Lyft Industrial Deals Beauty Best Books of the Month STEM nav_sap_hiltonhonors_launch Learn more about Amazon Music Unlimited Get 10% cashback on thousands of musical instruments with your Amazon.com Store Credit Card Starting at $39.99 Grocery Handmade Tote Bags Home Gift Guide Off to College Home Gift Guide Book a house cleaner for 2 or more hours on Amazon BradsStatus BradsStatus BradsStatus  Introducing Echo Show Introducing All-New Fire HD 10 with Alexa hands-free $149.99 Kindle Oasis, unlike any Kindle you've ever held Tailgating FFII_gno
Customer Discussions > Kindle forum

My kindle touch is done for, it seems


Sort: Oldest first | Newest first
Showing 1-10 of 10 posts in this discussion
Initial post: Dec 15, 2012, 2:42:42 AM PST
Hello all,

I'm a literature professor at a Bulgarian university and for the past year I have used my Kindle Touch extensively. A couple of hours ago almost exactly a quarter of its screen stopped refreshing.

Browsed about a bit and learned it's a common and, sadly, irreversible problem. My predicament, however, is that I got it almost exactly a year ago as a Christmas gift from a friend who'd bought it at a retail store somewhere in Colorado. He then brought it to me in Bulgaria.

Neither he, nor I am going back to Colorado so I'm not sure what to do. Does Amazon have a refund of replace policy in such cases?

I'm quite certain I haven't dropped it ever in the one year I've had it and I've kept it in good condition.

Thanks in advance :)

In reply to an earlier post on Dec 15, 2012, 2:46:54 AM PST
Dragi Raos says:
I think that Amazon will honor warranty replacement regardless of the channel through which the device was bought, but the only way to find out for sure is contacting CS:
https://www.amazon.com/gp/help/customer/contact-us?ie=UTF8&nodeId=508510&

I suggest that you use chat during US Pacific business hours.

In reply to an earlier post on Dec 15, 2012, 2:47:06 AM PST
Jazzy_Jeff says:
They don't have a refund policy. They just have a replacement policy. You would need to contact customer support by clicking on the Help link at the top. Not sure what they can do for you in the country you are in.

In reply to an earlier post on Dec 15, 2012, 2:52:09 AM PST
Dragi Raos says:
My guess is that Amazon will replace it, probably even pay for shipping, but customs details, taxes etc will be the owner's responsibility. BTW, Bulgaria is an EU country.

In reply to an earlier post on Dec 15, 2012, 2:56:23 AM PST
Jazzy_Jeff says:
I know where it is I just don't know all the countries Amazon ships to.

Posted on Dec 15, 2012, 2:57:53 AM PST
Well, let's hope so. Thank you all so far :)
You suggest chatting with them then, as opposed to sending an e-mail?

In reply to an earlier post on Dec 15, 2012, 4:15:44 AM PST
Jazzy_Jeff says:
It is a lot faster to talk with them to get this done. It sounds like the warranty is almost over with depending on the purchase date. Do not email them.

In reply to an earlier post on Dec 15, 2012, 4:27:19 AM PST
If you email with something like this, their response will be to call them or use live chat. (I tried it once)

In reply to an earlier post on Dec 15, 2012, 4:57:55 AM PST
Dragi Raos says:
Exactly.

In reply to an earlier post on Dec 15, 2012, 5:00:30 AM PST
Dragi Raos says:
EU as in European Union, not merely Europe. But yes, it is still conceivable that some restrictions apply, as in the case of Fire.
‹ Previous 1 Next ›
[Add comment]
Add your own message to the discussion
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Prompts for sign-in
 


Recent discussions in the Kindle forum

  Discussion Replies Latest Post
Announcement
Critical Software Update for Kindle E-Readers
0 Mar 23, 2016
Announcement
Welcome to the Kindle Discussion Forum - A Congregation of Kindle Enthusiasts
0 Mar 20, 2015
FREE Books & Chat - September 2017 516 7 hours ago
my old non-amazon .MOBI books only show up in Docs 4 7 hours ago
Elephants Three at The Ģrandest Hotel - Part IV 6593 8 hours ago
88th Raok - roads? Where we're going we don't need roads! 2103 8 hours ago
We're Quirky! There Are Various Critters, Including Tail-less Manx Kittens, Here. We Also Have Hugh Manatee. Bring Your Quilting And Sewing Projects, Your Camera, And Your Instant Pot. So Geese And Tally Ho! 4358 9 hours ago
My kindle fire with usb cable not connecting to Windows 10 pc. 5 9 hours ago
Discounted / Price Dropped Kindle eBooks IV 2801 10 hours ago
NEW 10.1" Fire 2 10 hours ago
KINDLE KITCHEN #6: A place for sharing, caring, chat and FUN! 9135 10 hours ago
Al's Place 36 Degrees of Separation 4406 10 hours ago
 

This discussion

Discussion in:  Kindle forum
Participants:  4
Total posts:  10
Initial post:  Dec 15, 2012
Latest post:  Dec 15, 2012

New! Receive e-mail when new posts are made.
Tracked by 1 customer