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Customer Discussions > Kindle forum

Can't turn page


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Showing 1-20 of 20 posts in this discussion
Initial post: Dec 26, 2011, 9:02:00 PM PST
Chris Allen says:
I just got a new Kindle and I can't turn the pages using the side buttons.

In reply to an earlier post on Dec 26, 2011, 9:03:49 PM PST
A. Tsurukame says:
Are you reading a book? Or on the home page?

If you are on the home page, which lists all your books and it's a new Kindle, you may have not have a second page to go to.

Try opening the Kindle Guide, included with your Kindle and then trying using the page turning buttons.

Posted on Dec 27, 2011, 9:05:48 AM PST
Collie Girl says:
I, too, have the very same problem - when in the "Store" browsing - I am unable to go beyond the first screen. It says on bottom of screen Page 1 of 192135 - can only view the first page-unable to use the side buttons to view more. I have opened the Kindle Guide but this doesn't seem to help - do you suppose the device is defective??

In reply to an earlier post on Dec 27, 2011, 9:09:26 AM PST
Last edited by the author on Dec 27, 2011, 9:16:02 AM PST
The Kindle Store is more like a web page than a book. You need to click on an arrow on the page somewhere.

ETA: I was wrong. Just gave it a try and I used the page buttons to advance through the pages.

Posted on Dec 27, 2011, 9:09:37 AM PST
Collie Girl says:
I, too, am not able to turn pages on my new Kindle - I want to browse the "Store" but when I try it comes up at the bottom of the page as Page 1 of 192135 - I am only able to view the very first page. I cannot go any further using the side buttons or up and down buttons - I have tried the Kindle Guide but it did not help - do you suppose the device is defective or it is simply due to me being a first time user and not being familiar with how to use it????

In reply to an earlier post on Dec 27, 2011, 9:15:12 AM PST
I was wrong. Just gave it a try and I used the page buttons to advance through the pages.

In reply to an earlier post on Dec 27, 2011, 9:17:05 AM PST
New Girl says:
Call Kindle Support.

Posted on Mar 7, 2012, 10:04:15 AM PST
dmkjwagner says:
I've had Kindle Keyboard for 1 1/2 years. About 6 months ago the page buttons on the left side quit working. Anyone know how to fix that?

Posted on Jul 21, 2012, 1:08:13 PM PDT
I am part way through a JA book, and suddenly can't turn pages in either direction. Help please. Or I will have to go back to the library !!

Posted on Nov 5, 2013, 12:59:41 PM PST
Received Paperwhite today. Ready to send it back. I read to relax. After playing with this for the last 2 hours, I had to take a Xanax--downloaded a book (The Silent Wife)-read a few pages and then tried to go back to homepage and then back to page I was reading-couldn't figure it out. I guess I'm too old to learn something new. Back to the old fashioned books for me.

In reply to an earlier post on Nov 5, 2013, 1:05:41 PM PST
Last edited by the author on Nov 5, 2013, 6:41:18 PM PST
Leslie - all the commands you're looking for appear when you tap near the top of the screen. Press the little House icon for the home page and press the back arrow to return to where you were.

In reply to an earlier post on Nov 5, 2013, 2:37:37 PM PST
B. Marks says:
That's normal for a new device of any kind. You need to learn how to use it. That doesn't take long and once learned it's a lot easier to do most things than it is with paper books.

Some things are still easier with paper but not many.

Barry

Posted on Nov 19, 2016, 4:15:17 PM PST
nathan says:
I can't turn pages in my kindle. It says "an error has occurred. If you purchased item from amazon, delete item then download from cloud. Two issues once deleted I have to repurchase book..... not happy! Two just did the steps. Nothing has changed. I just purchased same book twice.

Posted on Nov 19, 2016, 4:17:27 PM PST
nathan says:
Please help it only is effecting one book, but I would like to finish said book. I've even tried "go to" nothing works. Help!!!

In reply to an earlier post on Nov 19, 2016, 4:20:53 PM PST
CBRetriever says:
you do not have to delete the book from your account, just remove it from your device and then redownload it from your Archives/Cloud/All tab which means that you are not repurchasing it

In reply to an earlier post on Nov 19, 2016, 4:31:17 PM PST
nathan says:
I did all that nothing worked. I even completely deleted it repurchase it and the problem is still I can't turn any pages in this book. Only this book, never has this happen before. I think the data itself is corrupt. It happened right when I got to a certain page. Now it's stuck. What should I do?

In reply to an earlier post on Nov 19, 2016, 4:35:37 PM PST
CBRetriever says:
talk to Customer Service

click on a Help link at the top and/or bottom of any Amazon webpage
select Need More Help
click on Contact Us
log in
answer a few questions
then use either Chat or Call Me/Us to talk to them

Posted on Dec 24, 2016, 10:32:37 PM PST
Steven K. says:
With only one book, Seven Eves, I came to a page and have since been unable to turn that page in either direction. I have gotten out and into other books in my Library and this problem doesn't exist for any other than the afformentioned book.

In reply to an earlier post on Jan 5, 2017, 3:26:06 AM PST
Mark Adler says:
I have this same problem suddenly. How was your problem resolved?

In reply to an earlier post on Jan 5, 2017, 4:11:21 AM PST
[Deleted by Amazon on Feb 2, 2017, 2:21:48 AM PST]
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This discussion

Discussion in:  Kindle forum
Participants:  15
Total posts:  20
Initial post:  Dec 26, 2011
Latest post:  Jan 5, 2017

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