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Customer Discussions > Kindle forum

Netflix will not open on my kindle fire

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Showing 1-25 of 85 posts in this discussion
Posted on Sep 15, 2017, 5:53:05 AM PDT
Cannot use Netflix on my kindle but works fine on my phone

In reply to an earlier post on Jan 25, 2017, 3:13:19 PM PST
Renka says:
Since my original post and after spending over an hour on screen chat with Amazon, I have found that re-booting the router solves the problem. I now have to reboot the router nearly every time I use Netflix on my kindle.
Strangely the problem has only arisen since I switched from BT Broadband to BT Infinity and installed a new router

In reply to an earlier post on Jan 22, 2017, 6:24:14 PM PST
raleigh says:
a reviewer said the same thing about this bookThe President's Secrets!!!

Posted on Jan 22, 2017, 6:07:25 PM PST
Since I changed to X1 cable with Comcast my Netflix on my kindle fire HD is not connecting. It says "no connection retry, but it is connected, what do I do?"

Posted on Jan 16, 2017, 2:14:27 PM PST
JimmyTheD says:
Make sure the wifi network you're connected to is truly connected to the internet as well. You may need to reboot your router to get things up and running.

Posted on Jan 16, 2017, 1:33:01 PM PST
Paul says:
I have the same problem on two different brand new HD 8s. Get the same error "please make sure that your device has network connectivity and the date and time settings are accurate. (-3)" every time . Tried multiple re-installs, resets etc. We have several other tablets, phones and tvs on which netflix works fine. would be really grateful for any suggestions.

Posted on Jan 15, 2017, 3:52:26 AM PST
Last edited by the author on Jan 15, 2017, 5:28:56 AM PST
Renka says:
I keep getting a message - 'please make sure that your device has network connectivity and the date and time settings are accurate' This keeps coing up despite uninstalling TWICE and rebooting my kindle TWICE. Every thing else on my kindle is working. The date and time are correct and it is connected to my wifi and my email and password are correct as I can sign in from my laptop

In reply to an earlier post on Sep 14, 2015, 7:05:30 AM PDT
Mrs M. says:
Do you shut your Kindle down or do you just close?. I've found that when I shut it down and restart Netflix will open.

In reply to an earlier post on Sep 13, 2015, 9:00:46 PM PDT
acraftylady says:
Are you sure you have your password correct? Does it do the same from a computer when you log in? You might want to contact Netflix if you are having password trouble. Mary

Posted on Sep 13, 2015, 3:31:20 PM PDT
When I try to open netflix it says wrong email or wrong password

In reply to an earlier post on May 13, 2015, 8:57:06 PM PDT
Try reinstalling Netflix app :)

Posted on May 13, 2015, 8:26:21 PM PDT
Last edited by the author on May 13, 2015, 8:32:33 PM PDT
laurie says:
Same issue. Netflix worked fine on my Kindle Fire until today. Comcast came in and installed a new router. Everything connects except Netflix? Tried re-booting both Kindle and the Router. By the way it worked yesterday so I would doubt it's the Kindle. What am I missing??? Thanks.

In reply to an earlier post on May 10, 2015, 7:23:35 PM PDT
acraftylady says:
If it's a 1st generation fire netflix no longer supports that. I have TW and netflix works fine on my 2nd generation fire and my HD one but I don't use time warner modem, have my own. Got a new one last year that is wireless so no more linksys. Never paid to rent the time warner modem so have no clue what they are like. I would go buy a modem and test it. Mary

In reply to an earlier post on May 10, 2015, 7:00:03 PM PDT
Same here. T-W installed a new modem but wifi works with my computers and iPad and the Kindle. Only Kindle cannot get Netflix to work. Netflix says it's Kindle, Kindle says it's T-W, T-W says it's Kindle. Getting nowhere.

Posted on Mar 24, 2015, 11:13:35 AM PDT
acraftylady says:
What model kindles? I think it's no longer supported on the 1st generation fire but I know it works fine on my 2nd generation fire and my fire HD. Mary

Posted on Mar 24, 2015, 9:47:49 AM PDT
Netflix still not working on my Kindle Fire. Will they ever fix this? Disappointed

Posted on Mar 24, 2015, 9:45:52 AM PDT
I'm getting an error message when I try to watch Netflix on my Kindle Fire. I'm disappointed. Will Netflix ever fix?

Posted on Mar 30, 2014, 1:37:18 AM PDT
moontheloon says:
I work the night shift and there's a lot of down time. For some reason netflix works fine on my kindle at home but at work it just keeps loading infinitely. Hulu works fine though. I don't get!

Posted on Mar 13, 2014, 8:57:56 PM PDT
acraftylady says:
What are you talking about? Netfix is in the app store on my fire and I just spent the last hour using Netflix on my fire. Use it every night on my fire. That rep was really not giving correct info. Have you contacted Netflix to confirm this? Mary

Posted on Mar 13, 2014, 8:29:37 PM PDT
I got off the phone with a customer rep at Amazon. she informed me that Netflix is no longer available for Kindle Fire. Netflix pulled it from their repertoire. the customer rep Could Not give me an answer as to why They Made that decision. Complaints should be made to Netflix.

In reply to an earlier post on Jun 23, 2013, 9:49:47 AM PDT
Try deleting the app and reinstall again. Had similar problem till I did this. Works brilliantly now.
Good luck

Posted on Jun 23, 2013, 9:12:55 AM PDT
acraftylady says:
I watch Netflix on my first generation fire every night and not one bit of trouble, no buffering or anything but I am using it mostly at home with my high speed connection. Did you try uninstalling and reinstalling the app? I think I recently got a netlfix update notice a few days ago and updated, don't know what if fixes or not but maybe you need that. Mary

Posted on Jun 23, 2013, 8:49:08 AM PDT
Think ill get an the kindle for the misses for her birthday, but while she works shifts I thought I could use it for Netflix in bed. Keep getting an error.... then same as above, it loads and plays but no picture! it worked well for 40 mins!! works fine on iphone, and xbox. tut tut kindle fire...I almost purchased one for myself too as I was quite impressed with it until this.

Posted on Apr 1, 2013, 5:23:19 PM PDT
acraftylady says:
Can you sign in fine on the computer? Mary

Posted on Apr 1, 2013, 4:42:28 PM PDT
Mine opens but the sign in isn't working even though I have the right pass and user
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Discussion in:  Kindle forum
Participants:  44
Total posts:  85
Initial post:  Nov 6, 2012
Latest post:  4 days ago

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