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Customer Discussions > Kindle forum

Kindle Fire "Frozen" Screen

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Showing 1-25 of 84 posts in this discussion
Initial post: Jul 16, 2012 7:31:36 PM PDT
colt says:
My Kindle Fire has always been okay, but today I turned off the screen like usual. Then a little later, I tried to turn the screen back on, but it wouldn't work. I waited a bit. It turned on the next time I tried, but nothing happened when I touched it. I couldn't slide the thing on the lock screen. I thought I should try shutting it down. When it asked me if I wanted to shut down, I tried to click shut down, but it didn't work. The clock still works on the lock screen. It's pretty much like it just won't work when I touch it. What should I do?

Posted on Jul 17, 2012 1:14:46 AM PDT
Fud53 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jul 17, 2012 1:59:32 AM PDT
@colt: Try performing a hard reset on your Kindle Fire. Unplug the Fire from all power sources and then press and hold the power button for 20 seconds and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

In reply to an earlier post on Jul 21, 2012 4:21:37 AM PDT
I let mine sit all night unplugged. Wore the battery down. Plugged it in in the morning and it worked.

In reply to an earlier post on Jul 27, 2012 4:13:43 PM PDT
Thank you! I had the same problem. Appreciate you posting the fix!

Posted on Oct 7, 2012 6:51:46 AM PDT
Melissa says:
Had exactly the same problem this morning and the fix worked! Thank you for posting!!!

In reply to an earlier post on Oct 7, 2012 7:09:07 AM PDT
jsh1120 says:
No. Thank YOU for looking for an answer to a question that has been asked hundreds of times rather than simply posting the same question again! :)

Posted on Oct 10, 2012 6:03:54 AM PDT
[Deleted by the author on Oct 10, 2012 6:04:22 AM PDT]

Posted on Oct 10, 2012 6:30:13 AM PDT
I must admit the image of a Fire freezing makes me chuckle.

Posted on Oct 29, 2012 5:05:08 PM PDT
lucy says:
thank you the 20sec hold to reset it helped me

In reply to an earlier post on Oct 30, 2012 11:11:56 PM PDT
ray says:
Thanks, John. It worked.

In reply to an earlier post on Oct 31, 2012 12:03:49 AM PDT
@ray: Good to hear that. Enjoy! :>)

Posted on Nov 4, 2012 5:57:15 AM PST
Thanks for the advice,the 20 second hold henped.

Posted on Nov 6, 2012 1:45:59 PM PST
neseh67 says:
The hard reset won't work on mine. Any other suggestions? It will turn on and show the Kindle Fire Name in the middle of the screen. That is ALL that it will do!

In reply to an earlier post on Nov 6, 2012 2:18:39 PM PST
jsh1120 says:
Try the same procedure (as silly as that sounds) several times if you haven't already done so. The bootloader sometimes hangs until it can clear system memory. Trying the same process several times in a row can sometimes result in a successful boot. If that doesn't work, contact Kindle CS.

In reply to an earlier post on Nov 12, 2012 9:44:22 AM PST
S. L. Bolton says:
John, you are the berries! Thanks.

Posted on Nov 19, 2012 5:41:09 PM PST
Darrin says:
i've tried the reboot and mine still wont work what should i do

In reply to an earlier post on Nov 24, 2012 6:51:08 PM PST
Nance says:
Both my mother and adult special ed daughter have had an issue with their screen freezing (mother) or going black during use and not coming back on (daughter). (On the other hand, I've had mine since the 1st day the Fire came out and never had it happen.) Tried this hard reset on each of them and, voilà, both were back in business.
Thank you for posting this!

Posted on Nov 24, 2012 7:02:51 PM PST
Alicia says:
I have an older version of kindle. not fire...i went to my content manager and it froze. I have had it turned on for three change same screen. tried the reset and hold several times..nothing still on the same page and battery fully charged. then took the battery out , put it back reset and held still on the same page. screen has never shut down. any answers??

Posted on Dec 2, 2012 5:48:38 PM PST
Dee Jay says:
Wow. I love the internet sometimes. THANK YOU SO MUCH for the solution to this issue. The "Hard Reset" worked. Saved me from having to contact Amazon or the IT guy to help me with this issue.

Posted on Dec 16, 2012 7:04:33 AM PST
tara says:
Thanks for the help. You made me look great in my granddaughter's eyes.

In reply to an earlier post on Dec 26, 2012 5:01:29 PM PST
JaneS says:
Thanks! I was having the same issue as neseh67, and this solution finally worked.

Posted on Jan 27, 2013 4:16:03 PM PST
Bob says:
Thank you so much everyone - this was the first time I had this problem . Works fine now!

Posted on Feb 17, 2013 7:37:36 AM PST
Karen 2102 says:
Thank you for this information.. Kindle HD froze first time since I had it. Very frustrating!

Posted on Feb 18, 2013 6:00:09 PM PST
Thanks guys the reset button worked wonderful.
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Discussion in:  Kindle forum
Participants:  70
Total posts:  84
Initial post:  Jul 16, 2012
Latest post:  Sep 22, 2015

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