Workplace Solutions Best Books of the Month Amazon Fashion nav_sap_plcc_ascpsc Electronics Holiday Gift Guide Starting at $39.99 Presto! Laundry Stocking Stuffers Get up to $100 back on House Cleaning services TheGrandTour TheGrandTour TheGrandTour  All-New Echo Dot Starting at $89.99 Kindle Oasis Platinum artists Shop Now
Customer Discussions > Kindle forum

Kindle fire web browsing problems


Sort: Oldest first | Newest first
Showing 1-25 of 68 posts in this discussion
Initial post: Jan 7, 2012 9:35:43 AM PST
S. Hairston says:
Hello all. I purchased my kindle fire around Christmas. I have used the book features quite a bit but just recently started using the web browser. Now when I type an address or try and open any web page, the screen stays black. No web page loads. Is this a setting I have accidentally set? Any advice is greatly appreciated.

Posted on Jan 7, 2012 3:09:44 PM PST
I'm having the exact same problem. Surprised not to find other posts about this, unless of course they can't get to the web.

Posted on Jan 7, 2012 3:13:19 PM PST
Settings -> Applications.

Find the browser and clear its cache.

Posted on Jan 7, 2012 3:13:39 PM PST
You may need to reset your Silk Browser. Here's how:
* Settings (Gear wheel) > More...> Applications
* Set filter to "All Applications"
* Swipe down to "Browser"
* "Clear Data"

This will also delete your bookmarks, but will fix these sorts of problems in your Silk browser.

In reply to an earlier post on Jan 7, 2012 3:37:18 PM PST
Thanks folks, cache clearing didn't fix it, but Clear Data did. Is this a bug? Seems a bit hostile to force users to blow away their bookmarks.

Posted on Jan 7, 2012 3:40:19 PM PST
never had that problem

Posted on Jan 7, 2012 8:02:17 PM PST
Good to hear.

Posted on Jan 8, 2012 4:38:58 PM PST
S. Hairston says:
Yes the clear data also worked on mine. Hope this isn a bug :( Thanks all!

Posted on Jan 8, 2012 7:40:13 PM PST
Kris says:
I keep having this same web page load that I have cleared history cache and cookies. Very frustrating.

In reply to an earlier post on Jan 8, 2012 8:06:03 PM PST
Q says:
Kris,
Reset the Silk browser as Pineapple instructed above. I think you'll find it fixes your reappearing pages!

Let us know how it goes.

In reply to an earlier post on Jan 8, 2012 8:09:48 PM PST
Q says:
Karl && others,
There is a way to backup your bookmarks so that they are easily restored if you are forced to reset the Silk browser again:
* Go to GetJar.com
* Download "Backup Master Free"
* Install it on your Fire
* Launch it and deselect everything except the bookmarks (it will also backup your apps as well if you want)
* Back up your bookmarks

That's it. Then if you must "Clear Data" on the "Browser" in Applications, just relaunch Backup Master and restore the bookmarks.

Very easy & fast.

In reply to an earlier post on Jan 8, 2012 8:11:31 PM PST
Q says:
Not sure if it is a bug, but Silk is clearly susceptible to small inner corruptions. I've had to reset mine a few times (mostly I've blasted that & other settings just to see what happens!)

Posted on Jan 9, 2012 3:54:32 PM PST
E. Walker says:
I recently purhased a kindle fire and is having web trouble. everytime I press the web button it sends me to a gray screen, I tried to clear the data on the apps for the web and it will not clear at all. Do anyone have any advice?

In reply to an earlier post on Jan 9, 2012 4:29:38 PM PST
Last edited by the author on Jan 9, 2012 5:51:59 PM PST
Q says:
"I tried to clear the data on the apps for the web and it will not clear at all"

E Walker,
Did you say you tried to "clear data" but it didn't work? It shouldn't be "on the apps" but within the Fire's internal settings. It has nothing to do with the apps.

Just to be sure, I'd recommend trying again to reset the Silk web browser to factory defaults. You *don't* do this from within Silk or the apps but from the Home page or any place outside of Silk. Here's how:

* Gear Wheel (upper right) > More... > Applications
* Set upper drop-down filter menu to "All Applications"
* Swipe down to "Browser" (an Amazon symbol next to it)
* Under "Storage", "Clear Data"

Is that what you tried to do?

This will basically reset the Silk web browser back to when you first turned it on. All preferences and bookmarks will be gone and need to be re-setup.

But it should get Silk working again. The bookmarks are easy to reset.

Let us know if that works!

In reply to an earlier post on Jan 9, 2012 4:35:45 PM PST
C. Scilley says:
Go to web, menu, settings, and remove the check mark from accelerate page loading.
Carolyn

In reply to an earlier post on Jan 9, 2012 4:40:29 PM PST
C. Scilley says:
Have you tried clearing your web history, cache, and cookies?
Carolyn

Posted on Jan 9, 2012 4:52:58 PM PST
Thank you for the good information. It is nice to learn something new everyday. I got the app and it worked well for backing up my bookmarks.

In reply to an earlier post on Jan 10, 2012 10:24:35 PM PST
E. Walker says:
Yes I tried that 5 times and it still doesn't work or clear the data.

In reply to an earlier post on Jan 11, 2012 8:47:58 AM PST
E. Walker says:
Yes I tried that 5 times and it still doesn't work or clear the data.

In reply to an earlier post on Jan 11, 2012 8:53:47 AM PST
Last edited by the author on Jan 11, 2012 8:54:42 AM PST
Q says:
"it still doesn't work or clear the data."

What? It didn't clear the data? Were all bookmarks removed (except the 12 default ones)? Was Silk's settings reset when you did it?

Posted on Jan 11, 2012 11:02:22 AM PST
If you are having trouble with the browser - nothing seemed to work, and I was ready to get rid of the Fire until I found these instructions (they really work!).
Here are the steps for speeding up your Kindle Fire's browser:

Open the Amazon Silk browser.
Tap the Menu button at the bottom of the screen.
Tap the Settings button.
Change the following settings:
"Enable plug-ins" - Turn this off.
"Accelerate page loading" - Make sure this is not checked.
"Desktop or mobile view" - Set this to "Mobile: Optimize for mobile view."

After implementing the changes, you should be able to notice an increase in speed when browsing with the Silk browser.

Posted on Jan 17, 2012 10:33:25 AM PST
Loperator says:
Isn't this great that we have to "ctrl/alt/delete" our device. I am so close to moving into the walled garden.

In reply to an earlier post on Jan 17, 2012 11:58:50 AM PST
Q says:
Loperator,
Resetting the browser sometimes is hardly ctrl/alt/deleting the entire device.

Talk about overstatement!

In reply to an earlier post on Jan 17, 2012 4:54:16 PM PST
susan morse says:
I cleared data and it worked for me thanks

Posted on Jan 23, 2012 7:57:46 PM PST
KJN says:
This is bs. The engineers had better get on this. I'm expecting an a update straight away.
‹ Previous 1 2 3 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Announcement
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Announcement
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
We're Quirky And Proud Of It! Join Grace The Bichon, Mighty Mouse, Snapper, Wookie The Hound, Pear Eating Turkeys, Cats Playing Ice Cube Soccer And A Herd Of Giraffes! No Rude Big Goats Allowed! Tally Ho! 800 2 minutes ago
kindle books won't download 1 5 minutes ago
How to "follow" a favorite author? 60 8 minutes ago
app store not working 59 11 minutes ago
I have a new credit card number. Can you help me make the change to the new card? Thanks Roger 6 15 minutes ago
Delete stuff downloaded on Kindle when you get it 39 18 minutes ago
SwagBucks Thread 2016 1404 19 minutes ago
Fire stick drops network connection 1869 19 minutes ago
Kindle returns is a problem 19 20 minutes ago
Al's Place 36 Degrees of Separation 3215 23 minutes ago
 

This discussion

Discussion in:  Kindle forum
Participants:  45
Total posts:  68
Initial post:  Jan 7, 2012
Latest post:  Mar 2, 2014

New! Receive e-mail when new posts are made.
Tracked by 10 customers