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Customer Discussions > Kindle forum

My kindle touch is done for, it seems

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Showing 1-10 of 10 posts in this discussion
Initial post: Dec 15, 2012, 2:42:42 AM PST
Hello all,

I'm a literature professor at a Bulgarian university and for the past year I have used my Kindle Touch extensively. A couple of hours ago almost exactly a quarter of its screen stopped refreshing.

Browsed about a bit and learned it's a common and, sadly, irreversible problem. My predicament, however, is that I got it almost exactly a year ago as a Christmas gift from a friend who'd bought it at a retail store somewhere in Colorado. He then brought it to me in Bulgaria.

Neither he, nor I am going back to Colorado so I'm not sure what to do. Does Amazon have a refund of replace policy in such cases?

I'm quite certain I haven't dropped it ever in the one year I've had it and I've kept it in good condition.

Thanks in advance :)

In reply to an earlier post on Dec 15, 2012, 2:46:54 AM PST
Dragi Raos says:
I think that Amazon will honor warranty replacement regardless of the channel through which the device was bought, but the only way to find out for sure is contacting CS:

I suggest that you use chat during US Pacific business hours.

In reply to an earlier post on Dec 15, 2012, 2:47:06 AM PST
Jazzy_Jeff says:
They don't have a refund policy. They just have a replacement policy. You would need to contact customer support by clicking on the Help link at the top. Not sure what they can do for you in the country you are in.

In reply to an earlier post on Dec 15, 2012, 2:52:09 AM PST
Dragi Raos says:
My guess is that Amazon will replace it, probably even pay for shipping, but customs details, taxes etc will be the owner's responsibility. BTW, Bulgaria is an EU country.

In reply to an earlier post on Dec 15, 2012, 2:56:23 AM PST
Jazzy_Jeff says:
I know where it is I just don't know all the countries Amazon ships to.

Posted on Dec 15, 2012, 2:57:53 AM PST
Well, let's hope so. Thank you all so far :)
You suggest chatting with them then, as opposed to sending an e-mail?

In reply to an earlier post on Dec 15, 2012, 4:15:44 AM PST
Jazzy_Jeff says:
It is a lot faster to talk with them to get this done. It sounds like the warranty is almost over with depending on the purchase date. Do not email them.

In reply to an earlier post on Dec 15, 2012, 4:27:19 AM PST
If you email with something like this, their response will be to call them or use live chat. (I tried it once)

In reply to an earlier post on Dec 15, 2012, 4:57:55 AM PST
Dragi Raos says:

In reply to an earlier post on Dec 15, 2012, 5:00:30 AM PST
Dragi Raos says:
EU as in European Union, not merely Europe. But yes, it is still conceivable that some restrictions apply, as in the case of Fire.
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Discussion in:  Kindle forum
Participants:  4
Total posts:  10
Initial post:  Dec 15, 2012
Latest post:  Dec 15, 2012

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