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Customer Discussions > Kindle forum

netflix not working kindle fire


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Showing 1-25 of 224 posts in this discussion
Posted on Jun 4, 2017, 11:56:43 AM PDT
The Netflix app recently quit working on my Kindle Fire. It was saying that the app could not be found. I uninstalled it from my apps and then when I have tried to reinstall it the only option I have is to open the app, which doesn't work. Has anyone else had this problem or know of a way to fix it?

In reply to an earlier post on Jun 1, 2017, 11:25:58 AM PDT
acraftylady says:
What did Netflix and Amazon say when you contacted them? They should be able to trouble shoot it. Mary

In reply to an earlier post on Jun 1, 2017, 9:00:06 AM PDT
Scooter says:
I have the identical problem. Did you get any resolution?

In reply to an earlier post on May 16, 2017, 9:19:58 AM PDT
[Deleted by the author on May 16, 2017, 9:20:15 AM PDT]

In reply to an earlier post on May 16, 2017, 9:18:30 AM PDT
[Deleted by the author on May 16, 2017, 9:19:13 AM PDT]

Posted on May 16, 2017, 9:18:01 AM PDT
Last edited by the author on May 16, 2017, 9:20:36 AM PDT
Sylbo says:
Installed Netflix app from Amazon app store on my Fire 7 (purchased in 2016 so newer model). App crashes after logging in. Have installed it, uninstalled, reinstalled, moved it from SD Card to Tablet. Nothing is correcting this error. Spent some time on the phone with an Amazon customer service rep and he wasn't able to resolve it either. Netflix isn't responding to questions on this matter. Who is responsible for fixing this? it is an Amazon Fire issue or a Netflix issue? Makes not difference where my internet signal is coming from, it crashes every time, bounces back to the home screen.

In reply to an earlier post on May 12, 2017, 8:18:08 AM PDT
You are trying to download from the Amazon Appstore?

Posted on May 11, 2017, 4:53:17 AM PDT
Kat Oldcorn says:
The kindle refuses to download the Netflix app - says its not supported or something. Why? Anyone got any ideas? I created my Netflix account, then looked forward to watching, but comes up with film title and says watch on the free app. The app that won't download. And I can't watch it online either.

Posted on Mar 27, 2017, 8:45:43 PM PDT
Reboot your wifi router. That will clear out any "stuck" Netflix data that might be causing the router to block data from Netflix.

In reply to an earlier post on Mar 27, 2017, 7:01:41 PM PDT
Having the same issue since the most recent update...not amused.

In reply to an earlier post on Mar 26, 2017, 10:17:53 PM PDT
willa monday says:
I've been having problems on and off for months now. It's not freezing like some people are describing, it simply will not open. It looks like it's opening then it just doesn't and the kindle pops right back to the home screen. Hulu and other apps are working just fine, so it's not the connection. And I've powered off and on the kindle add well as deleted the Netflix app from device/cloud, restarted kindle, and then downloaded Netflix anew. It will open, prompt me to log in, allow me to choose a user, seem like it's going to open, and then do the same thing where it just closes and automatically redirects to the home screen. I'm starting to get super annoyed... first world problems, sure, but I just spent nearly an hour trying to fix it, and it won't work. Not to mention I have gone through these motions several times over the past months since this first started happening, with the same results. Then magically it will start working again for awhile(Key word being awhile) and stop working again) very frustrating... I hope they resolve the issue for good soon.

Posted on Feb 4, 2017, 7:15:59 AM PST
My issue is with lack of video, it loads and I can hear the program/see the subtitles but that's all...

In reply to an earlier post on Jan 31, 2017, 6:11:55 AM PST
Thanks, Mike, for the tip. I checked and my firmware is up-to-date (as it should be with automatic updates enabled). I know you're not the admin or tech support here, but would you mind telling me your router model number and hardware version? Mine is EA6350, hardware version 1. I'm thinking perhaps the hardware version may be an issue.

In reply to an earlier post on Jan 30, 2017, 12:49:26 PM PST
Thank you for the info.

Too often when I suggest to people to be sure they have the latest updates for their router, they reply that their other devices work fine so it's obviously not the router.

Posted on Jan 30, 2017, 12:43:49 PM PST
Last edited by the author on Jan 30, 2017, 12:44:10 PM PST
Mike C says:
Update to my post from the other day. I contacted netflix through chat and found out that I needed two firmware updates to my Linksys router. The person at Netflix found this link and sent it to me. http://www.linksys.com/us/support-article?articleNum=148460. I performed the firmware updates and now Netflix works on both of my Kindle Fire HD8 and HD10. Now I'm not saying this is the same thing everyone else is having, but its worth looking into it.

Posted on Jan 30, 2017, 12:12:45 PM PST
https://www.amazon.com/contact-us

Posted on Jan 30, 2017, 11:59:06 AM PST
Netflix App crashes on Kindle Fire HD8. First time it boots, asks who is viewing, then crashes after selection made. Subsequent attempts crashes without getting to viewer selection screen.

Posted on Jan 28, 2017, 11:46:40 AM PST
Audrey says:
Sorry, we could not reach the Netflix service. Please try again later. (-9)

I have uninstalled, reinstalled to no avail. I have xfinity blast and Netflix runs on my Roku, laptop, Samsung Galaxy and iPad so it's not my internet speed.

Posted on Jan 25, 2017, 4:27:05 PM PST
Mike C says:
I have two new Kindle Fire tablets HD8 and an HD10 that I just purchased as Christmas presents this past year in December 2016. When I'm home and open the Netflix app it tries to open, but then just crashes. When I'm on the road traveling it works fine over the hotels wireless. What can be the issue? by the way the Netflix app which streams over my home wireless works fine on my old iPad and on my Samsung TV.

Posted on Jan 25, 2017, 4:23:22 PM PST
[Deleted by the author on Jan 25, 2017, 4:26:40 PM PST]

In reply to an earlier post on Jan 18, 2017, 11:44:13 AM PST
You replied to a post made way back in 2012. It's hardly relevant to any issues you may be having now.

What did Netflix say when you talked to their support folks?

In reply to an earlier post on Jan 18, 2017, 11:41:15 AM PST
Patricia A. says:
Netflix stopped working am on wifi

Posted on Jan 18, 2017, 10:59:21 AM PST
All of us with the same problem but no solutions. Mine worked fine with no issues for over a year until a couple of months ago. Resetting, deleting and reinstalling, clearing cache does NOT fix the problem. It's not my internet speed because everything else works fine It is only Netflix on my kindle that doesn't work. Someone in the tech dept needs to take some time to figure this out , please.

In reply to an earlier post on Jan 18, 2017, 10:49:43 AM PST
Okay we get it, you're not having a problem. I am having a problem.

In reply to an earlier post on Jan 15, 2017, 6:49:00 PM PST
My problem is that we have 3 Kindle Fire HDX. I was able to install and use Netflix on 2 of the Kindles. When I tried to install Netflix on the 3rd one, Netflix is not even available on the app store.
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This discussion

Discussion in:  Kindle forum
Participants:  97
Total posts:  224
Initial post:  May 17, 2012
Latest post:  Jun 4, 2017

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