altogether.
Amazon says they can't reinstate it and if I want a kindle fire HD i have to get back in line.
They had the nerve to say that if they made an allowance for me then others would be hurt by not getting theirs in order. When I point out that was how it was in the first place, they refused to escalate my issue any farther than the manager Jacob in the Customer Service center.
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