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Customer Discussions > Kindle forum

Fedex smartpost... aaaaagh!

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Showing 1-25 of 173 posts in this discussion
In reply to an earlier post on Jun 20, 2017, 5:00:44 AM PDT
I have to say this Fed Ex smartpost really sucks I ordered from my packages was due to arrive on the 16th of this month then it said it should be delivered by the the 22nd now it's saying it should be delivered by the 23rd my package was in Indianapolis for a week I live exactly 1hr 45 mins away fe ok m there then all of a sudden my package shipped all the way to Dallas, TX it has gone from Dallas to Walton, KY which is about an hour away to Independence, KY which is 30 mins away all the way back to Indianapolis, IN I don't understand this smartpost service it really sucks

Posted on Feb 21, 2017, 9:31:52 AM PST
Casey F. says:
I'm building a gaming pc and the last part I need before I can put everything in is the motherboard. I ordered it on Saturday and it shipped out Monday. The kicker is its origin scan was Indianapolis, IN about 25 minutes from me. Normally when a package gets there it's delivered the next or same day. This one isMt scheduled until Thursday. I also called to see about picking it up from that location but I got foreign customer service and they said it was in transit even though it's been sitting at the same location for 2 days now.

Posted on Aug 18, 2015, 11:03:59 AM PDT
derekio says:
aahhhrggh..smartpost. My package left Indy, went to Hazlewood Mo, then to bloomington Il, then to Indy again, and out for delivery...I live 15 Miles west of Indy. Outrageous. Total trip, 6 days. Thanks Amazon.

In reply to an earlier post on Jan 11, 2015, 2:40:14 PM PST
Re: NetFlix, it seems the consensus is that NetFlix and Prime each offer some stuff that the other doesn't. I totally understand your frustration with SmartPost, though.

In reply to an earlier post on Jan 11, 2015, 2:38:48 PM PST
They already did.

In reply to an earlier post on Jan 11, 2015, 2:36:31 PM PST
They dont offer much more than Netflix. They bought the rights to release Alpha House exclusively but woopie doo... Watching John Goodman is not more important then having packages delivered to my door. I'm 100% disabled. Amazon has steadily lost business from me and this last order is mhy last.

Posted on Dec 19, 2014, 4:14:47 PM PST
NW Cooper says:
I must have an awesome Post Office. They bring me things on Sunday. I was shocked the first time it happened. My PO guy said they only deliver Amazon Prime stuff on Sunday. Amazon must pay them for this service, must be a Post Office by Post Office thing.

In reply to an earlier post on Dec 19, 2014, 3:00:31 PM PST
I keep Prime (so far) for the video streaming. But I have had several snafus when SmartPost has been involved.

Posted on Dec 19, 2014, 2:42:57 PM PST
What everyone else said. I used to buy everything through Prime and I just cancelled it due to USPS's involvement. I even tried to work with the delays and filled out the slips for redelivery and they were always ignored. USPS this is how you get paid!

Posted on Jul 1, 2014, 12:40:50 PM PDT
marixa says:
"Smartpost shipment" - I had no idea why all of a sudden my on target, so worth it 2 day prime deliveries were all of a sudden becoming a big problem. USPS managed to deliver a partial shipment. Unfortunately, the 30lb bag of dog food must have just been too much. After about 3 weeks of trying to coordinate delivery, the food was returned to My husband also has a pair of sneakers (ordered through PRIME) which have been sitting at the post office since last week. They told us it be would be delivered Saturday. NOPE!!! I was here all day.

Dealing with this is exhausting and now so not worth it. I wholeheartedly recommended PRIME to all my friends and now plan to drop it. The amount of time that I am spent tracking, talking to the post office, filling out redelivery is ridiculous.

Posted on May 29, 2014, 10:57:56 PM PDT
U.R.Nuts says:

You did not pay me $100, so expect nothing from me - in two days or otherwise.


Posted on May 27, 2014, 6:44:15 PM PDT
[Deleted by Amazon on May 27, 2014, 10:52:15 PM PDT]

Posted on Jan 3, 2014, 5:29:57 PM PST
Lew W. says:
Fedex Smartpost is not ready for prime time.

I do not know why Fedex has put their name to this unreliable service and am amazed that Amazon would would risk ruining their excellent reputation by using this shipping method

In reply to an earlier post on Dec 28, 2013, 4:00:48 PM PST
[Deleted by the author on Dec 28, 2013, 5:14:29 PM PST]

Posted on Apr 5, 2013, 6:40:32 AM PDT
smoddelm says:
I haven't read all the posts in this thread (there are a lot!), but what I'd like is for Amazon to tell me when I'm ordering something with one-click what the shipping method will be. If it's "smart"post, I'll buy the item somewhere else. Amazon is not delivering on their 2-day delivery promise to Prime customers, and it's impossible for them to do so using this shipping method since the postal service doesn't guarantee a delivery time. I'm tired of not getting things on time, my neighbors getting them instead of me, etc. Not always, but often, I really need an item within the 2-day promise and it's useless to me to receive it late (for example, a gift I'm taking to a party, where I have to go to a store and buy a gift at the last minute because Amazon's chosen shipper didn't come through, and then deal with the hassle of returning the late item to Amazon). Another suggestion: if I have to return an item because it's late, Amazon pays me $5 for my trouble. That would end their use of this service in a hurry.

Posted on Mar 30, 2013, 9:52:23 AM PDT
bigkirb1 says:
Smart post is a disaster for me because I have always used my physical address when ordering from Amazon, but I have a P.O. Box so my post office won't deliver to my physical address. I had literally 20 plus packages returned by the post office. I will not being using Amazon in the future if they continue to use this smart post nonsense!

Posted on Mar 11, 2013, 7:28:41 AM PDT
Common Sense says:
Fedex Smartpost stinks!!!! My package was in Springfield MO Friday morning. If it had come regular fedex it would have been delivered Friday or I could have picked it up at Fedex Friday. Since it came smartpost I will not get it until Tuesday while it is at the crappy postal no-service for the weekend and an additional 2 business days. Now that Best buy is matching Amazon prices I will have to think about just going there to buy when I can and save myself the delays.

In reply to an earlier post on Feb 5, 2013, 10:01:59 AM PST
B. Carter says:
The last time I got an "Attempted Delivery" notice was when I had been at home the entire day. I took the notice to the Post Office and requested the package. After the Clerk went and checked and told me they did not have it, I asked to speak with the Supervisor. Lo and behold, the Supervisor found it. I would suggest contacting the local Post Office. Fortunately I only live about four miles from the PO. I am convinced that 99% of the problems associated with SmartPost are caused by the USPS.

In reply to an earlier post on Feb 5, 2013, 9:23:48 AM PST
Larry says:
I ordered the last Robert Jordan book in november (preorder). It was sent fedex by amazon who then gave it to the post office to deliver. I live in a community where every house has a mailbox and they have 2 locked boxes there for the post office to put packages in. Also I do not work and am home all day. The usps website said they 'attempted' delivery, how do you attempt delivery with a post office approved mailbox?
I used the 'contact us' button and asked amazon for a refund or a book, we will see if when they reply.

In reply to an earlier post on Dec 12, 2012, 5:29:34 PM PST
B. Carter says:
Not very long ago I was waiting for (and tracking) a SmartPost shipment. The USPS website indicated that is had arrived at the local Post Office and I expected delivery the following day. Much to my surprise I found one of those little "Attempted Delivery" slips in my box. Both my wife and I had been home the entire day and both of our vehicles were in the driveway. The next morning I took the information that I had printed from the USPS website and went to the Post Office. The clerk at the counter took the info and was gone just over ten minutes and came back to tell me the package was not there. I asked to speak with the supervisor. This person told me that if the clerk couldn't find it, it probably hadn't arrived yet. I then asked her why I had received the "Attempted Delivery" notice. After I showed her the slip she went into the back room, performed a miracle, and returned with my package. No apologies offered. Whenever I hear of SmartPost problems I usually attribute it to the USPS.

In reply to an earlier post on Dec 12, 2012, 10:41:34 AM PST
quilt lover says:
Yeah, weird. I know amazon would immediately ship another item if the first one is lost. It is really easy to contact them, I don't know if she ever did.

In reply to an earlier post on Dec 12, 2012, 10:37:12 AM PST
Dog Lover says:
But she is "blaming" Amazon. She said she wouldn't do business with them.

I haven't seen where she discussed this with them at all.


In reply to an earlier post on Dec 12, 2012, 10:35:18 AM PST
quilt lover says:
I'd be willing to bet my last pair of shoes that the post office is the culprit in this fiasco. So what if the guy apologized, that doesn't mean the box isn't sitting off in a back room, or worse, in someone else's mailbox.

In reply to an earlier post on Dec 12, 2012, 10:33:45 AM PST
Last edited by the author on Dec 12, 2012, 12:57:03 PM PST
Dog Lover says:
What did Amazon say when you talked to them? Whenever I've reported similar issues, Amazon sent the products next-day delivery at no additional charge to me asking only that I return the original order when/if it arrived.


In reply to an earlier post on Dec 12, 2012, 10:30:35 AM PST
Suzannah says:
I have been waiting on a package from FedEx Smartpost to my post office. I called the post office, they gave me the electronic file number and 11 packages were delivered, 22 were not, still waiting 8 days later. The post office told me FedEx is saying they delivered to the post office however they really have not....They can't find the package. Good luck with your delivery, not sure what I'm going to do but I will not be ordering anything from Amazon the rest of the Christmas season because I cannot wait around for children's gifts who expect them on Christmas morning. Worse customer service from Amazon and Fedex ever. Post office was extremely helpful and he apologized about 10 times for the inconvenience. It's not his fault.
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Discussion in:  Kindle forum
Participants:  80
Total posts:  173
Initial post:  Nov 16, 2011
Latest post:  Jun 20, 2017

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