I have an issue with my Kindle that I was unable to resolve by calling customer service. The gentleman was very nice and helpful, but unfortunately because my Kindle is slightly out of warranty, he was unable to do anything except offer me a replacement at half of the cost of my Kindle ($65).
I am positive that my issue - lines all over my display - is due to taking the Kindle through airport security. It was fine just before I went into security, I placed it in the middle pocket of my purse (with no pressure on it - I carry it there all the time) and when I took it out after going through security, the screen was unreadable. There were no liquids, pressure, or temperature changes. The only event was going through airport security. I have gone through security several times (as have many people) with no problems. However, upon researching the issue on the internet, I find many anecdotal claims of the same issue happening after going through security.
I believe that this is an issue specific to Kindle, because I was unable to find any accounts of this event happening with a Nook. Your own customer service agent told me that some users have reported the same issue. The problem, as I see it, is that your e-ink technology is not fully capable of being screened by airport x-rays. However, you have denied this as an official problem and therefore no one knows to be wary of taking a Kindle through security. Interestingly, I read one article that claims that Kindle replaces e-readers that have been damaged this way. However, the article says nothing about warranty or no warranty in regard to the replacement. (http://theweek.com/article/index/221701/
I have been a loyal Kindle user. I teach English, and I have even convinced several of my students and colleagues to buy Kindles even after they claimed they would only read physical books. I would love to continue to be a Kindle user, and after I weigh my options (spending almost as much as a new Kindle basic costs today to replace the one I paid $119 for just over a year ago, or simply spend a little more and upgrade to a Kindle with more features, or buy a Nook), I am sure I will probably buy some type of Kindle. It just would have been nice to know when I bought it that security checks might be a risk. It would also have been nice to make my original decision to purchase knowing it would only last just over a year.
I write to you to ask you to get the word out that Kindles MIGHT not make it through security. Please acknowledge that users have experienced this problem in an official way (before people buy your product). That way we can make the choice to leave them at home and avoid the risk. Or, please work on making your e-ink technology in a way that prevents this problem. This is a very disappointing experience to say the least. I know your company always makes good on problems, so please address this issue in a similar manner so that your loyal customers can feel good about their purchases.