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Customer Discussions > Kindle forum


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Showing 1-6 of 6 posts in this discussion
Initial post: May 12, 2012, 7:58:49 PM PDT
Marie Fair says:
I purchased the &79.00 kindle and only had it for 4 months and plugged it up to charge. (never stayed charged for a month as advertised), now I get a green light like it is charged and then the light flips off. We let it charge for a full day so I know it is fully charged, but when I turn on to use, nothing. Green light goes off and it is does nothing. I am so pissed because I am paralyzed from my waist down, not alot of things I can do. So it was the computer, or reading. I was able to take it with me wherever I went and it worked. I loved it. But I am sure if my kid's did not get throw away happy I should have some kind of a warranty. Just venting........i'm sure I will buy another one when I get spending money again. Cannot spend much with me and husband on disability there is not usually anything left after freakin bills. Like I said just venting


Posted on May 12, 2012, 8:01:16 PM PDT
GnomeEd says:
Kindles have a 1 year warranty. Call Kindle Customer Service!

In reply to an earlier post on May 12, 2012, 8:04:03 PM PDT
Marie -did you try a hard reset? The help button above or someone here can tell you how to do it. You can also call Amazon cs. If it's registered they should be able to help you. :)

Posted on May 12, 2012, 8:04:51 PM PDT
:) Yeah, what Ed said!

Posted on May 12, 2012, 9:38:19 PM PDT
Marie, at the top of this page is a 'help' link. It takes you to a page with an orange 'contact us' button on the right margin. Click on it during US business hours and ask to speak with a Kindle expert.

Kindle Customer Service will talk you through basic troubleshooting steps. If they can't restore your Kindle's function, it is VERY likely they will send you a replacement unit for free.

Let us know how it turns out.

In reply to an earlier post on May 12, 2012, 10:26:06 PM PDT
Marie - Try rebooting it. If that doesn't work, contact customer service.

For 2nd Generation, Keyboard Kindle, Basic Kindle, Touch Kindle and DX Kindle:
Make sure it's fully charged. Unplug the Kindle.
Slide the power switch over (or press the power button) for 30 seconds (count them).
PUT IT DOWN AND DON'T TOUCH IT. It may take a few minutes to reboot.
Your books and Collections will repopulate.

Click on this link and fill in the information. https://www.amazon.com/gp/help/contact-us/kindle-help.html/?nodeId=200127470
You may have to sign in. I would use the PHONE or CHAT options.
Do not use e-Mail.
CALL ME under the PHONE tab is great if available.
They will call you within minutes.
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This discussion

Discussion in:  Kindle forum
Participants:  5
Total posts:  6
Initial post:  May 12, 2012
Latest post:  May 12, 2012

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