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Customer Discussions > Kindle forum

Keyboard 5 way controller doesn't work

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Showing 1-10 of 10 posts in this discussion
Initial post: Jun 16, 2012, 4:12:45 AM PDT
Suddenly my Kindle Keyboard 5-way controller, stopped working.
In fact, the keyboard works, but when I press down it goes down and also writes the same text on screen "ealm". Also, the middle key doesn't work at all, so I can't choose anything.
I restarted, but its the same.
Anyone knows something?

Posted on Jun 16, 2012, 4:19:51 AM PDT
Charlie Fox says:
Contact Amazon's Kindle CS. Click Help (near center at top of new Amazon page; upper right on old pages). Click Kindle (left column) or Kindle Help & Tools in the middle. Click Contact us (right column). Or you can go to

You can also give them a call at:

U.S. and Canada: 1-866-216-1072
Kindle Support: 1-866-321-8851
International: 1-206-266-2992

In reply to an earlier post on Jun 16, 2012, 5:16:08 AM PDT
Jazzy_Jeff says:
Before calling anyone try to do a reboot. Hold the power button on for about 30 seconds until it reboots. If that does not fix it call CS.

In reply to an earlier post on Sep 19, 2012, 4:37:20 PM PDT
Thank you, Jeff. I had the same problem with my 5-way controller, and rebooting worked.

Posted on Oct 11, 2012, 5:22:10 AM PDT
Last edited by the author on Oct 11, 2012, 5:22:31 AM PDT
Fatma N. says:
I have the same problem with clicking the "Up button", but no, rebooting never worked! Still have it.. So if you had called the CS did they offer you any solution?

In reply to an earlier post on Oct 11, 2012, 5:29:50 AM PDT
Jazzy_Jeff says:
The only solution they will probably offer is to replace it if still under warranty or a discount on a replacement.

In reply to an earlier post on Feb 26, 2013, 12:48:37 AM PST
M. Batchimeg says:
Dear Jeff,

I followed your council and holded the power button and its light went off. I holded again the power button after a few seconds and now my Kindle won't start.

In reply to an earlier post on Feb 26, 2013, 2:24:34 AM PST
Jazzy_Jeff says:
What light? My advice was for the Kindle Keyboard. Which Kindle do you have?

In reply to an earlier post on Feb 28, 2013, 6:49:03 PM PST
M. Batchimeg says:
Thank you for your reply. I have Kindle Ink, basic. I looked thru posts and contacted Customer service. They replaced and shipped a new kindle reader for me. Awesome service.

In reply to an earlier post on Nov 4, 2013, 9:56:45 AM PST
This process worked for me. Never heard of doing this until now. Thanks.
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This discussion

Discussion in:  Kindle forum
Participants:  7
Total posts:  10
Initial post:  Jun 16, 2012
Latest post:  Nov 4, 2013

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