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Customer Discussions > Kindle forum

kindle fire help

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Showing 1-25 of 158 posts in this discussion
Initial post: Nov 21, 2011 1:09:42 PM PST
B. Asch says:
In the top left corner I have 1 alert. When I click it tho its just a note that my one click amazon thing is enabled. It has no delete option, its just sitting there and the notification is annoying now. How do I get rid of it?

Posted on Nov 21, 2011 1:13:17 PM PST
Mary says:
May not have delete but on the right may have clear all the first time you pull it down. Since you pulled it down the first probably will show up when you have another alert

In reply to an earlier post on Nov 24, 2011 2:03:41 AM PST
B. Asch says:
Ive done this, to no avail.

Posted on Nov 27, 2011 5:19:43 AM PST
How do I keep kindle page on a vertical setting when I lie down to read. It wants to switch to horizontal and I can not palm it that way

Posted on Nov 27, 2011 5:22:44 AM PST
SeaLevel274 says:
Settings > Unlocked. That will change it to locked.

In reply to an earlier post on Nov 27, 2011 5:24:17 AM PST
Bufo Calvin says:
B., if that Clear All isn't working (and you know it's responding to your touch), two possibilities:

1. Power the Kindle Fire down and power it up again. Hold in the power button for a few seconds. You'll see a choice to shut it down or not. Leave it off for a minute or so, then push the power button and release it again...give it a minute to restart.

2. If that doesn't work, contact Kindle Customer Service:

You'll see a

Contact Us

button on your right.

Barbara, tap the Settings Gear in your top right corner of the screen (you may need to tap the top of the screen to get it to appear).

The icon (little picture) on your far left will say "Unlocked". Tap that, and it changes to "Locked". Then, your Kindle Fire's orientation will stay the same as you rotate the device. Do the same thing to restore automatic orientation.

Posted on Nov 27, 2011 1:05:28 PM PST
Patricia says:
why can't I add my email i use my provider..keep getting message my password does not match...can anyone help..

Posted on Nov 27, 2011 1:18:56 PM PST
i have had this %%$%$ kendal fire for a week and cannot get anything to work!!! i have selected several books and the title shows up but thats all and if i do get any pages the title page is the last, have to page through to get to the first page. anybody have any ideas? have used the b/w kindle for almost a year with no problems. i'm sure it's something i am not doing right!!!!!!!!help help please.

In reply to an earlier post on Nov 27, 2011 1:22:13 PM PST
Have you downloaded the books to the device? You'll need an active WiFi signal to do so.

In reply to an earlier post on Nov 28, 2011 4:52:21 AM PST
Bufo Calvin says:
Patricia, your password may require you to enter capital letters and certain characters you've selected. I haven't tried using Comcast e-mail on my Fire...are you able to tell it to show you the password so you can see if it matches what you enter on your computer

Happy, that sounds very frustrating. I find Kindle Customer Service very helpful...before you get to the point you have in the future, I'd check with them:

You'll see a

Contact Us

button on your right.

I'd suggest you call them or have them call you...that may be the easiest. You don't need to go a day without figuring out why things aren't working on a Kindle.

I agree with Amelio....what you are describing might be happening if you haven't downloaded the books to the device.

When you click on


and click on Cloud and then Device, do you see any books on the Device tab? That's where you open them to read them.

In reply to an earlier post on Dec 12, 2011 11:25:27 AM PST
The book may still be in the cloud and you have to download it. If "device" is highlighted, go to cloud and download the book. Once downloaded it should all be there.

Posted on Jan 7, 2012 10:34:22 AM PST
I have already downloaded a book to my Kindle Fire and sometimes when I try to open it, there is an exclamation point on the book and says i am not connected to wi-fi. I thought I didn't have to be connected just to read it. At other times, it will let me read it whether I have wi-fi or not -- but if that exclamation point is on there , the book won't even open. What's up?

Posted on Jan 7, 2012 10:37:15 AM PST
My Kindlefire is out of juice. When I plug the charger in it doesnt work. Simple as that... whats going on here?

Posted on Jan 7, 2012 3:38:50 PM PST
F. Sierra says:
my kindle fire froze and its not responding to my touches so i tried to power it down but when i choose to shut down or cancel it wont respond to my touches when i click shut down

In reply to an earlier post on Jan 7, 2012 3:46:07 PM PST
@F. Sierra: Try performing a hard reset on your Kindle Fire. Press and hold the power button for 20 seconds (count them) and then release. After the device has completely turned off, press the power button to restart your Kindle Fire.

In reply to an earlier post on Jan 7, 2012 3:47:08 PM PST
F. Sierra says:
have u tried plugging it in every possible way?

In reply to an earlier post on Jan 7, 2012 3:49:43 PM PST
F. Sierra says:
THANK U that worked i can finally use it again

Posted on Feb 5, 2012 2:50:28 PM PST
I am trying to get the Bookmark and Edit screen to come up by pressing the center of the screen. all that comes up is the small edit screen at the bottom which does not deal with highlighting and bookmarking.. The desired one came up once or twice earlier, but I never got to use it, and now it's not coming up. Nothing in the manual addresses this. I am very intuitive, but this one has me stumped.

If I try a hard reset will I lose my content?


Posted on Feb 6, 2012 7:44:17 AM PST
Is there any way to "go to" a certain page in a book you have downloaded. I know how to use the bookmark, but what if I want to go to a page other than what I have bookmarked?

In reply to an earlier post on Feb 6, 2012 8:03:41 AM PST
A. Dietz says:
Dennis: Which Kindle do you have? They all have a Menu-Go To-Page function, have you tried that?

In reply to an earlier post on Feb 6, 2012 8:59:13 AM PST
I have the Kindle fire -- guess I haven't found that button yet

In reply to an earlier post on Feb 6, 2012 9:06:47 AM PST
Last edited by the author on Feb 6, 2012 9:07:11 AM PST
Dennis...if you have the book open, tap the screen. Then tap the Menu icon (looks like 3 horizontal lines), then you can select "Location" and type in the location number. The Fire doesn't have page numbers.

If the book has an active Table of Contents, you'll be able to select that as well.

Posted on Feb 12, 2012 9:17:03 PM PST
E. McCord says:
I finished a chapter and now the next page says "PartFour" runing Horizontal on the page,when I turn to the next page, one sentence runs down the middle of the page, same thing, every time I turn the page. I tried a hard reset, but nothing changed, how can I continue reading the book? This is re: kindle fire.

Posted on Feb 13, 2012 8:29:44 PM PST
Patty Latham says:
how do you get the adobe flash player to work on kindle fire

In reply to an earlier post on Feb 13, 2012 8:38:19 PM PST
@Patty: With the Amazon Silk web browser open, tap the menu icon at the bottom of the screen, then tap Settings. Tap the arrow next to Enable Flash and select your preferred behavior: "Always on," "On demand," or "Off."
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Discussion in:  Kindle forum
Participants:  108
Total posts:  158
Initial post:  Nov 21, 2011
Latest post:  Apr 11, 2013

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