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Customer Discussions > Kindle forum

kindle fire not charging


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Showing 1-25 of 124 posts in this discussion
Initial post: Jan 31, 2012, 5:22:08 AM PST
Blu Topaz says:
Not sure why Kindle is not charging

In reply to an earlier post on Jan 31, 2012, 5:29:20 AM PST
SeaLevel274 says:
Power is out? Outlet not working? Charger not working? Not plugged in? Kindle Fire needs a restart?

Just some guesses.

Posted on Jan 31, 2012, 1:54:37 PM PST
Blu Topaz says:
Ihad to jiggle the adapter to get it to catch and turn green I think I need to turn in something may be wrong with the kindle. Adapter works have tried multiple outlets, charger works on diff products. Was at 28% but never went to "charging" mode

Posted on Feb 11, 2012, 9:00:48 PM PST
Tony says:
Had the same issue, my wife has had her kindle since Christmas and has never mistreated it, no accidents, usb port looks good. Holding the power button down for 30 seconds rebooted the kindle but it still wouldn't charge on two different chargers. Amazon was very helpful in replacing it, we have a new one arriving in two days with free shipping.

Posted on Feb 12, 2012, 8:42:19 AM PST
Galena says:
I am having the same problem. I have two usbs. One usb cord is brand new and kindle won't charge. It started two weeks ago. The outlets are fine as well as the usbs. I had the kindle since Christmas.

Posted on Feb 17, 2012, 4:22:04 PM PST
MeMitch says:
I have had the same problem as Galena. Called Amazon and they were great. Sending me a replacement. I also have had the Kindle Fire since Christmas. Very pleased with Amazon's Customer service.

In reply to an earlier post on Feb 18, 2012, 1:32:18 PM PST
Last edited by the author on Feb 18, 2012, 1:33:40 PM PST
PattiP says:
My granddaughter is having the same problem with the Kindle Fire she received at Christmas. I'll call Amazon Support. Thanks!

In reply to an earlier post on Feb 29, 2012, 8:09:05 PM PST
David Bowers says:
I also have to hold the cord in a certain position for it to charge. I don't know if it's the cord or the jack. But if I put a little tension up from the jack it charges fine. It's just, a a pain right now. I hope they come up with an easy and free fix for this problem

In reply to an earlier post on Mar 1, 2012, 2:33:11 AM PST
PattiP says:
We called Amazon and they sent a replacement Kindle Fire replacement and a postage paid return label for the defective one. They were terrific to deal with and indicated it may have been a defective batch.

In reply to an earlier post on Mar 1, 2012, 8:12:13 PM PST
M. Rumsey says:
How did you get them to replace it?

In reply to an earlier post on Mar 2, 2012, 2:52:40 AM PST
PattiP says:
I called Amazon Customer Support and told them it wasn't recharging and that I'd tried more than one charger. That was all it took. It was really quite painless.

Posted on Mar 10, 2012, 5:37:38 PM PST
My kindle fire is showing its charging with the orange light on power button but it is showing red light on screen indicator it is also stuck at 3% charge

Posted on Mar 10, 2012, 5:38:14 PM PST
[Deleted by the author on Mar 10, 2012, 5:38:37 PM PST]

In reply to an earlier post on Mar 13, 2012, 5:48:41 PM PDT
I received my kindle fire as a xmas gift - it was not purchased through Amazon. Can you still work through them to get a replacement?

In reply to an earlier post on Mar 16, 2012, 9:34:50 AM PDT
Yes you can. My husband bought mine at Target. I called Amazon and told them the problem I am having about it not charging and they are sending me a replacement device as well.

In reply to an earlier post on Mar 16, 2012, 9:36:06 AM PDT
Call Amazon and tell them about the problem you are having. They will repalce it for you.

Posted on Mar 20, 2012, 5:57:00 PM PDT
I bought my kindle from BestBuy, will Amazon still replace it for me?

Posted on Mar 26, 2012, 5:54:03 PM PDT
Paul Bilisko says:
I have also had the same issue as all of you. My first kindle fire i purchesed around Xmas and i got it replaced last week. The replacement kinle lasted about a week and had the same issue. CS is very painless and smooth but just very disappointed and frustrated that this is my third kindle fire.

Posted on Mar 31, 2012, 12:10:52 AM PDT
I had this problem as well and was able to fix it by holding the power button down for about 20 seconds and then turning it back on. It worked fine after that.

Posted on Apr 3, 2012, 9:22:45 AM PDT
Lynn says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 12, 2012, 3:00:17 AM PDT
candicebuyer says:
You can bring it back to best buy and exchange under the manufacturer warranty

Posted on Apr 14, 2012, 3:18:48 PM PDT
Last edited by the author on Apr 14, 2012, 3:19:44 PM PDT
D. Mouton says:
I purchased 4 of them in the last two months for me and the grand babies. Two of the 4 are having the same problems. But not everytime. How long I wonder will they NOT replace them. It feels like the adapter is really loose on one of them and not as loose on the other one.

Posted on Apr 23, 2012, 1:11:34 AM PDT
Last edited by the author on Apr 23, 2012, 1:14:17 AM PDT
Donna Mester says:
I too have been having this problem...but I have done the reset and it is still doing the same thing. I plug it in and the orange light comes on indicating a charge but my battery meter doesn't move...so I did the hard reset and it is still doing the same thing. My kindle is 4 months old and now i am going to have to send it in so they can send me a junk pos refurbished one...im NOT happy! I paid for a NEW one and I am going to get an OLD one for my replacement...I really don't appreciate technology these days and I am thinking that Kindle messed up on this whole battery charging thing...I was warned and now I am regretting it. I think that I am going to just send it back and get a Nook instead...if anyone can give me ANY advice BEFORE I exchange my NEW kindle for an OLD one, I would appreciate it a lot. :/ Thank You

In reply to an earlier post on Apr 23, 2012, 1:19:38 AM PDT
Donna Mester says:
I am having the same issue...mine won't charge past 7%. It froze up on me today and it hasn't charged in two days. I got it to charge up to 7% today but it quit again. The light is on so I thought it was charging but when I went and looked at it after about 3 hours, it was only at 7% but it was charging away....I don't get it. I have been told about 150 times to do a "hard reset" on it and this WILL solve the problem but I have done this reset now about 3 times and I am still at square one... I feel ya on the annoying part because I just got mine less than 4 months ago and I am regretting it. I was told not to buy it because they are having issues with the batteries not working right but I ignored the reviews and hoop-la and now I am over $300 out and wishing I had listened...I am going to get a Nook instead thats for sure!!!!

Posted on Apr 23, 2012, 1:48:29 PM PDT
Check out this post before giving up. http://www.amazon.com/forum/kindle/ref=cm_cd_rvt_np?_encoding=UTF8&cdForum=Fx1D7SY3BVSESG&cdPage=1&cdThread=Tx3BVTWI4W8QESI#CustomerDiscussionsNew

It looks like all the tablets have the same issue, so switching to something else won't help.
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Discussion in:  Kindle forum
Participants:  87
Total posts:  124
Initial post:  Jan 31, 2012
Latest post:  Jul 13, 2016

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