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Customer Discussions > Kindle forum

Kindle Fire cannot connect to internet


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Showing 1-25 of 801 posts in this discussion
Posted on Jul 21, 2016 7:01:55 PM PDT
kg1 says:
Only my new Kindle Fire connects to wifi, 7th Gen I think. My older (2013/4th Gen ??) wont connect at all. It was working fine yesterday morning, I downloaded some books and read the newspaper, etc. The error msg I get is "Router rejects your connection request" Ive never seen that kind of error msg.

Posted on Jul 17, 2016 8:17:44 PM PDT
Just got a Kindle Fire 7" not HD, and it won't connect to the internet. It keeps trying, showing "authenticating," but then it quits and starts trying again. I have checked the settings and restarted, as suggested, but no luck. :(

In reply to an earlier post on Jul 12, 2016 7:00:45 AM PDT
Okay . . . and?

In reply to an earlier post on Jul 12, 2016 6:53:42 AM PDT
yes

In reply to an earlier post on Jul 11, 2016 11:40:07 AM PDT
[Deleted by the author on Jul 13, 2016 1:59:56 PM PDT]

In reply to an earlier post on Jul 11, 2016 11:39:22 AM PDT
JimmyTheD says:
Sometimes you need to open up the browser on your device and accept terms for using a library wifi connection.

In reply to an earlier post on Jul 11, 2016 11:15:30 AM PDT
easytoplease says:
I am using wifi through the local library...it says connected but I cant connect to anything

In reply to an earlier post on Jul 11, 2016 11:14:45 AM PDT
easytoplease says:
i am using library wifi and it says connected but I still get errors

In reply to an earlier post on Jul 9, 2016 8:17:14 PM PDT
OldAmazonian says:
Kindle Customer,
What devices DO work with your home satellite internet?

In reply to an earlier post on Jul 9, 2016 8:13:58 PM PDT
OldAmazonian says:
Patricia,
Have you retried the restore factory defaults? Exactly what happens after you do?

In reply to an earlier post on Jul 9, 2016 6:37:59 PM PDT
Doug J. says:
Agreed.

In reply to an earlier post on Jul 9, 2016 10:03:43 AM PDT
They're out of warranty by almost three times, the length of which warranty was known when you bought them, at which time you had an opportunity to extend the coverage and chose not to. Since then, you could have asked for help here or from your provider. You could have taken one or both somewhere else to see if they connect to another network. You could have attempted to rule out a number of other things which you did not. Too bad.

Posted on Jul 9, 2016 9:56:30 AM PDT
I have 2 Kindle Fire 5th Gens that I purchased in October of 2015 - both were working great until the last update, them Whammo! Can't connect to the network no matter what I do. Wi-Fi signal excellent but still can't get the app store to load without errors, can't get Silk to load without errors. After 2 VERY lengthy conversations with support in the Philippines they still do not work. My calls were escalated and still do not work. I tried everything all the way down to factory resetting both tablets - you guessed it, still don't work. Asked for money back - no joy - asked the units be replaced - again no joy. Only had these things 8 months and Amazon won't stand behind them. I was told they were out of warranty (90 days, seriously? I've only had them 8 months!) I have been a Prime member for YEARS and most everything that I buy on the internet is through Amazon but now I am seriously rethinking that decision.

In reply to an earlier post on Jun 27, 2016 9:57:05 AM PDT
I have been able to connect to the internet. Thank you for your help. You have always helped and I appreciate all of your support.

In reply to an earlier post on Jun 26, 2016 6:45:49 AM PDT
Carrie says:
K

In reply to an earlier post on Jun 9, 2016 5:16:35 PM PDT
Doug J. says:
This forum has nothing to do with Amazon, it is for Kindle users to communicate with each other.

In reply to an earlier post on Jun 9, 2016 2:41:23 PM PDT
JimmyTheD says:
Are you in range of your wifi network? Which device are you using? Have you tried rebooting your device?

Posted on Jun 9, 2016 1:41:32 PM PDT
my kindle just says check internet that is working fine? i need help
Deana J

In reply to an earlier post on Jun 9, 2016 12:48:39 PM PDT
R. Thomas says:
Which type of kindle do you have?

In reply to an earlier post on Jun 9, 2016 11:39:44 AM PDT
[Deleted by the author on Jun 14, 2016 8:25:31 AM PDT]

Posted on Jun 9, 2016 11:38:27 AM PDT
Does Amazon read and pay attention to these discussions or do they put this site up just to let kindle owners vent? I've gone through 5 Kindles; 2 replacements, 2 I had to pay half price (before the price went down to $49) and the last one I paid $49. This was all through the kindle help techs. It still does not connect to the internet. We have replaced our router and that did not help. I can go to a local restaurant and use their wifi and it works. We have satellite internet. We called them and they couldn't find anything wrong at their end. So when we go out to dinner I take the Kindle with me to download a new book. This is really poor, poor, poor customer service and relations. I would quit Kindle altogether but I have over 250 books on it. This is just the short version of my dealings with Amazon Kindle help. I could write a book on all the "hoops I've jumped through" to be able to use my Kindle. There, I've vented. "Hello out there are you listening Amazon ?"

In reply to an earlier post on May 16, 2016 4:10:00 AM PDT
Doug J. says:
Yes, Amazon needs more up to date customers lol. Amazon has great tech support.

In reply to an earlier post on May 15, 2016 9:25:27 PM PDT
[Deleted by the author on Jun 14, 2016 8:25:26 AM PDT]

Posted on May 15, 2016 9:18:06 PM PDT
I can not connect no matter what I do. Amazon needs to create up to date products. The kindle is obviously inferior to other tech companies. Gosh darn it.

Posted on Mar 25, 2016 8:10:06 PM PDT
A network connection is requaired to complete this task. No Wi-Fi. Please help me connect.
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Discussion in:  Kindle forum
Participants:  472
Total posts:  801
Initial post:  Nov 15, 2011
Latest post:  Jul 21, 2016

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